Top Call Center Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the Call Center software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Call Center software market size and forecast assumptions and perhaps the rise and fall of certain Call Center vendors.

Custom data cuts related to the Call Center software market are available:
  • Top 10 Call Center software vendors, market share and forecast 2023-2028
  • 2023 Call Center software market by revenue Type (on-prem vs cloud)
  • 2023 Call Center software market by customer size (no. of employees, revenue)
  • 2023 Call Center software market by industry (21 verticals)
  • 2023 Call Center software market by geography (city, state, country, region)
  • 2023 Call Center software market by channel (direct vs indirect)
  • 2023 Call Center software market by product market share

Some of the Call Center apps that we have been tracking include: Genesys Cloud CX, 8x8 Contact Center, 8x8 Virtual Office, Five9 Cloud, Phonon Contact Centre Automation, TQ Call Center, CallPage Automatic Call Distributor (ACD), Callrevu, Avaya Aura Communication Manager, Qooqie Call Tracking, Cisco Unified Contact Center Enterprise, Genesys PureCloud Platform, Avaya Call Management System, Puzzel Contact Centre, Avaya Aura Contact Center, Talkdesk Enterprise Contact Center Platform, Amazon Connect Cloud Contact Center, Zendesk Talk, Genesys PureConnect Platform, Bmetric and many others.

Discover Software Buyers actively Evaluating Enterprise Applications

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Logo Vendor Product Category Market Records
Genesys Genesys Cloud CX Call Center CRM 798
8x8, Inc. 8x8 Contact Center Call Center CRM 565
8x8, Inc. 8x8 Virtual Office Call Center CRM 402
Five9 Five9 Cloud Call Center CRM 273
Phonon Communications Phonon Contact Centre Automation Call Center CRM 200
TQ TQ Call Center Call Center CRM 147
CallPage CallPage Automatic Call Distributor (ACD) Call Center CRM 132
Callrevu Callrevu Call Center CRM 111
Avaya Avaya Aura Communication Manager Call Center CRM 75
Qooqie Qooqie Call Tracking Call Center CRM 75
Showing 1 to 10 of 285 entries

Buyer Intent: Companies Evaluating Call Center Apps

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Call Center applications. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Call Center apps include:

  1. Universiti Malaysia Perlis, a Malaysia based Professional Services organization with 1600 Employees
  2. Atlas Energies France, a France based Professional Services company with 20 Employees
  3. 910 Advisors, a United States based Professional Services organization with 20 Employees
Logo Company Industry Employees Revenue Country Evaluated
No data found