ComEd , an Exelon Company
3420 N California Av,
Chicago, 60726, IL,
United States
Chicago, 60726, IL,
United States
1 800-334-7661
Utilities
ComEd , an Exelon Company Technographics
ComEd , an Exelon Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ComEd , an Exelon Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6600 ComEd , an Exelon Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ComEd , an Exelon Company has purchased the following applications: Exela Lockbox for AR Automation in 2009, Visier People Analytics for Workforce Analytics in 2018, Hitachi Ventyx FocalPoint Suite for Asset Performance Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ComEd , an Exelon Company is running and its propensity to invest more and deepen its relationship with Exela Technologies , Visier , Hitachi Vantara or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ComEd , an Exelon Company revenues, which have grown to $5.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ComEd , an Exelon Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ComEd , an Exelon Company Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP Financial Management | n/a | 2009 | 2009 |
In 2009, ComEd implemented Exela Lockbox as an AR Automation solution to centralize remittance capture and streamline accounts receivable workflows. ComEd, an Exelon Company, deployed Exela Lockbox from vendor Exela Technologies to support lockbox processing for the utility's customer billing streams.
The Exela Lockbox deployment focused on core AR Automation capabilities, including high-volume payment capture, check and electronic payment imaging, optical character recognition and remittance data extraction, automated cash application, and exception routing for unresolved items. Configuration emphasized transaction-level posting and AR ledger inputs consistent with utility billing cycles, with controls for reconciliation and auditability.
Operationally the 2009 program aligned with a concurrent business process outsourcing agreement placed March 11, 2009 with BancTec, Inc., under which BancTec's Addison facility assumed responsibility for remittance processing for ComEd. The combined approach paired Exela Lockbox technology with outsourced processing to standardize remittance intake across ComEd billing operations that serve Exelon subsidiary customer bases, including the combined distribution footprint described in the agreement.
Governance changes centered on centralized remittance operations, tighter coordination between Accounts Receivable, Treasury, and Billing teams, and documented processing workflows to enable the outsourcing model. The stated objective was to improve operational efficiency and allow ComEd to focus on core utility operations, while Exela Lockbox provided the AR Automation platform supporting those standardized processes.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visier | Legacy | Visier People Analytics | Workforce Analytics | HCM | n/a | 2018 | 2018 |
In 2018, ComEd implemented Visier People Analytics as a Workforce Analytics capability to support HR reporting and staffing decisions. The deployment focused on enabling HR Generalists supporting the Energy Efficiency Plan department based in Oak Brook, IL and informing cross-functional stakeholders including Labor Relations and Legal.
Visier People Analytics was configured to deliver headcount and employee movement analytics, staffing trajectory reporting, and recurring workforce scorecards. The implementation produced monthly reports using Visier Workforce Analytics exports combined with Excel to analyze employee movement and staffing trajectory for operational planning.
Operational coverage included Human Resources, the Energy Efficiency Plan team, Diversity and Inclusion activities, Labor Relations, and Occupational Health, with analytics used to advise management and communicate with union stewards under the Collective Bargaining Agreement. Integrations were operationalized as data export and analysis workflows into Excel, with Visier People Analytics serving as the central analytics and reporting engine for workforce metrics.
Governance practices used Visier People Analytics outputs to inform case evaluations, grievance resolution workflows, and FMLA-aligned Occupational Health coordination. Those structured reporting and coordination activities generated monthly analytics that reduced risks of over-staffing and other associated costs and supported more efficient transitions out of and back into the workplace.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Hitachi Vantara | Legacy | Hitachi Ventyx FocalPoint Suite | Asset Performance Management | ERP Services and Operations | n/a | 2012 | 2013 |
In 2012, ComEd, an Exelon Company, implemented Hitachi Ventyx FocalPoint Suite as an Asset Performance Management solution provided by Hitachi Vantara. The deployment linked the FocalPoint analytics platform with two of the three main components of the Ventyx OLM solution suite, establishing analytics-driven workflows alongside the existing outage management capabilities.
The implementation used the Hitachi Ventyx FocalPoint Suite to extend outage analytics and customer communications, with the Outage Management System component remaining a core operational capability for more than a decade. Configuration emphasized analytics engines, operational dashboards, and communications orchestration to support outage identification, customer notifications, and operational decision support consistent with Asset Performance Management practices.
Operational coverage centered on utility operations, field crews, distribution engineering, and customer care, with FocalPoint data flows aligned to outage management workflows in the Ventyx OLM suite. Governance followed a phased adoption model that preserved the established OMS capability while introducing analytics-led incident communication, and the combined configuration continues to provide critical communications to customers regarding outages.
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OSS/BSS | ERP Services and Operations |
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2013 | 2014 |
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Utilities Distribution Management | ERP Services and Operations |
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2014 | 2015 |
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Utilities Distribution Management | ERP Services and Operations |
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2014 | 2014 |
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Utilities ERP | ERP Services and Operations |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2009 | 2009 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Event Management | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2010 | 2010 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Network Management and Monitoring | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at ComEd , an Exelon Company
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Apps Being Evaluated by ComEd , an Exelon Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ComEd , an Exelon Company IT executives and key decision makers. This section highlights ComEd , an Exelon Company's latest recorded technology evaluations, including Alight Worklife for Employee Experience on 2026-01-14, ARCOS RosterApps for Workforce Scheduling on 2025-11-10, and Oracle Utilities Customer Care and Billing for Utilities Customer Care and Billing on 2025-07-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ComEd , an Exelon Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD ComEd , an Exelon Company Technographics
ComEd , an Exelon Company is a Utilities organization based in United States,
with around 6600 employees and annual revenues of $5.90 billion.
ComEd , an Exelon Company operates a diverse technology stack with applications such as
Exela Lockbox, Visier People Analytics and Hitachi Ventyx FocalPoint Suite,
covering areas like AR Automation, Workforce Analytics and Asset Performance Management.
ComEd , an Exelon Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, Visier and Hitachi Vantara.
ComEd , an Exelon Company recently adopted applications including
Cisco Webex Meetings in 2021, Lumen Cloud (ex CenturyLink) in 2021 and Lumen CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ComEd , an Exelon Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ComEd , an Exelon Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ComEd , an Exelon Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.