Colchester Institute
Sheepen Rd,
Colchester, CO3 3LL,
United Kingdom
Colchester, CO3 3LL,
United Kingdom
44 12 0671-2000
Education
Colchester Institute Technographics
Colchester Institute Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Colchester Institute and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Colchester Institute employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Colchester Institute has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2018, Automattic Jetpack CRM for CRM in 2015, Freshservice for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Colchester Institute is running and its propensity to invest more and deepen its relationship with Tawk.to , Automattic , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Colchester Institute revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Colchester Institute intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Colchester Institute Tech Stack and Enterprise Applications
Colchester Institute AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Colchester Institute implemented Tawk.to as a web‑facing conversational layer, deploying the Tawk.to product to bolster on-site visitor engagement under the Chatbots and Conversational AI category. The deployment is centered on the public website, where Tawk.to operates as an embedded chat widget to handle real time student and prospective student inquiries and to provide a persistent channel for web support requests.
Configuration focused on standard Chatbots and Conversational AI capabilities, including live agent chat sessions, canned responses for common queries, offline message capture, and session transcript retention. The implementation uses Tawk.to agent dashboards and visitor monitoring to enable concurrent chat handling and handover between web support and campus service teams, while routing and escalation workflows are managed within the application rather than through externally named integrations.
Operational ownership is aligned with the website and student support functions, with Tawk.to serving student services, admissions engagement, and general public information workflows on the Colchester Institute site. Governance emphasizes web channel management and chat moderation, with configuration and content updates controlled by the institute’s web team to maintain consistent messaging across the student lifecycle.
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Colchester Institute CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2015 | 2015 |
In 2015 Colchester Institute implemented Automattic Jetpack CRM. Automattic Jetpack CRM is deployed on their website and serves as the institution's CRM to support student recruitment and broader constituent engagement efforts, placing the deployment squarely in the CRM category.
The deployment leverages Automattic Jetpack CRM capabilities for web-originated contact management and lead capture, including contact records, form-driven lead ingestion, communication logging, list segmentation, and basic CRM dashboarding, consistent with standard CRM functional modules. The narrative restates Automattic Jetpack CRM to clarify the product profile and functional alignment with customer relationship management workflows.
Operationally the solution is embedded in the college public site environment and is governed through site-level workflows for form handling and contact data stewardship, with likely operational ownership by digital services and marketing teams to ensure CRM record creation aligns with website form submissions and email communications. Integrations are focused on the web content and form layer because Automattic Jetpack CRM is used on the website, and the implementation impacts web-driven admissions and constituent outreach processes.
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Colchester Institute ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2018 | 2018 |
In 2018 Colchester Institute deployed Freshservice as its IT Service Management platform and embedded the Freshservice self service portal on its public website. The implementation positioned Freshservice to handle service desk requests from staff and students and to serve as the institute's IT Service Management backbone.
Freshservice configuration included incident management, service catalog, knowledge base and asset management modules, with ticket lifecycle configuration, SLA definitions and role based access controls. The cloud hosted Freshservice application was deployed as a centralized SaaS service with a web embedded portal on the Colchester Institute site for end user ticket submission and knowledge retrieval.
Deployment covered IT support operations across the institute, addressing requests from administrative staff, academic staff and students. Operational workflows emphasized centralized request intake, automated ticket routing and structured escalation, aligning IT support and service desk functions under the IT Service Management application.
Governance established service level policies, role assignments and workflow approvals to standardize incident handling and change control processes. Freshservice is the institute level IT Service Management application supporting institutional IT service operations.
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Colchester Institute PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Colchester Institute IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Disaster Recovery as a Service (DRaaS) | IaaS |
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2019 | 2019 |
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Colchester Institute CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Colchester Institute
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Colchester Institute Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Colchester Institute IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Colchester Institute digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Colchester Institute Technographics
Colchester Institute is a Education organization based in United Kingdom,
with around 1000 employees and annual revenues of $200.0 million.
Colchester Institute operates a diverse technology stack with applications such as
Tawk.to, Automattic Jetpack CRM and Freshservice,
covering areas like Chatbots and Conversational AI, CRM and IT Service Management.
Colchester Institute has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, Automattic and Freshworks.
Colchester Institute recently adopted applications including
Force24 Marketing Automation in 2021, SMTP Transactional Emails in 2021 and Intuit Mailchimp in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Colchester Institute’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Colchester Institute’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Colchester Institute technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.