Coastal Contacts
Coastal Contacts Technographics
Coastal Contacts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coastal Contacts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80000 Coastal Contacts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coastal Contacts has purchased the following applications: JazzHR by Employ for Recruiting, Applicant Tracking System in 2013, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2017, Adobe Connect for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coastal Contacts is running and its propensity to invest more and deepen its relationship with Employ , LivePerson , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coastal Contacts revenues, which have grown to $8.46 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coastal Contacts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coastal Contacts Tech Stack and Enterprise Applications
Coastal Contacts HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | JazzHR by Employ | Recruiting, Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013, Coastal Contacts implemented JazzHR by Employ as their Recruiting,Applicant Tracking System on their website, embedding the application to capture external applicants through the company careers portal. JazzHR by Employ was provisioned as the front‑end applicant intake and pipeline management tool that feeds recruiting workflows directly from the public careers site into a centralized ATS environment.
The implementation focused on core Recruiting,Applicant Tracking System capabilities, including job posting and requisition templates, candidate sourcing and resume parsing, interview scheduling, and offer tracking. Configuration work emphasized standardized hiring stages, role based permissions for hiring managers and recruiters, and automated status transitions to maintain consistent applicant pipelines across requisitions.
Operationally the system is used by talent acquisition and hiring teams to centralize applicant records and standardize recruitment processes on the corporate website. Governance was implemented through configurable approval workflows and access controls to align recruiter and hiring manager responsibilities, while career site integration ensured candidate data flowed directly into JazzHR by Employ for downstream review and selection.
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Coastal Contacts AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Coastal Contacts implemented LivePerson Conversational Cloud on its website to support customer-facing chat interactions. The deployment uses the LivePerson Conversational Cloud web-embedded conversational layer, providing cloud-hosted chat sessions and a centralized conversational management console. Implementation targeted online customer service and e-commerce support workflows, instrumenting the site-level public web channel for real-time consumer engagement. This installation aligns with Chatbots and Conversational AI use cases for automated messaging and agent-assisted chat.
Configuration focused on conversational modules such as automated bot flows, natural language intent classification, message orchestration, and human agent transfer for complex inquiries. Governance centered on configuring conversation flows, escalation rules, and compliance controls within the LivePerson Conversational Cloud console, while operational ownership was placed with online customer service teams. The implementation emphasizes conversational routing and workflow automation consistent with Chatbots and Conversational AI platforms, supporting customer service and e-commerce functions on the Coastal Contacts website.
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Coastal Contacts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Coastal Contacts deployed Adobe Connect on their website, leveraging Adobe Systems to provide Audio Video and Web Conferencing capabilities for customer-facing engagement. The implementation embeds Adobe Connect meeting rooms into the online storefront to enable live product demonstrations, virtual consultations, and interactive training sessions, using browser-based audio and video conferencing, screen sharing, persistent meeting rooms, and recording features. Coastal Contacts Adobe Connect Audio Video and Web Conferencing functions as the web conferencing layer tied directly to the site, aligning conferencing functionality with online sales support and customer service workflows.
Operational coverage focused on customer service, marketing, and online sales support, with administration handled through the Adobe Connect console and site-level access controls. Configuration work included meeting room templates, content pods for slide and multimedia delivery, recording archives, and participant management to support both scheduled and on-demand sessions embedded in site pages. Governance centered on centralized room administration and user role controls to manage session creation, recording permissions, and external participant access, reducing friction for customers joining from the website.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Coastal Contacts Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2016 | 2016 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Coastal Contacts eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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Coastal Contacts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2020 | 2020 |
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Coastal Contacts ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Coastal Contacts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2023 | 2023 |
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Coastal Contacts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Coastal Contacts
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Coastal Contacts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Coastal Contacts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Coastal Contacts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Coastal Contacts Technographics
Coastal Contacts is a Retail organization based in Canada,
with around 80000 employees and annual revenues of $8.46 billion.
Coastal Contacts operates a diverse technology stack with applications such as
JazzHR by Employ, LivePerson Conversational Cloud and Adobe Connect,
covering areas like Recruiting, Applicant Tracking System, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Coastal Contacts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Employ, LivePerson and Adobe Systems.
Coastal Contacts recently adopted applications including
Postie in 2023, Oracle Netsuite Bronto Marketing Platform in 2021 and Impact Partnership Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coastal Contacts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Coastal Contacts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coastal Contacts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.