Connections Education
10960 Grantchester Way,
Columbia, 21044, MD,
United States
Columbia, 21044, MD,
United States
1 443-529-1000
Education
Connections Education Technographics
Connections Education Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Connections Education and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Connections Education employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Connections Education has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021, Microsoft Power BI for Analytics and BI in 2016, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Connections Education is running and its propensity to invest more and deepen its relationship with Salesforce , Microsoft , DotNetNuke or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Connections Education revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Connections Education intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Connections Education Tech Stack and Enterprise Applications
Connections Education AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Connections Education implemented Salesforce Chat (formerly Salesforce Live Agent) on its website. The deployment is classified in the Chatbots and Conversational AI category and delivers real-time web chat as a primary student and parent engagement channel.
Salesforce Chat (formerly Salesforce Live Agent) was configured as a site-embedded chat widget with queue-based routing, canned responses, session handoff to live agents, and capture of chat transcripts attached to CRM records. Functional capabilities implemented include automated routing logic, persistent session transcripts for follow-up, and conversational handoff to human operators to support complex inquiries.
Operational coverage centers on student support and enrollment functions, with the chat channel integrated into existing student-facing service workflows. Agent handling is performed through a centralized agent interface for chat processing, and transcripts are used to create follow-up work items and support case management within the Salesforce environment.
Governance and rollout emphasized configuration of routing rules, transcript retention policies, and operator training to standardize response templates and escalation paths. The implementation positions Connections Education to manage high-volume, real-time inquiries on connectionsacademy.com while preserving conversational context in CRM records.
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Connections Education Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016, Connections Education implemented Microsoft Power BI to centralize reporting and analytics across student performance, attendance, and operational workflows within its education operations, using the Analytics and BI application category as the foundation for interactive dashboards and reports. The rollout was architected to include row level security and a prototype integration into the company software platform to control access and segment data by school and role.
The implementation included a prototyped SSAS 2016 tabular cube to serve as a managed Power BI data source for easier maintenance and scalability, development of SSRS reports, Power BI visuals, and SSIS packages to satisfy business reporting needs. Automation was applied to operational workflows, notably automating daily call center work assignments which saved the call center 100 staff-hours per week, and replacing multiple spreadsheet processes with interactive dashboards and reports.
Integrations extended to the Connexus Education Management System, which was integrated with the Arizona state Student Information System using SSIS and API calls to synchronize student and attendance data for reporting and compliance. The Power BI deployment supported use cases across school leadership, operations, and the call center, and was used to create complex attendance reports that enabled a school to open on time and remain in compliance after a last minute state attendance law change.
Governance and capability-building accompanied the technical work, with mentoring and group and individual training delivered for SQL, SSIS, SSRS, and C#, and centralized ownership of the highest priority reporting projects. Microsoft Power BI was positioned as the primary Analytics and BI tool, and the program earned a quarterly recognition award for its work visualizing student performance over time.
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Connections Education Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Connections Education implemented Microsoft 365 as its primary Collaboration platform for US operations, surfacing Microsoft 365 artifacts on the public website to signal a cloud-hosted SaaS collaboration posture. The deployment aligns the company with a centralized collaboration stack intended to support educator and administrative productivity across the organization.
The Microsoft 365 rollout is presented as a tenant-based cloud architecture delivering core Collaboration capabilities, including enterprise email, document libraries, team chat and meetings, personal cloud storage, and Office productivity apps. Configuration and automation focus on tenant configuration, content collaboration workflows, and identity and access management consistent with cloud Microsoft 365 deployments.
Operational coverage centers on administrative and academic business functions for email, document collaboration, and synchronous communication, with governance implemented through tenant-level administration, access control policies, and information protection practices typical for Microsoft 365. The implementation signal prioritizes centralized content publishing and staff collaboration, visible through the organization’s public website presence of Microsoft 365 services.
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Connections Education Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2021 | 2021 |
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Connections Education CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Connections Education IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Connections Education
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Manager of Customer Experience and Analytics | Manager | Customer Service | |
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Assistant Director, Financial Planning & Analysis | Director | Finance | |
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Senior Director Application Management | Director | IT | |
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Apps Being Evaluated by Connections Education Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Connections Education IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Connections Education digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Connections Education Technographics
Connections Education is a Education organization based in United States,
with around 1000 employees and annual revenues of $250.0 million.
Connections Education operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Microsoft Power BI and Microsoft 365,
covering areas like Chatbots and Conversational AI, Analytics and BI and Collaboration.
Connections Education has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce and Microsoft.
Connections Education recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2021, Microsoft 365 in 2021 and DNN Evoq Content in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Connections Education’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Connections Education’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Connections Education technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.