List of Single Point CRM Customers
Sao Paulo, 05424-140,
Brazil
Since 2010, our global team of researchers has been studying Single Point CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Single Point CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Single Point CRM for CRM include: Claro Brasil, a Brazil based Communications organisation with 10000 employees and revenues of $6.80 billion, Eucatex Industria e Comercio, a Brazil based Manufacturing organisation with 2400 employees and revenues of $451.9 million, MSA Safety Brazil, a Brazil based Manufacturing organisation with 120 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Single Point CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Single Point CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Claro Brasil | Communications | 10000 | $6.8B | Brazil | Single Point Technology | Single Point CRM | CRM | 2020 | n/a | In 2020, Claro Brasil implemented Single Point CRM. The deployment was positioned as a CRM solution to support CRM-driven customer service and contact-centre omnicanal workflows across Brazil. The Single Point CRM implementation focused on contact centre functionality typical of enterprise CRM, with configuration of omnichannel queueing, digital channel routing, agent desktop capabilities, and case management to centralize customer interactions. Vendor descriptions for Single Point CRM indicate channel handling and queue rules were used to orchestrate inbound workstreams and standardize agent workflows. Vendor product information and the client listing suggest the implementation connected voice and digital channels, with support for WhatsApp channel handling and unified routing into contact-centre queues, enabling customer service teams across Claro Brasil to handle interactions from multiple channels through the Single Point CRM platform. Operational governance concentrated on centralized queue and routing configuration within customer service operations to maintain consistent contact handling and routing policies. | |
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Eucatex Industria e Comercio | Manufacturing | 2400 | $452M | Brazil | Single Point Technology | Single Point CRM | CRM | 2020 | n/a | In 2020, Eucatex Industria e Comercio implemented Single Point CRM, a CRM, in Brazil to centralize customer service, sales and marketing processes and to manage omnichannel interactions and campaigns. The deployment focused on unifying customer-facing workflows and campaign management within the manufacturing company's commercial operations. The implementation used Single Point CRM modules aligned to omnichannel messaging and marketing automation as indicated by vendor materials, including use of WhatsApp for conversational channels and marketing automation for campaign orchestration. Configuration emphasized contact and account consolidation, case management for service teams, and opportunity tracking for sales, reflecting typical CRM functional workflows. Operational coverage included customer service, sales and marketing departments across Brazil, where Single Point CRM served as the system of record for interaction history and campaign execution. Available documentation highlights messaging channel integration such as WhatsApp and marketing automation capabilities, while no named back office or ERP integrations are documented. Governance changes centered on centralizing interaction routing, standardizing campaign lifecycles and instituting shared workflows between service, sales and marketing to support omnichannel case handling and campaign approvals. Detailed rollout sequencing and phased user adoption metrics are not documented in the available sources. | |
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MSA Safety Brazil | Manufacturing | 120 | $40M | Brazil | Single Point Technology | Single Point CRM | CRM | 2020 | n/a | In 2020, MSA Safety Brazil implemented Single Point CRM from Single Point Technology, adopting the CRM to centralize regional customer records and support sales and service workflows. The deployment targeted streamlining sales and service case management within MSA Safety Brazil operations, consolidating leads, accounts and case data for regional teams. MSA Safety Brazil used Single Point CRM, a CRM, to support sales and service business functions across its Brazil operations. The implementation likely leveraged Single Point CRM modules for sales automation and omnichannel service including WhatsApp, based on the vendor feature set and the presence of MSA's reference on the vendor site. Configuration emphasis included lead-to-order workflows, opportunity management and case management capabilities, with structured case routing, service tracking and contact management. Automation components aligned to standard CRM processes such as opportunity stage progression, case lifecycle handling and customer activity history. Operational scope was regional within Brazil and focused on the sales and customer service organizations, covering field sales coordination and back office service case handling. Governance changes centered on centralizing customer master data, defining case ownership and standardizing workflows to improve cross-team visibility and accountability. The narrative reflects vendor-cited customer usage and feature alignment rather than detailed rollout metrics. |
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