ClickDimensions
5901 Peachtree Dunwoody Road, Suite C370,
Atlanta, 30328, GA,
United States
Atlanta, 30328, GA,
United States
1 888-214-4228
Professional Services
ClickDimensions Technographics
ClickDimensions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ClickDimensions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 ClickDimensions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
ClickDimensions has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2010, Zendesk Chat for Chatbots and Conversational AI in 2013, Zendesk Explore for Analytics and BI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ClickDimensions is running and its propensity to invest more and deepen its relationship with Intuit , PayPal , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ClickDimensions revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ClickDimensions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ClickDimensions Tech Stack and Enterprise Applications
ClickDimensions ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | n/a | 2010 | 2011 |
In 2010, ClickDimensions implemented Intuit Quickbooks Enterprise to centralize ERP Financial operations for its billing and finance functions. The Intuit Quickbooks Enterprise deployment was configured to support accounts receivable, accounts payable, billing automation, general ledger posting, and invoicing workflows typical of ERP Financial systems. Configuration emphasized chart of accounts alignment, automated invoice generation, and payment reconciliation to support recurring billing and professional services invoicing.
The implementation integrated A/R, A/P, and billing processes with the company CRM to align customer master data, invoice creation triggers, and payment status reconciliation across systems. Operational coverage focused on finance and sales functions within the United States, with process changes to hand off invoicing tasks from sales to accounts receivable and to surface invoice and payment status inside CRM records. Governance instituted centralized financial control points, defined reconciliation workflows, and role based access in QuickBooks to ensure consistent posting and auditability between the CRM and Intuit Quickbooks Enterprise.
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Payment Processing | ERP |
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2021 | 2021 |
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ClickDimensions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, ClickDimensions deployed Zendesk Chat under the Chatbots and Conversational AI category. Zendesk Chat is embedded on the ClickDimensions website as the primary real time web chat interface, routing visitors into an agent console for live engagement. The deployment centers on customer support and website lead capture, operated by support and marketing teams.
The implementation leverages Zendesk Chat live chat widget, the agent dashboard, canned responses, visitor tracking, and routing capabilities typical of Chatbots and Conversational AI, connected to Zendesk's cloud hosted service. Operational governance includes defined agent workflows, scripted response libraries, and escalation paths to tiered support, with rollout focused on public facing marketing and product pages. ClickDimensions Zendesk Chat Chatbots and Conversational AI supports ongoing web based customer engagement workflows and internal support process orchestration.
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ClickDimensions Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Explore | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018, ClickDimensions implemented Zendesk Explore as its enterprise reporting tool. The deployment positioned Zendesk Explore as the primary Analytics and BI capability supporting Customer Support, Customer Operations, and Global Support functions within the company.
Zendesk Explore was configured to deliver role-specific dashboards, scheduled reporting, ad hoc query capabilities and ticket analytics aligned to support workflows. Configurations emphasized SLA monitoring, queue and agent performance analysis, and Net Promoter Score tracking, reflecting the operational priorities of the support organization.
The Zendesk Explore implementation was integrated with the Zendesk ticketing platform and tied to Microsoft Dynamics CRM for customer context, while collaboration and knowledge tools such as Slack, Confluence, Office 365 and SharePoint were used alongside Explore for alerting, report distribution and knowledge management. Operational use was concentrated in the Atlanta support organization and coordinated across Customer Operations and Global Support teams.
Governance for Zendesk Explore reporting was centralized with support leadership, including the Director of Global Support and Vice President of Customer Support, and incorporated continuous process improvement practices. Ownership focused on standardized dashboards, report access controls and alignment of analytics workflows with CRM and knowledge management processes.
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ClickDimensions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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ClickDimensions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Engagement | CRM |
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2019 | 2019 |
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Social Media Management | CRM |
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2017 | 2017 |
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ClickDimensions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at ClickDimensions
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by ClickDimensions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ClickDimensions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ClickDimensions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD ClickDimensions Technographics
ClickDimensions is a Professional Services organization based in United States,
with around 200 employees and annual revenues of $30.0 million.
ClickDimensions operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Zendesk Chat and Zendesk Explore,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
ClickDimensions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit and Zendesk.
ClickDimensions recently adopted applications including
Zoominfo Platform in 2023, PayPal Enterprise in 2021 and Zendesk Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ClickDimensions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ClickDimensions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ClickDimensions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.