Apps Run The World

Top Call Center Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the Call Center software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Call Center software market size and forecast assumptions and perhaps the rise and fall of certain Call Center vendors.

Custom data cuts related to the Call Center software market are available:

  • Top 10 Call Center software vendors, market share and forecast 2020-2025
  • 2020 Call Center software market by revenue Type (on-prem vs cloud)
  • 2020 Call Center software market by customer size (no. of employees, revenue)
  • 2020 Call Center software market by industry (21 verticals)
  • 2020 Call Center software market by geography (city, state, country, region)
  • 2020 Call Center software market by channel (direct vs indirect)
  • 2020 Call Center software market by product market share

Some of the Call Center apps that we have been tracking include: Five9 Cloud, Genesys PureCloud Platform, 8x8 Virtual Office, Cisco Unified Contact Center Enterprise, Avaya Aura Communication Manager, LiveOps, Avaya Aura Contact Center, Puzzel Contact Centre, Avaya Call Management System, Genesys PureConnect Platform, Content Guru Storm CONTACT, 8x8 Virtual Contact Center, Ameyo Voice Logger System, Mitel MiContact Center Enterprise, Vocalcom Hermes360, Talkdesk Enterprise Contact Center Platform, Genesys PureEngage Platform, NICE Call Center Recording System, Aircall Dashboard, Atos Unify OpenScape Contact Center and many others.


Vendor Product Category Market Records
2600Hz 2600Hz Call Center CRM 3
3CLogic 3CLogic Call Center CRM 3
8x8, Inc. 8x8 ContactNow Call Center CRM 3
8x8, Inc. 8x8 eXperience Communications Call Center CRM 1
8x8, Inc. 8x8 Virtual Contact Center Call Center CRM 17
8x8, Inc. 8x8 Virtual Office Call Center CRM 47
8x8, Inc. 8x8 X Series Call Center CRM 3
ABC Solutions ABC Web2Agent Call Center CRM 1
Aheeva Aheeva Analytics Call Center, Customer Analytics CRM 0
Aheeva Aheeva Contact Center Call Center CRM 3
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