Claro Brasil
R. Henri Dunant, 780 - Chacara Santo Antonio,
Sao Paulo, 04709-110,
Brazil
Sao Paulo, 04709-110,
Brazil
55 30 3720-1234
Communications
Claro Brasil Technographics
Claro Brasil Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Claro Brasil and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Claro Brasil employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Claro Brasil has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2010, MFM Negociamais for Debt Collection and Recovery in 2019, Cloudera Data Science Workbench for ML and Data Science Platforms in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Claro Brasil is running and its propensity to invest more and deepen its relationship with SAP , MFM Tecnologia , Cloudera or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Claro Brasil revenues, which have grown to $6.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Claro Brasil intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Claro Brasil Tech Stack and Enterprise Applications
Claro Brasil ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2010 | 2011 |
In 2010, Claro Brasil implemented SAP ERP ECC 6.0 as its ERP Financial platform. The deployment established a centralized on-premise SAP ERP ECC 6.0 instance to support corporate finance and accounting functions across the organization.
The SAP ERP ECC 6.0 implementation configured core ERP Financial capabilities typical for large communications providers, including general ledger, accounts payable, accounts receivable, tax and statutory reporting, and period-end close workflows. Configuration work emphasized accounting master data, a consolidated chart of accounts, financial document posting controls, and interfaces designed for downstream reporting and billing workflows.
SAP ERP ECC 6.0 was integrated into Claro Brasil's broader application estate and was later included in an IBM Power 8 Server Consolidation Project that began in September 2018, where SAP was one of 143 operating environments migrated as is from source servers including IBM Power PPC i386, Power P750, P770, P780 and P795. The consolidation inventory listed systems such as ARMS, BPM, DEIP, ETLP, ICMS, IGC, ITP, MGRC, PCB, Claro TV Portal, SFW, UCE, and infrastructure tools Zabbix and TSM, indicating coupling with monitoring and backup layers.
The server consolidation was planned and executed to avoid application changes and preserve production stability, and it reported outcomes including new maintenance and support contracts, improved hardware performance, simplification and risk reduction, and the ability to perform server maintenance without downtime.
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Claro Brasil ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MFM Tecnologia | Legacy | MFM Negociamais | Debt Collection and Recovery | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Claro Brasil deployed MFM Negociamais as a customer-facing negotiation portal branded as Claro Negocia Fácil. MFM Negociamais operates in the Debt Collection and Recovery category and provides an online channel for customers to view and settle outstanding telecom bills.
The implementation centered on self service negotiation flows, including offer presentation, payment plan setup, and online payment capture, consistent with Debt Collection and Recovery functionality. Configurations include account balance display, conditional offer logic, and settlement confirmation workflows to support automated digital agreements.
MFM Tecnologia operates the white label portal and the solution is integrated into Claro Brasil finance and collections operations in Brazil. The portal exchanges account status and settlement events with billing records and payment authorization channels to validate balances and capture payments, and it routes transaction acknowledgements back into collections processing.
Governance aligns portal workflows with Claro collections teams, enabling escalation of complex accounts to manual review and maintaining audit trails for negotiated settlements. Ongoing management is performed through MFM Tecnologia under the white label arrangement, with configurable offer engines and workflow parameters to adjust negotiation rules.
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Debt Collection and Recovery | ERP Services and Operations |
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2020 | 2020 |
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Claro Brasil AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudera | Legacy | Cloudera Data Science Workbench | ML and Data Science Platforms | AI Development | n/a | 2016 | 2016 |
In 2016 Claro Brasil provisioned Cloudera Data Science Workbench to establish an ML and Data Science Platforms capability for its Data Science and Analytics organization. The deployment centralized model development and feature engineering workflows to support business units focused on customer analytics and data driven product initiatives.
Cloudera Data Science Workbench was configured to support feature store development, staging areas, and end to end data pipelines with lifecycle controls for feature creation and refresh. Engineers implemented automated ingestion and update processes for datasets, scheduled report generation with automatic email distribution, and qualitative and quantitative monitoring of data and feature updates. The implementation emphasized reproducible experiment workspaces and operationalization paths for production model scoring within the Cloudera Data Science Workbench environment.
The implementation integrated Cloudera Data Science Workbench with the broader Hadoop ecosystem and included migration of relational databases into Hadoop based storage and processing while retaining source connectivity to relational systems such as Oracle. Operational tooling leveraged HUE and Unix shell scripting for batch orchestration and data validation, and data lineage capture was instrumented across staging and production zones. Architecture and solution design decisions were driven by business data requirements and validated through formal homologation processes.
Governance practices established a feature dictionary, explicit data lineage mapping, and monitoring frameworks to track data quality and feature freshness across the ML lifecycle. Claro Brasil Cloudera Data Science Workbench ML and Data Science Platforms supported the Data Science and Analytics business function by institutionalizing data governance and enabling business teams to develop new products for data monetization.
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Claro Brasil AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Claro Brasil Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Process Mining | Analytics and BI |
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2019 | 2019 |
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Claro Brasil Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Claro Brasil Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Claro Brasil eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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Claro Brasil CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Claro Brasil ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Claro Brasil PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Claro Brasil TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Claro Brasil PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2018 | 2018 |
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Extract, Transform, and Load (ETL) | PaaS |
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2015 | 2015 |
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Claro Brasil IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Claro Brasil CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Claro Brasil
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Claro Brasil Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Claro Brasil IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Claro Brasil digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Claro Brasil Technographics
Claro Brasil is a Communications organization based in Brazil,
with around 10000 employees and annual revenues of $6.80 billion.
Claro Brasil operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, MFM Negociamais and Cloudera Data Science Workbench,
covering areas like ERP Financial, Debt Collection and Recovery and ML and Data Science Platforms.
Claro Brasil has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, MFM Tecnologia and Cloudera.
Claro Brasil recently adopted applications including
DocuSign eSignature in 2021, Microsoft Clarity in 2021 and MFM NegociaFacil in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Claro Brasil’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Claro Brasil’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Claro Brasil technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.