Consolidated Bank Ghana
1st Floor, Manet Tower 3 Airport City,
Accra, 233,
Ghana
Accra, 233,
Ghana
233 30 221 6000
Banking and Financial Services
Consolidated Bank Ghana Technographics
Consolidated Bank Ghana Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Consolidated Bank Ghana and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2300 Consolidated Bank Ghana employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Consolidated Bank Ghana has purchased the following applications: Oracle Flexcube for Core Banking in 2015, Ruby Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Consolidated Bank Ghana is running and its propensity to invest more and deepen its relationship with Oracle , Ruby , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Consolidated Bank Ghana revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Consolidated Bank Ghana intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Consolidated Bank Ghana Tech Stack and Enterprise Applications
Consolidated Bank Ghana ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Flexcube | Core Banking | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Consolidated Bank Ghana implemented Oracle Flexcube in its Core Banking environment. The engagement concentrated on operating Oracle FLEXCUBE Universal and Internet Banking application stacks under an applications management role based in Accra, Ghana.
The operational scope included run and maintain responsibilities for the Oracle FLEXCUBE Universal and Internet Banking application, staffed by a two person team managing day to day operations. The team implemented Gateway Web Service integrations with internal applications and developed and supported mobile applications to enable mobile teller deposit and withdrawal workflows, aligned with core transaction processing.
Integrations followed gateway web service patterns to connect FLEXCUBE application services to internal systems, supporting teller channel and internet banking transaction flows and enabling the mobile teller apps to interface with core banking services. Operational coverage extended through April 2015 to December 2017, with coordination of project planning and business requirement analysis with project managers.
Governance and control work included implementing IT control policies and strategies across planning, design, development and testing phases, and maintaining application support processes. Reported outcomes included a 40% increase in profit linked to the mobile teller applications and a 60% customer retention figure noted during the engagement.
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Consolidated Bank Ghana AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Consolidated Bank Ghana deployed Ruby Live Chat on its public website to provide real-time web-based customer engagement. Consolidated Bank Ghana uses Ruby Live Chat as a Chatbots and Conversational AI application to support inbound customer inquiries and digital channel interactions for retail banking customers.
The implementation centers on an embedded Ruby Live Chat web widget and conversational session management, configured to enable automated conversational responses and handoff to live agents when required. Functional capabilities implemented include real-time messaging, agent escalation workflows, and transcript capture for support workflows, with operational ownership aligned to customer service and digital channels teams consistent with Chatbots and Conversational AI deployments.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Consolidated Bank Ghana Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Consolidated Bank Ghana deployed Microsoft 365 as its Collaboration platform. The bank, a Ghana-based financial institution with approximately 2,300 employees, surfaces Microsoft 365 usage on its public website which indicates organization-wide adoption for both internal collaboration and external facing services.
The Microsoft 365 deployment is used to deliver standard Collaboration capabilities including corporate email, document management, team chat and meeting functionality, and cloud file storage. Typical functional modules implied by a Microsoft 365 rollout are mailbox and calendaring services, SharePoint based content repositories and intranet workflows, Microsoft Teams for synchronous collaboration, and OneDrive for personal file sync and sharing.
Operational coverage appears enterprise wide across business functions such as retail banking, operations, finance, and corporate communications, with Microsoft 365 services exposed in the bank's web footprint. Implementation architecture aligns with an enterprise tenant model, providing centralized account and access controls, single sign-on and mobile client access consistent with a bank-scale Collaboration deployment.
Governance is expected to center on tenant administration, role based access controls, and information governance features native to Microsoft 365 including retention and eDiscovery capabilities to support compliance requirements. The deployment positions Microsoft 365 as the primary Collaboration layer for Consolidated Bank Ghana, consolidating communication, document lifecycle management, and team collaboration under a single cloud platform.
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Consolidated Bank Ghana CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Consolidated Bank Ghana TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2022 | 2022 |
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Consolidated Bank Ghana IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Consolidated Bank Ghana CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Consolidated Bank Ghana
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Consolidated Bank Ghana Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Consolidated Bank Ghana IT executives and key decision makers. This section highlights Consolidated Bank Ghana's latest recorded technology evaluations, including Oracle Flexcube for Core Banking on 2026-01-27 and Temenos T24 for Core Banking on 2025-03-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Consolidated Bank Ghana digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-27 | Consolidated Bank Ghana | Evaluated | Oracle | Oracle Flexcube | Core Banking | ERP Services and Operations |
| 2025-03-05 | Consolidated Bank Ghana | Evaluated | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Consolidated Bank Ghana Technographics
Consolidated Bank Ghana is a Banking and Financial Services organization based in Ghana,
with around 2300 employees and annual revenues of $250.0 million.
Consolidated Bank Ghana operates a diverse technology stack with applications such as
Oracle Flexcube, Ruby Live Chat and Microsoft 365,
covering areas like Core Banking, Chatbots and Conversational AI and Collaboration.
Consolidated Bank Ghana has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Ruby and Microsoft.
Consolidated Bank Ghana recently adopted applications including
Napier Continuum in 2022, Lumen Black Lotus Labs in 2021 and ConvertFlow in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Consolidated Bank Ghana’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Consolidated Bank Ghana’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Consolidated Bank Ghana technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.