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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Connecticut Eye Consultants Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
NextGen Healthcare Legacy NextGen EHR Electronic Health Record ERP Services and Operations n/a 2015 2016
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Avaya Legacy Avaya Call Reporting (ACR) Call Tracking and Recording CRM Allied Communications 2021 2021
In 2021 Connecticut Eye Consultants implemented Avaya Call Reporting (ACR) as a Call Tracking and Recording solution across its clinic network. Allied Communications deployed Avaya IP Office together with Avaya Call Reporting (ACR) to establish centralized call reporting, call recording and analytics for patient-facing telephone workflows. The implementation focused on functional modules for call reporting, call recording and analytics, with ACR configured to capture call volume, call duration and agent activity to inform staffing and scheduling decisions. Avaya Call Reporting (ACR) was used to generate operational reports and recorded call evidence to support front-desk and contact-center processes typical of a healthcare CRM and contact-center implementation. Architecturally the solution was implemented on the Avaya IP Office telephony platform with ACR providing the reporting layer, deployed across multiple clinic locations in the United States. Operational coverage included scheduling and patient call handling teams, with data flows routed from site telephony into ACR for centralized visibility into peak patient call volumes and contact-center performance. Allied Communications led the rollout and configuration, aligning reporting outputs to staffing workflows so staffing could be matched to peak patient call volumes. The case study indicates Avaya Call Reporting (ACR) provided reporting and recording to improve staffing alignment and patient experience without specifying quantitative outcomes.
Digital Advertising Platform CRM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2017 2017
Cloud Storage IaaS 2022 2022
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Connecticut Eye Consultants
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Connecticut Eye Consultants Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Connecticut Eye Consultants Technographics

Connecticut Eye Consultants is a Healthcare organization based in United States, with around 50 employees and annual revenues of $5.0 million.

Connecticut Eye Consultants operates a diverse technology stack with applications such as NextGen EHR, Microsoft 365 and Avaya Call Reporting (ACR), covering areas like Electronic Health Record, Collaboration and Call Tracking and Recording.

Connecticut Eye Consultants has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as NextGen Healthcare, Microsoft and Avaya.

Connecticut Eye Consultants recently adopted applications including Amazon S3 in 2022, Avaya Call Reporting (ACR) in 2021 and Microsoft 365 in 2020, highlighting its ongoing modernization strategy.

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Our research team continuously updates Connecticut Eye Consultants’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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