Apps Run The World

Top Call Center Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the Call Center software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Call Center software market size and forecast assumptions and perhaps the rise and fall of certain Call Center vendors.

Custom data cuts related to the Call Center software market are available:

  • Top 10 Call Center software vendors, market share and forecast 2020-2025
  • 2020 Call Center software market by revenue Type (on-prem vs cloud)
  • 2020 Call Center software market by customer size (no. of employees, revenue)
  • 2020 Call Center software market by industry (21 verticals)
  • 2020 Call Center software market by geography (city, state, country, region)
  • 2020 Call Center software market by channel (direct vs indirect)
  • 2020 Call Center software market by product market share

Some of the Call Center apps that we have been tracking include: Genesys Cloud CX, Phonon Contact Centre Automation, TQ Call Center, Five9 Cloud, 8x8 Virtual Office, Qooqie Call Tracking, Genesys PureCloud Platform, CallPage Automatic Call Distributor (ACD), Avaya Aura Communication Manager, Puzzel Contact Centre, Cisco Unified Contact Center Enterprise, Avaya Call Management System, Avaya Aura Contact Center, LiveOps, Genesys PureConnect Platform, Bmetric, Mitel MiContact Center Enterprise, Content Guru Storm CONTACT, 8x8 Virtual Contact Center, Sobot Call Centar and many others.

Vendor Product Category Market Records
2600Hz 2600Hz Call Center CRM 3
3CLogic 3CLogic Call Center CRM 3
8x8, Inc. 8x8 ContactNow Call Center CRM 4
8x8, Inc. 8x8 eXperience Communications Call Center CRM 1
8x8, Inc. 8x8 Virtual Contact Center Call Center CRM 19
8x8, Inc. 8x8 Virtual Office Call Center CRM 83
8x8, Inc. 8x8 X Series Call Center CRM 3
ABC Solutions ABC Web2Agent Call Center CRM 1
Adversus Adversus Call Center CRM 5
Aheeva Aheeva Analytics Call Center, Customer Analytics CRM 0
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