AI Buyer Insights:

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Michelin, an e2open customer evaluated Oracle Transportation Management

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Michelin, an e2open customer evaluated Oracle Transportation Management

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Top Call Center Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the Call Center software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Call Center software market size and forecast assumptions and perhaps the rise and fall of certain Call Center vendors.

Custom data cuts related to the Call Center software market are available:
  • Top 10 Call Center software vendors, market share, 2010-to-present, and five-year forecast
  • 2010-to-present Call Center software market by revenue Type (on-prem vs cloud vs AI)
  • 2010-to-present Call Center software market by customer size (revenue, employees, asset)
  • 2010-to-present Call Center software market by industry (21 verticals)
  • 2010-to-present Call Center software market by geography (city, state, country, region)
  • 2010-to-present Call Center software market by channel (direct vs indirect)
  • 2010-to-present Call Center software market by product market share

Some of the Call Center apps that we have been tracking include: Genesys Cloud CX, 8x8 Contact Center, 8x8 Virtual Office, Five9 Cloud, Phonon Contact Centre Automation, CallPage Automatic Call Distributor (ACD), TQ Call Center, Callrevu, Qooqie Call Tracking, Avaya Aura Communication Manager, Cisco Unified Contact Center Enterprise, Genesys PureCloud Platform, Avaya Call Management System, Puzzel Contact Centre, Aircall, Talkdesk Enterprise Contact Center Platform, Avaya Aura Contact Center, Amazon Connect Cloud Contact Center, Bmetric, Zendesk Talk and many others.

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Filters
Logo Vendor Product Category Market Records
Genesys Genesys Cloud CX Call Center CRM 918
8x8, Inc. 8x8 Contact Center Call Center CRM 566
8x8, Inc. 8x8 Virtual Office Call Center CRM 409
Five9 Five9 Cloud Call Center CRM 296
Phonon Communications Phonon Contact Centre Automation Call Center CRM 208
CallPage CallPage Automatic Call Distributor (ACD) Call Center CRM 185
TQ TQ Call Center Call Center CRM 153
Callrevu Callrevu Call Center CRM 123
Qooqie Qooqie Call Tracking Call Center CRM 82
Avaya Avaya Aura Communication Manager Call Center CRM 75
Showing 1 to 10 of 373 entries

Buyer Intent: Companies Evaluating Call Center Apps

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Call Center applications. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Call Center apps include:

  1. Msquare Technologies, a United States based Professional Services organization with 120 Employees
  2. Adsynergix India, a India based Media company with 20 Employees
  3. Black Box, a United States based Professional Services organization with 10 Employees
Logo Company Industry Employees Revenue Country Evaluated
No data found
FAQ - APPS RUN THE WORLD Call Center Software Coverage

Call Center is a software category within the CRM market used by organizations across 21+ industries.

The most adopted Call Center apps include Genesys Cloud CX, 8x8 Contact Center, 8x8 Virtual Office, Five9 Cloud, Phonon Contact Centre Automation, CallPage Automatic Call Distributor (ACD), TQ Call Center, Callrevu, Qooqie Call Tracking and Avaya Aura Communication Manager.

Category leaders by customer count include Genesys, 8x8, Inc., Five9, Phonon Communications, CallPage, TQ, Callrevu, Qooqie, Avaya and Cisco Systems.

We currently track 373 Call Center applications with 5173 verified customer records.

The dataset is updated daily, covers historical records since the 1990s, and is revalidated once per year.

Over the last 12 months we recorded 17 active evaluations in Call Center, including Msquare Technologies, Adsynergix India and Black Box.

Subscribe to APPS RUN THE WORLD to access complete Call Center datasets, including customer lists, firmographics, technographics, and deployment details.