Compass Group NZ
15 Sultan Street, Ellerslie,
Auckland, 1051,
New Zealand
Auckland, 1051,
New Zealand
64 9-525 1093
Leisure and Hospitality
Compass Group NZ Technographics
Compass Group NZ Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Compass Group NZ and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 Compass Group NZ employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Compass Group NZ has purchased the following applications: Deputy Time and Attendance for Time and Attendance in 2018, Microsoft 365 for Collaboration in 2016, FreshDesk Customer Support for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Compass Group NZ is running and its propensity to invest more and deepen its relationship with Deputy , MYOB , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Compass Group NZ revenues, which have grown to $115.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Compass Group NZ intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Compass Group NZ Tech Stack and Enterprise Applications
Compass Group NZ HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deputy | Legacy | Deputy Time and Attendance | Time and Attendance | HCM | n/a | 2018 | 2018 |
In 2018 Compass Group NZ deployed Deputy Time and Attendance as its Time and Attendance solution. The implementation supported a 4,500 employee operations footprint in New Zealand, spanning food service, retail, bars, housekeeping and accommodation operations, and was used operationally by site and operations managers to coordinate scheduling and payroll-related timekeeping.
Deputy Time and Attendance was configured to provide core Time and Attendance capabilities including shift rostering and scheduling, mobile and web clock-in and clock-out, timesheet capture and approval workflows, leave management and timesheet export workflows for payroll processing. Configuration included roster templates and labor rules aligned to hospitality shift patterns, with manager approval gates to control overtime and shift swaps.
The deployment followed a cloud hosted SaaS model with mobile access for frontline staff and manager consoles for supervisors, enabling distributed scheduling across sites and centralized visibility for operations managers. Audit trails and timesheet histories were used to support health and safety and food safety compliance activities, and the system was leveraged alongside recruitment, induction and training processes to align staffing and attendance records with operational onboarding.
Governance centered on manager approval workflows and timesheet auditability, with operational controls embedded in rostering and payroll export processes to enforce roster rules and compliance. The implementation emphasized operational integration between scheduling, attendance capture and payroll workflows to support day to day workforce management in Compass Group NZ.
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Time and Attendance | HCM |
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2018 | 2018 |
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Workforce Scheduling | HCM |
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2018 | 2018 |
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Compass Group NZ Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Compass Group NZ implemented Microsoft 365 to provide Collaboration capabilities across its New Zealand operations and to support corporate communications and frontline catering teams within a workforce of approximately 4,500 employees. The Microsoft 365 deployment encompassed core collaboration services including Exchange Online for email, SharePoint Online for intranet and document management, OneDrive for Business for file synchronization, Microsoft Teams for messaging and meetings, and Office desktop and web applications.
Configuration and governance emphasis focused on centralized user and administrative controls, role based access for corporate and site teams, and policies for document lifecycle and mobile access to support hospitality operations. Compass Group NZ references Microsoft 365 on their public website, indicating Microsoft 365 is part of the company IT estate supporting collaboration and productivity business functions.
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Compass Group NZ CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Compass Group NZ deployed FreshDesk Customer Support and exposed the Freshdesk web widget and portal on their public website as the primary digital intake for client and site requests. The implementation centers on using FreshDesk Customer Support to capture website tickets and provide a self-service channel for customers and on-site staff across New Zealand.
The deployment leverages standard Customer Support capabilities, including a centralized ticketing queue, web widget driven ticket creation from the site, a knowledge base for self-service, canned responses and template management, ticket categorization and tagging, workflow automation for routing, and SLA configuration for queue prioritization. Configuration focused on agent roles and access controls, ticket forms tuned for hospitality and site service contexts, and automation rules to route requests to customer service teams.
Operational coverage targets customer service and field support functions that serve Compass Group NZ sites nationwide, with agent interfaces provisioned for support staff. Governance and process changes include centralized queue management, role based agent permissions, defined escalation and SLA policies, and knowledge base ownership to standardize responses. The narrative reflects a site integrated Freshdesk deployment using the FreshDesk Customer Support application within the Customer Support category.
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Compass Group NZ IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Compass Group NZ
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Compass Group NZ Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Compass Group NZ IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Compass Group NZ digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Compass Group NZ Technographics
Compass Group NZ is a Leisure and Hospitality organization based in New Zealand,
with around 4500 employees and annual revenues of $115.0 million.
Compass Group NZ operates a diverse technology stack with applications such as
Deputy Time and Attendance, Microsoft 365 and FreshDesk Customer Support,
covering areas like Time and Attendance, Collaboration and Customer Support.
Compass Group NZ has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Deputy, Microsoft and Freshworks.
Compass Group NZ recently adopted applications including
FreshDesk Customer Support in 2022, Fastly in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Compass Group NZ’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Compass Group NZ’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Compass Group NZ technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.