Concur
601 108th Ave Ne Ste 1000,
Bellevue, 98004, WA,
United States
Bellevue, 98004, WA,
United States
1 800-401-8412
Professional Services
Concur Technographics
Concur Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Concur and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4600 Concur employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Concur has purchased the following applications: SAP S/4 HANA for ERP Financial in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Concur is running and its propensity to invest more and deepen its relationship with SAP , Salesforce , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Concur revenues, which have grown to $1.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Concur intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Concur Tech Stack and Enterprise Applications
Concur ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017 Concur implemented SAP S/4 HANA as the centerpiece of an ERP Financial initiative to consolidate finance, billing, and revenue accounting processes. The SAP S/4 HANA deployment was positioned to unify Core Finance and Hybris Billing capabilities alongside revenue accounting and HR finance workflows across the company.
Implementation scope centered on Core Finance, Hybris Billing, Revenue Accounting, IT Cross, Infrastructure, and HR modules, configured to support end to end order to cash and revenue accounting processes common to ERP Financial systems. SAP S/4 HANA configuration included billing orchestration and revenue recognition sequencing, with package-level attention to finance master data consolidation and finance ledgers.
Integrations and operational coverage were coordinated with corporate IT programs, including a Concur WAN migration to the SAP platform and Post Merger Integration activities such as the Hipmunk acquisition integration. ServiceNow Government Risk and Compliance capabilities were implemented in parallel for vendor risk, audit, policy and compliance, and risk workflows, and the team investigated S4 HANA on Microsoft Azure as a potential hosting option. The implementation also enabled SAP to use Concur Technologies for 85,000 SAP employees as part of broader platform alignment.
Governance and rollout were driven by the Engineering Program Office, which applied security hardening and controls including Federal Information Processing Standards and Security Technical Implementation Guide requirements to align with FISMA level controls. Cross functional coordination spanned Finance, IT, HR, and Infrastructure teams to operationalize new finance, billing, and compliance workflows under the SAP S/4 HANA ERP Financial program.
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Expense Management | ERP |
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2009 | 2009 |
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Concur AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Concur implemented Salesforce Chat, formerly Salesforce Live Agent, on its website to provide customer-facing real-time messaging. The deployment addressed customer support use cases within the Chatbots and Conversational AI category and was instrumented on the public web channel to capture live inquiries and initiate agent sessions.
Configuration work emphasized chat session handling typical of Chatbots and Conversational AI implementations, including web chat button placement, real-time agent routing, transcript capture, and session handoff workflows between automated prompts and live agents. Salesforce Chat was configured to surface agent-facing context and queue-based distribution logic to support conversational routing and persistent conversation records.
Operational responsibility was aligned to customer support and service operations for chat staffing, response governance, and transcript management. Rollout activities focused on agent workflow changes, chat escalation paths, and platform administration for ongoing button placement and session logging on Concur’s website.
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Concur Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Concur deployed Adobe Connect from Adobe Systems on its public website. Adobe Connect provides Audio Video and Web Conferencing capabilities for live webcasts, product demonstrations, and customer facing meetings.
The implementation is delivered through embedded Adobe Connect meeting rooms and webinar pages within Concur website flows, leveraging Adobe Connect functional modules such as persistent virtual meeting rooms, content sharing, attendee management, and session recording and playback. Operational scope emphasizes external facing business functions including marketing led webinars, customer training, and sales demonstrations, and is managed through website content and event orchestration processes with configuration focused on session templates, attendee permissions, and archival of recordings.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Concur Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Concur CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2016 | 2016 |
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Concur ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Concur PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Concur IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2003 | 2003 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Concur CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Concur
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Director Global Travel | Director | Operations | |
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SVP, Travel Product | VP | Operations | |
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VP Finance & Accounting | VP | Finance | |
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Director, Financial Analysis | Director | Finance | |
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Senior Director, CRE, Facilities Management, Procurement and Corporate Travel | Director | Procurement | |
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Senior Travel Success Manager | Manager | Operations | |
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Vice President of Information Technology | VP | IT | |
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Chief Financial Officer, SAP Business Network Group | CXO | IT | |
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Travel Account Manager | Manager | Sales | |
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Executive Vice President of Platform & Data Services | VP | IT | |
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Senior VP and GM, Global Products | VP | Operations | |
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Apps Being Evaluated by Concur Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Concur IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Concur digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Concur Technographics
Concur is a Professional Services organization based in United States,
with around 4600 employees and annual revenues of $1.70 billion.
Concur operates a diverse technology stack with applications such as
SAP S/4 HANA, Salesforce Chat (formerly Salesforce Live Agent) and Adobe Connect,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Concur has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Salesforce and Adobe Systems.
Concur recently adopted applications including
Okta Identity Cloud in 2021, Acquia Cloud in 2020 and Adobe Analytics Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Concur’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Concur’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Concur technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.