Constant Contact
890 Winter Street, Suite 300,
Waltham, 2451, MA,
United States
Waltham, 2451, MA,
United States
1 781-472-8100
Professional Services
Constant Contact Technographics
Constant Contact Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Constant Contact and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 Constant Contact employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Constant Contact has purchased the following applications: Coupa Invoice for AP Automation in 2019, Phenom Talent CRM for Candidate Relationship Management in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Constant Contact is running and its propensity to invest more and deepen its relationship with Coupa Software , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Constant Contact revenues, which have grown to $660.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Constant Contact intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Constant Contact Tech Stack and Enterprise Applications
Constant Contact ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP | n/a | 2019 | 2019 |
In 2019, Constant Contact implemented Coupa Invoice to support AP Automation for its Accounts Payable function. The deployment focused on the companys AP organization and included day to day use by an Accounts Payable supervisor based in Waltham, MA, overseeing a team of two to three AP staff who reviewed invoice data for accuracy, coding and proper authorizations and approvals. The implementation context reflects centralized invoice processing and month end reporting responsibilities such as identification of unrecorded liabilities and accrual preparation. Coupa Invoice is explicitly used for invoice intake and processing within Constant Contacts AP function.
Configuration and workflow workstreams emphasized invoice capture, coding and multi level approval workflows consistent with AP Automation capabilities, plus exception handling and matching to support routine reconciliations. The Accounts Payable team administered month end activities inside the Coupa Invoice environment, generating reports that fed accrual calculations and supporting the preparation of adjusting journal entries. Process controls included supervisory review of coding and authorization status prior to payment routing to ensure compliance with established AP policies.
Integrations were operational and explicit, with reconciliation of entries between NetSuite and Coupa and the preparation and entry of adjusting journal entries into Great Plains as part of month end close activities. Expense reporting continued to be administered in Concur while Coupa Invoice handled supplier invoicing workflows, indicating a multi system finance ecosystem spanning invoice automation, expense management and general ledger posting. These integrations connected transaction level data to downstream financial systems for accounting and close activities.
Governance centered on AP review and approval workflows, supervisory oversight of coding and authorizations, and reconciliation routines between Coupa Invoice and upstream and downstream finance systems. Operational ownership rested with the Accounts Payable organization, and month end reconciliation and adjusting entry procedures were formalized as part of the Coupa Invoice operating model. The narrative captures Constant Contacts use of Coupa Invoice within the AP Automation category to structure invoice processing, approvals and accounting reconciliation across NetSuite, Great Plains and Concur.
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ERP Financial | ERP |
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2019 | 2020 |
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Expense Management | ERP |
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2014 | 2014 |
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Payment Processing | ERP |
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2020 | 2020 |
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Constant Contact HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2018 | 2018 |
In 2018, Constant Contact implemented Phenom Talent CRM as its Candidate Relationship Management solution. The deployment uses Phenom People on the Constant Contact global careers site at careers.constantcontact.com/global/en, embedding the vendor application into the public recruiting experience to capture and engage candidates directly from the career portal.
Phenom Talent CRM was configured to deliver standard Candidate Relationship Management capabilities, including candidate profile unification, talent pooling and segmented nurturing, career site orchestration, and automated engagement workflows. The implementation emphasizes CRM-driven candidate marketing and profile-driven personalization to surface relevant talent and messaging on the careers site.
Operational ownership sits with talent acquisition and employer branding functions, centralizing candidate records and standardizing recruiter engagement workflows and outreach sequences. Governance covers candidate data hygiene, consent controls and campaign content approval, aligning web-embedded CRM activities with recruiting processes and recruiter workflow orchestration.
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Constant Contact AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Constant Contact implemented Salesforce Chat (formerly Salesforce Live Agent) on its website, deploying conversational tooling classified under Chatbots and Conversational AI to handle inbound web conversations. The implementation focused on embedding Salesforce Chat into public site touchpoints to provide synchronous customer messaging and prospect engagement without altering named backend systems.
Configuration centered on standard Salesforce Chat capabilities, including agent routing rules, queue management, chat transcripts and session persistence, canned response libraries, and proactive chat triggers. Salesforce Chat was configured to present contextual chat invitations and to capture structured interaction data and transcripts for downstream processing, while agent-facing consoles were tuned for rapid response workflows.
Operational ownership was aligned to customer support and customer success workflows, with governance put in place for chat script versioning, escalation procedures and conversational quality control. Training and workflow updates were applied to support teams to standardize handling patterns and transcript capture, and Salesforce Chat was maintained as the primary web conversational channel under the Chatbots and Conversational AI category for Constant Contact.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Constant Contact Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Constant Contact Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Constant Contact Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Constant Contact CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Constant Contact ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Constant Contact PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Constant Contact IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Constant Contact CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Constant Contact
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Sales & Marketing Analytics & Operations | Director | Marketing | |
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Senior Director, Head Of Analytics | Director | IT | |
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Manager, Digital Analytics | Manager | IT | |
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Controller | Director | Finance | |
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Vice President, Finance | VP | Finance | |
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Director Global Payments | Director | Finance | |
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Senior Manager, Strategic Finance | Manager | Finance | |
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Director, Customer Retention & Billing | Director | Customer Service | |
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Accounting Manager | Manager | Finance | |
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Senior Manager, IT Services | Manager | IT | |
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Senior Manager of Operations | Manager | Operations | |
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Senior Director, Enterprise Applications | Director | IT | |
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Director, Human Resources Business Partner | Director | HR | |
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Apps Being Evaluated by Constant Contact Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Constant Contact IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Constant Contact digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Constant Contact Technographics
Constant Contact is a Professional Services organization based in United States,
with around 1400 employees and annual revenues of $660.0 million.
Constant Contact operates a diverse technology stack with applications such as
Coupa Invoice, Phenom Talent CRM and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like AP Automation, Candidate Relationship Management and Chatbots and Conversational AI.
Constant Contact has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, Phenom and Salesforce.
Constant Contact recently adopted applications including
Airtable in 2022, Akeyless Security in 2022 and Salesforce Chat (formerly Salesforce Live Agent) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Constant Contact’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Constant Contact’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Constant Contact technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.