Top Call Center Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the Call Center software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Call Center software market size and forecast assumptions and perhaps the rise and fall of certain Call Center vendors.

Custom data cuts related to the Call Center software market are available:
  • Top 10 Call Center software vendors, market share and forecast 2024-2029
  • 2023 Call Center software market by revenue Type (on-prem vs cloud)
  • 2023 Call Center software market by customer size (no. of employees, revenue)
  • 2023 Call Center software market by industry (21 verticals)
  • 2023 Call Center software market by geography (city, state, country, region)
  • 2023 Call Center software market by channel (direct vs indirect)
  • 2023 Call Center software market by product market share

Some of the Call Center apps that we have been tracking include: Genesys Cloud CX, 8x8 Contact Center, 8x8 Virtual Office, Five9 Cloud, Phonon Contact Centre Automation, TQ Call Center, CallPage Automatic Call Distributor (ACD), Callrevu, Avaya Aura Communication Manager, Qooqie Call Tracking, Cisco Unified Contact Center Enterprise, Avaya Call Management System, Genesys PureCloud Platform, Puzzel Contact Centre, Talkdesk Enterprise Contact Center Platform, Avaya Aura Contact Center, Amazon Connect Cloud Contact Center, Zendesk Talk, Bmetric, Genesys PureConnect Platform and many others.

Discover Software Buyers actively Evaluating Enterprise Applications

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Logo Vendor Product Category Market Records
Genesys Genesys Cloud CX Call Center CRM 828
8x8, Inc. 8x8 Contact Center Call Center CRM 565
8x8, Inc. 8x8 Virtual Office Call Center CRM 405
Five9 Five9 Cloud Call Center CRM 282
Phonon Communications Phonon Contact Centre Automation Call Center CRM 203
TQ TQ Call Center Call Center CRM 151
CallPage CallPage Automatic Call Distributor (ACD) Call Center CRM 144
Callrevu Callrevu Call Center CRM 112
Qooqie Qooqie Call Tracking Call Center CRM 75
Avaya Avaya Aura Communication Manager Call Center CRM 75
Showing 1 to 10 of 308 entries

Buyer Intent: Companies Evaluating Call Center Apps

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Call Center applications. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Call Center apps include:

  1. BASF, a Germany based Life Sciences organization with 111408 Employees
  2. Frontlogix, a United States based Professional Services company with 50 Employees
  3. P3Fusion, a United States based Professional Services organization with 39 Employees
Logo Company Industry Employees Revenue Country Evaluated
No data found
FAQ - APPS RUN THE WORLD Call Center Software Coverage

Call Center is a software category within the CRM market used by organizations across 21+ industries.

The most adopted Call Center apps include Genesys Cloud CX, 8x8 Contact Center, 8x8 Virtual Office, Five9 Cloud, Phonon Contact Centre Automation, TQ Call Center, CallPage Automatic Call Distributor (ACD), Callrevu, Qooqie Call Tracking and Avaya Aura Communication Manager.

Category leaders by customer count include Genesys, 8x8, Inc., Five9, Phonon Communications, TQ, CallPage, Callrevu, Qooqie, Avaya and Cisco Systems.

We currently track 308 Call Center applications with 4278 verified customer records.

The dataset is updated daily, covers historical records since the 1990s, and is revalidated once per year.

Over the last 12 months we recorded 13 active evaluations in Call Center, including BASF, Frontlogix and P3Fusion.

Subscribe to APPS RUN THE WORLD to access complete Call Center datasets, including customer lists, firmographics, technographics, and deployment details.