Clarivate
70 St Mary Axe,
London, EC3A 8BE,
United Kingdom
London, EC3A 8BE,
United Kingdom
44 20 7433-4000
Professional Services
Clarivate Technographics
Clarivate Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Clarivate and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11600 Clarivate employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Clarivate has purchased the following applications: FIS GETPAID for AR Automation in 2012, Flipick LMS for Learning and Development in 2024, TeamSupport SnapEngage for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Clarivate is running and its propensity to invest more and deepen its relationship with FIS Global , Oracle , Flipick or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Clarivate revenues, which have grown to $2.66 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Clarivate intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Clarivate Tech Stack and Enterprise Applications
Clarivate ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2012 | 2012 |
In 2012, Clarivate implemented FIS GETPAID to coordinate payments from Compumark customers and ensure account balances are accurate in GetPaid. The deployment is focused on AR Automation for accounts receivable functions, consolidating payment coordination, remittance handling, and balance reconciliation within the FIS GETPAID application.
The implementation was configured to receive Compumark customer remittance data, execute cash application routines, and maintain ledger level account balances inside FIS GETPAID. Operational ownership and reconciliation checkpoints were defined for the accounts receivable team to validate incoming payments against account balances, and workflows were instrumented to route exceptions and unmatched payments for manual review.
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ERP Financial | ERP |
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2014 | 2015 |
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Clarivate HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Flipick | Legacy | Flipick LMS | Learning and Development | HCM | n/a | 2024 | 2024 |
In 2024, Clarivate implemented Flipick LMS, a custom multi-tenant learning platform in the Learning and Development category to standardize healthcare training across 275 US hospitals and onboard more than 38,000 learners. The deployment explicitly supported Clarivate HR and L&D in the United States and focused on compliance oriented training and learner engagement at hospital and regional levels.
Flipick LMS was delivered with multi-tenant portals and tenant isolation capabilities to segregate content and learner populations by hospital, combined with centralized administration for Clarivate L&D. Functional modules implemented included course and content management, learner enrollment and onboarding workflows, automated certification processing, and reporting dashboards for compliance tracking and audit readiness.
The architecture emphasized a custom multi-tenant model with role based access controls, configurable tenant portals, and automated certification and reporting workflows to streamline credential issuance and regulatory reporting. Operational coverage targeted hospital training programs and L&D administrators in the United States, with system level features to support ongoing certification renewal cycles and engagement monitoring.
Governance and rollout were aligned to Clarivate HR and L&D processes in the United States, with Flipick LMS used to enforce certification requirements and produce standardized reporting for compliance teams. The implementation improved Clarivate ability to manage large scale learner populations across distributed hospital sites while automating certification and reporting for healthcare training programs.
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Clarivate AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Clarivate implemented TeamSupport SnapEngage on their website to add conversational support and web engagement. The deployment uses the TeamSupport SnapEngage application within the Chatbots and Conversational AI category, providing a web-embedded chat layer to capture inquiries and initiate scripted conversational flows. The implementation positioned TeamSupport SnapEngage as the primary digital front door for inbound customer interactions on Clarivate’s public web properties.
Configured capabilities emphasized real-time chat routing, automated message handling and scripted bot flows with human agent escalation, consistent with Chatbots and Conversational AI functional patterns. Operational scope targeted customer support and digital engagement teams responsible for web-based interactions, with governance focused on conversational script management, escalation rules, and administrator controls for session management. Clarivate retained centralized configuration and monitoring of TeamSupport SnapEngage to manage chat behavior, tune automated workflows and enforce routing and escalation policies across its web properties.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Clarivate Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Clarivate CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing, Sales Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Clarivate ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Clarivate PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Clarivate TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2018 | 2018 |
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Clarivate PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Clarivate IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Clarivate CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Clarivate
| First Name | Last Name | Title | Function | Department | Phone | |
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Credit Controller | Director | Finance | |
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Sr Manager Accounts Receivable | Manager | Finance | |
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Credit Controller | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Americas Controller | Director | Finance | |
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Head of HR Enablement, UK & North EMEA | Director | HR | |
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VP, Human Resources | VP | HR | |
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Senior HR Business Partner | Manager | HR | |
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Lead HR Business Partner | Manager | HR | |
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Talent Acquisition Partner | Manager | HR | |
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Chief People Officer | CXO | HR | |
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Executive Vice President and Chief Financial Officer | CXO | Finance | |
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Senior Vice President & CIO | VP | IT | |
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Director, FP&A | Director | Finance | |
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Senior Director - Data and Analytics | Director | IT | |
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Senior Director FP&A | Director | Finance | |
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Director of Business Development, Data & Analytics | Director | IT | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Clarivate Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Clarivate IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Clarivate digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Clarivate Technographics
Clarivate is a Professional Services organization based in United Kingdom,
with around 11600 employees and annual revenues of $2.66 billion.
Clarivate operates a diverse technology stack with applications such as
FIS GETPAID, Flipick LMS and TeamSupport SnapEngage,
covering areas like AR Automation, Learning and Development and Chatbots and Conversational AI.
Clarivate has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Flipick and TeamSupport.
Clarivate recently adopted applications including
Flipick LMS in 2024, Zoominfo Platform in 2023 and Adobe Marketo in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Clarivate’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Clarivate’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Clarivate technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.