Compass Group Canada
1 Prologis Blvd, Suite 400,
Mississauga, L5W 0G2, ON,
Canada
Mississauga, L5W 0G2, ON,
Canada
1 800-465-2203
Leisure and Hospitality
Compass Group Canada Technographics
Compass Group Canada Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Compass Group Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25000 Compass Group Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Compass Group Canada has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Compass Group Canada is running and its propensity to invest more and deepen its relationship with SAP , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Compass Group Canada revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Compass Group Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Compass Group Canada Tech Stack and Enterprise Applications
Compass Group Canada HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2019 | 2020 |
In 2019 Compass Group Canada began configuration and rollout of SAP SuccessFactors Employee Central as its Core HR platform to standardize employee records and compensation workflows. The program was led by the Senior Total Rewards Analyst who served as HR lead for configuration and implementation of the HCMS, responsible for requirements gathering, building test cases, and coordinating user acceptance testing.
Implementation emphasis centered on Core HR capabilities including employee master data, organizational management, compensation configuration, and structured compensation review processes. SAP SuccessFactors Employee Central was configured to support compensation calculation logic, pay equity adjustments, and formalized review cycle workflows, with test case validation and UAT driving iterative configuration changes.
Operational scope covered corporate HR, Total Rewards, and Compass Digital Labs, with targeted compliance work in Ontario under the Ontario Pay Equity Act affecting over 10,000 associates. The role included HR data analysis and executive consulting that linked workforce management signals to span of control issues, compensation inequity, and unsustainable employment models, informing configuration and job design changes.
Governance and process changes were implemented through a centralized ownership model, with the Senior Total Rewards Analyst acting as sole owner of the year end compensation review process and executing three consecutive salary and short term incentive review cycles. Governance practices included structured requirement verification, test case suites, coordinated UAT, and iterative communication improvements to stakeholders.
Documented outcomes from the engagement include completion of the Ontario Pay Equity Act compliance review and adjustments impacting more than 10,000 associates, and a reported reduction of 2.5 million dollars in program delivery cost identified through implementation efficiencies. SAP SuccessFactors Employee Central was the core platform used to operationalize these compliance and compensation processes.
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Payroll | HCM |
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2019 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2020 |
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Time and Attendance | HCM |
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2012 | 2012 |
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Compass Group Canada Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Compass Group Canada implemented Cisco Webex Meetings and embedded Cisco Webex Meetings on its public website to provide unified hosted conferencing and external event access. The implementation is positioned within the Audio Video and Web Conferencing category to support distributed communications across Compass Group Canada's Canadian operations and site leadership, serving corporate communications, operations coordination, and client or vendor-facing briefings.
The Cisco Webex Meetings deployment focuses on core conferencing capabilities including real time video and audio conferencing, screen sharing, participant management, meeting recording and playback, and live event management consistent with Audio Video and Web Conferencing functional expectations. Configuration emphasizes web embedding for external access and hosted meeting orchestration, with meeting controls and participant moderation configured to support large multi‑site sessions and recurring operational briefings.
Operational coverage extends across corporate and site level teams within Canada, with governance oriented toward standardized meeting policies, centralized provisioning of host accounts, and role based access controls to manage participant privileges and external access. The implementation is described as website embedded Cisco Webex Meetings usage, enabling both internal collaboration and externally accessible meeting experiences without mention of specific prior systems or implementation partners.
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Compass Group Canada CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Compass Group Canada implemented Hotjar on its public website. The Hotjar deployment targeted Customer Experience analysis for the leisure and hospitality operator, instrumenting front-end behavior tracking on https://www.compass-canada.com/ to capture qualitative interaction data.
The implementation embedded the Hotjar client-side script into site templates and page headers, enabling common Customer Experience capabilities such as heatmaps, session recordings, funnel visualization, and on-page feedback widgets. Configuration emphasized page-level instrumentation, event capture, and sampling controls to support user journey analysis and form interaction diagnostics for UX research.
Operational ownership was aligned with the website and digital experience teams, with Hotjar data consumed by UX, marketing, and web operations to inform content and experience decisions across the corporate site. Deployment centralized script management in the front-end stack and scoped tracking to the corporate domain to maintain consistent behavioral telemetry for Customer Experience workstreams.
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Customer Experience | CRM |
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2022 | 2022 |
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Compass Group Canada ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Compass Group Canada PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Compass Group Canada IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Compass Group Canada
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Human Resources Officer | CXO | HR | |
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Vice President, People & Culture | VP | HR | |
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HR Services Manager | Manager | HR | |
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Director, People & Culture | Director | HR | |
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Vice President, People & Culture | VP | HR | |
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Apps Being Evaluated by Compass Group Canada Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Compass Group Canada IT executives and key decision makers. This section highlights Compass Group Canada's latest recorded technology evaluations, including ADP Payroll for Payroll on 2026-01-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Compass Group Canada digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-08 | Compass Group Canada | Evaluated | ADP | ADP Payroll | Payroll | HCM |
FAQ - APPS RUN THE WORLD Compass Group Canada Technographics
Compass Group Canada is a Leisure and Hospitality organization based in Canada,
with around 25000 employees and annual revenues of $2.00 billion.
Compass Group Canada operates a diverse technology stack with applications such as
SAP SuccessFactors Employee Central, Cisco Webex Meetings and Hotjar,
covering areas like Core HR, Audio Video and Web Conferencing and Customer Experience.
Compass Group Canada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Cisco Systems and Contentsquare.
Compass Group Canada recently adopted applications including
Cloudflare CDN in 2023, Slack Connect in 2022 and Foodback in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Compass Group Canada’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Compass Group Canada’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Compass Group Canada technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.