Allied Communications
708 Werne Dr,
Lexington, 40504-1009, KY,
United States
Lexington, 40504-1009, KY,
United States
1 859-255-3058
Construction and Real Estate
Allied Communications
List of Software Implementations where Allied Communications is Reseller or System Integrator
Allied Communications, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Allied Communications collaboration with software players such as Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
List of Software Implementations where Allied Communications is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Connecticut Eye Consultants | Healthcare | 50 | $5M | United States | Avaya | Avaya Call Reporting (ACR) | Call Tracking and Recording | 2021 |
In 2021 Connecticut Eye Consultants implemented Avaya Call Reporting (ACR) as a Call Tracking and Recording solution across its clinic network. Allied Communications deployed Avaya IP Office together with Avaya Call Reporting (ACR) to establish centralized call reporting, call recording and analytics for patient-facing telephone workflows.
The implementation focused on functional modules for call reporting, call recording and analytics, with ACR configured to capture call volume, call duration and agent activity to inform staffing and scheduling decisions. Avaya Call Reporting (ACR) was used to generate operational reports and recorded call evidence to support front-desk and contact-center processes typical of a healthcare CRM and contact-center implementation.
Architecturally the solution was implemented on the Avaya IP Office telephony platform with ACR providing the reporting layer, deployed across multiple clinic locations in the United States. Operational coverage included scheduling and patient call handling teams, with data flows routed from site telephony into ACR for centralized visibility into peak patient call volumes and contact-center performance.
Allied Communications led the rollout and configuration, aligning reporting outputs to staffing workflows so staffing could be matched to peak patient call volumes. The case study indicates Avaya Call Reporting (ACR) provided reporting and recording to improve staffing alignment and patient experience without specifying quantitative outcomes.
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IT Decision Makers and Key Stakeholders at Allied Communications
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Buyer Intent: Companies Evaluating Allied Communications Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Allied Communications software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Allied Communications System Integrator / VAR Profile
Allied Communications is a system integrator and technology consulting firm headquartered in Lexington, United States, with approximately 12 employees and annual revenues of $2M.
Allied Communications implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Allied Communications software implementations across industries and regions, including: Connecticut Eye Consultants where Allied Communications implemented Avaya Call Reporting (ACR).
Allied Communications has a strategic VAR/SI partnership with Avaya, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Allied Communications partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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