Cape Town, 8001,
South Africa
Clicks Group Technographics
Clicks Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Clicks Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16286 Clicks Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Clicks Group has purchased the following applications: Doxim Striata Digital Customer Communication for Customer Engagement in 2013, 4me Service Integration and Management (SIAM) for IT Service Management in 2020, Intuit Mailchimp Mandrill for Transactional Email in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Clicks Group is running and its propensity to invest more and deepen its relationship with Doxim , 4me, Inc , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Clicks Group revenues, which have grown to $2.44 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Clicks Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Clicks Group Tech Stack and Enterprise Applications
Clicks Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Doxim | Legacy | Doxim Striata Digital Customer Communication | Customer Engagement | CRM | n/a | 2013 | 2013 |
In 2013, Clicks Group deployed Doxim Striata Digital Customer Communication. The implementation places Doxim Striata Digital Customer Communication in the Customer Engagement category and is implemented on Clicks Group's public website to deliver customer-facing digital communications.
The website-based deployment leverages Customer Engagement workflows for digital correspondence, using template-driven message management, secure document rendering, and web delivery to present statements and transactional notices within online account areas. By using Doxim Striata Digital Customer Communication on the website, Clicks Group centralized web channel delivery of customer communications and aligned online presentation and tracking of messages with standard Customer Engagement capabilities.
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Clicks Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 4me, Inc | Legacy | 4me Service Integration and Management (SIAM) | IT Service Management | ITSM | n/a | 2020 | 2020 |
Clicks Group in 2020 selected and deployed 4me Service Integration and Management (SIAM) as its new IT Service Management application, replacing a legacy ITSM system. The implementation is presented on the company website and centers on 4me’s SIAM capabilities to consolidate service integration and management workflows across providers and standardize ITSM processes. No system integrator or VAR was engaged (n/a). Deployment details beyond the public placement on the website were not provided.
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Clicks Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp Mandrill | Transactional Email | PaaS | n/a | 2019 | 2019 |
In 2019, Clicks Group implemented Intuit Mailchimp Mandrill to handle transactional messaging on its public website. The deployment positions Intuit Mailchimp Mandrill as the Transactional Email layer for customer-facing communications, covering order confirmations, account notifications, and event-triggered messages tied to online purchases and user account activity.
The implementation configures Intuit Mailchimp Mandrill around its transactional API and SMTP relay capabilities, with templating and dynamic merge fields to support personalization and conditional content. Template management and version control were established to separate transactional templates from marketing assets, and branded sending domains were provisioned to maintain consistent sender identity.
Integration work embedded Intuit Mailchimp Mandrill into website checkout and account flows, invoking the service from server-side order and authentication events. Operational coverage is centered on Clicks Group public web properties in South Africa and impacts digital commerce and customer service functions.
Governance practices include centralized template approval workflows, sending domain authentication such as SPF and DKIM configuration, and event monitoring via webhook streams and vendor delivery reporting. Ongoing operations are aligned across digital operations and customer experience teams, with configuration and release management handled within the web platform integration layer.
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Clicks Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Clicks Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Clicks Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Clicks Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||