Coal Authority
Lake View, 200 Lichfield Ln,
Mansfield, NG18 4RG,
United Kingdom
Mansfield, NG18 4RG,
United Kingdom
44 16 2363 7000
Government
Coal Authority Technographics
Coal Authority Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coal Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Coal Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coal Authority has purchased the following applications: Infor SunSystems for ERP Financial in 2014, MHR iTrent HR for Core HR in 2016, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coal Authority is running and its propensity to invest more and deepen its relationship with Infor , MHR (formerly MidlandHR) , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coal Authority revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coal Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coal Authority Tech Stack and Enterprise Applications
Coal Authority ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2014 | 2015 |
In 2014, Coal Authority implemented Infor SunSystems as its ERP Financial application. The deployment centralized core financial modules within Infor SunSystems, focusing on general ledger configuration, accounts payable processing, and payment posting workflows. Configuration work emphasized chart of accounts mapping, period controls, and system posting rules to support public sector accounting practices.
Matched invoices were sent to Infor SunSystems 6.02.01 for payment processing, indicating an integration point from an upstream invoice matching or procurement invoicing process into Infor SunSystems. Operational coverage concentrated on the finance and accounts payable functions, with governance changes to formalize AP approval routing and payment authorization workflows inside Infor SunSystems. The implementation oriented financial operations around automated invoice receipt to payment sequencing and systemized posting for auditability.
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Coal Authority HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, Coal Authority implemented MHR iTrent HR to centralize Core HR activities following a full audit of all HR records and processes. The initial engagement produced an in-depth report of findings and a prioritized set of remediation tasks that were implemented alongside ongoing HR operations and employee relations case management. The rollout explicitly included management of multiple ER cases, including a three month complex grievance, and authoritative policy development for IR35. The HR team also led the organization level workstream for new GDPR requirements, using MHR iTrent HR as the primary system of record for personnel data.
Configuration work focused on Core HR functions typical of the category, including employee master records consolidation, structured case and grievance workflows, and the establishment of audit trail and compliance controls to support data protection obligations. MHR iTrent HR was configured to hold standardized personnel data and policy documents, and to support investigatory workflows for employee relations matters. The implementation emphasized system-side controls and process maps to ensure repeatable case handling and compliance reporting.
Operational coverage centered on the Coal Authority HR and Employee Relations function within the United Kingdom, with hands on interrogation of two HR information systems including MHR iTrent HR to reconcile records and validate data integrity. Data reconciliation and cross system interrogation informed policy updates and the remediation tasks delivered after the audit. The program treated MHR iTrent HR as the authoritative Core HR application for personnel data and ER case artifacts.
Governance and process work included creation and publication of new HR policies, formalization of grievance handling procedures, and embedding GDPR requirements into HR workflows. Deliverables cited in the engagement were the audit report, implemented solutions to audit findings, and documented policy set including an IR35 policy. The narrative highlights a compliance and audit driven Core HR implementation using MHR iTrent HR rather than a broad technical transformation.
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Coal Authority AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 the Coal Authority deployed Ruby Live Chat on its public website to provide a real time conversational front door for citizen enquiries. The implementation uses Ruby Live Chat as a web hosted chat widget and agent console aligned to the Chatbots and Conversational AI category, and it is positioned to support the organization’s customer service and public enquiries function.
The deployment configuration centers on standard chat capability sets including the embeddable website chat widget, agent-facing console, canned responses and routing logic, and conversation transcript capture. These modules support synchronous text conversations, session handoff from automated prompts to human agents, and retention of chat history for auditability, consistent with typical Chatbots and Conversational AI feature sets.
Operational scope on launch focused on the public-facing website, with the system routed to the Coal Authority’s customer service teams and contact handlers. Rollout required agent onboarding and updates to frontline response workflows and operating hours to align digital chat availability with staffing, reflecting governance adjustments in how public enquiries are triaged and recorded.
The implementation emphasizes cataloging conversations and maintaining auditable records, consistent with public sector requirements for transparency and traceability when using Ruby Live Chat in a Chatbots and Conversational AI context.
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Coal Authority CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2017 | 2017 |
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Coal Authority Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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Coal Authority IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Coal Authority
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Executive and Accounting Officer | CXO | Finance | |
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Chief Finance and Information Officer | CXO | IT | |
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Principal Finance Manager | Manager | Finance | |
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Finance Director | Director | Finance | |
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Payroll Manager | Manager | Finance | |
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Head of People and Organisational Development | Director | HR | |
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People and Resources Director | Director | HR | |
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Senior HR Business Partner | Manager | HR | |
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Apps Being Evaluated by Coal Authority Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Coal Authority IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Coal Authority digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Coal Authority Technographics
Coal Authority is a Government organization based in United Kingdom,
with around 250 employees and annual revenues of $30.0 million.
Coal Authority operates a diverse technology stack with applications such as
Infor SunSystems, MHR iTrent HR and Ruby Live Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Coal Authority has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, MHR (formerly MidlandHR) and Ruby.
Coal Authority recently adopted applications including
Ruby Live Chat in 2021, Fastly in 2021 and Intuit Mailchimp in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coal Authority’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Coal Authority’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coal Authority technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.