Commscope
1100 CommScope Place, SE,
Hickory, 28602, NC,
United States
Hickory, 28602, NC,
United States
1 828-324-2200
Communications
Commscope Technographics
Commscope Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Commscope and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 Commscope employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Commscope has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2008, Sterling Background Check for BackGround Screening in 2019, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Commscope is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Commscope revenues, which have grown to $4.21 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Commscope intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Commscope Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2008 | 2008 |
In 2008, Commscope implemented Oracle NetSuite ERP as its ERP Financial platform to consolidate core finance operations across its US headquarters in Hickory, N.C., and operational sites in Richardson, Texas, and Westchester, Illinois. The deployment addressed corporate financial management needs for a global communications infrastructure company with approximately 20,000 employees and multi‑site reporting requirements.
The implementation of Oracle NetSuite ERP included standard ERP Financial capabilities such as general ledger, accounts payable, accounts receivable, fixed asset accounting, cash management, and financial reporting. Configuration work focused on multi‑currency ledgers and statutory reporting templates consistent with global accounting practices, and the Oracle NetSuite ERP instance was structured to support period close orchestration, consolidated financial statements, and role‑based access for accounting and treasury teams.
Operational coverage targeted corporate finance and accounting functions across headquarters and regional operations, aligning chart of accounts and financial calendars to enforce consistent month‑end and quarter‑end workflows. The rollout emphasized centralized financial control and standardization of accounting processes, with automation of approval workflows and audit trail capabilities to support internal compliance and external reporting.
Governance centered on finance-led process ownership and routine configuration of security roles, approval limits, and reconciliation procedures within Oracle NetSuite ERP. Change management and process documentation supported adoption by accounting, procurement, and treasury teams, while the system architecture was organized to scale with ongoing global accounting requirements under the ERP Financial platform.
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ERP Financial | ERP Financial Management |
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2014 | 2014 |
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ERP Financial | ERP Financial Management |
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2014 | 2014 |
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ERP Financial | ERP Financial Management |
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2019 | 2020 |
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ERP Financial | ERP Financial Management |
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2011 | 2012 |
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Expense Management | ERP Financial Management |
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2014 | 2014 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2019 | 2019 |
In 2019 Commscope deployed Sterling Background Check to support BackGround Screening within its Human Resources recruiting and onboarding operations. The deployment coincided with a contractor engagement from November 2019 to March 2020 where an HR Generalist worked with the Human Resources Director to develop on-site and in-person hiring events with Texas Workforce Solutions and grassroots recruiting efforts aimed at expanding candidate pipelines.
Sterling Background Check was configured to act as the primary BackGround Screening engine, orchestrating candidate screening workflows including identity verification, criminal and employment checks, report adjudication, and automated screening triggers tied to offer acceptance. The system was also used to initiate onboarding tasks through SkillSurvey and Sterling, linking background results to orientation scheduling and benefits enrollment processes.
Candidate sourcing and applicant tracking were centralized through SAP SuccessFactors and multiple job board platforms including Texas Workforce Solutions, Indeed, LinkedIn, ZipRecruiter, and Handshake, providing a consolidated view of candidate screening status across channels. Operational activity centered on US recruiting with coordinated on-site hiring events and weekly orientation classes to process screened hires.
Governance and workflow control were coordinated between the Human Resources Director and the HR Generalist, embedding Sterling Background Check into interview scheduling, skills assessment handoffs, verbal and written offer processes, and onboarding task initiation. The implementation positioned Sterling Background Check as the enterprise BackGround Screening component tied directly to recruiting, onboarding, and benefits enrollment workflows.
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Candidate Relationship Management | HCM |
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2023 | 2023 |
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Core HR | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting Chatbot | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2006 | 2006 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Commscope implemented Salesforce Field Service (ex ClickSoftware) as its Field Service Management platform to support enterprise service delivery across network infrastructure and customer-facing operations. The deployment centered on delivering a Salesforce Communities portal and a dedicated customer portal for Salesforce users, aligning field service orchestration with customer access and case intake.
The project included configuration of Field Service Lightning capabilities consistent with Field Service Management workflows, including work order orchestration, scheduling and dispatch, and service appointment management. Internal teams gathered and documented business requirements for the Salesforce FSL project, and configuration was driven by those formal requirements while a designated Salesforce Administrator tracked support tickets and system configuration changes.
Integrations were implemented to connect service execution to professional services management, specifically integrating with FinancialForce PSA to support ticket to professional services workflows and resource accounting. The Communities portal was integrated with the Field Service implementation to surface work order status and case updates to customers and internal users, supporting end to end service visibility.
Governance emphasized documented business requirements, administrator-led ticket tracking within Salesforce, and formalized processes for FSL configuration and portal management. Rollout activities focused on operationalizing service management and PSA coordination, with the Salesforce Administrator role maintaining system operations and support ticket lifecycle governance.
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Professional Services Automation | ERP Services and Operations |
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2008 | 2008 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Information Management | eCommerce |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing, Sales Engagement | CRM |
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2020 | 2020 |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Analytics | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procure to Pay | Procurement |
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2019 | 2019 |
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Procurement | Procurement |
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2019 | 2019 |
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Sourcing | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Commscope
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Commscope Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Commscope IT executives and key decision makers. This section highlights Commscope's latest recorded technology evaluations, including athenaOne for Medical Practice Management, Electronic Health Record on 2025-12-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Commscope digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Commscope Technographics
Commscope is a Communications organization based in United States,
with around 20000 employees and annual revenues of $4.21 billion.
Commscope operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Sterling Background Check and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, BackGround Screening and Field Service Management.
Commscope has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sterling Talent Solutions and Salesforce.
Commscope recently adopted applications including
Appcast Xcelerate in 2023, Paradox Olivia Chatbot in 2023 and Okta Identity Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Commscope’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Commscope’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Commscope technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.