Consumers Energy
One Energy Plaza,
Jackson, 49201, MI,
United States
Jackson, 49201, MI,
United States
1 414-367-5600
Utilities
Consumers Energy Technographics
Consumers Energy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Consumers Energy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8879 Consumers Energy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Consumers Energy has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, SAP SuccessFactors Compensation for Compensation Management in 2015, Hitachi Ventyx FocalPoint Suite for Asset Performance Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Consumers Energy is running and its propensity to invest more and deepen its relationship with SAP , ThinkWise , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Consumers Energy revenues, which have grown to $8.33 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Consumers Energy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Consumers Energy Tech Stack and Enterprise Applications
Consumers Energy ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Consumers Energy implemented SAP S/4 HANA as its core ERP Financial platform while migrating from SAP ERP ECC 6.0. The S/4 HANA deployment was driven by a need to standardize regulatory accounting and FERC reporting models across the utility organization.
The implementation addressed multiple configuration approaches for FERC reporting, including running the delivered FERC module and its derivation model as provided in SAP S/4 HANA, optimizing the delivered FERC module to mitigate its inherent limitations, and alternatively avoiding the FERC module by establishing a line item model through configuration alone. The project also evaluated optimizing a line item model for greater data granularity, adjustment flexibility, and explicit support for rate case processes, with ledger configuration and derivation mappings central to each approach.
Operationally the program connected SAP S/4 HANA financials with Controlling datasets, emphasizing CO data readiness because detailed cost object and controlling postings are critical to regulatory accounting and statutory FERC outputs. Core business functions impacted include regulatory reporting, general ledger and subledger accounting, cost accounting, and rate case preparation, with system configuration choices determining downstream reporting fidelity and adjustment workflows.
Governance and rollout planning focused on decision points between derivation models and line item architectures, data preparation in CO and FI prior to go live, and defining regulatory reporting workflows and adjustment approval gates. Consumers Energy structured the transition to preserve auditability of regulatory accounts while aligning chart of accounts and cost flow design to S/4 HANA financial posting logic.
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ERP Financial | ERP |
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2012 | 2013 |
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Expense Management | ERP |
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2011 | 2011 |
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Consumers Energy HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | n/a | 2015 | 2015 |
In 2015, Consumers Energy implemented SAP SuccessFactors Compensation in a deployment aligned to its Compensation Management strategy. The SAP SuccessFactors Compensation implementation was executed as part of a broader SAP SuccessFactors Talent Management suite rollout that included Platform & Integrations, Recruiting, On/Off boarding, Goals & Performance, Career Development, Learning Management, and Report Center, providing a unified cloud talent platform for HR operations.
Configuration focused on transforming compensation processes, job descriptions, salary structures and overall delivery strategy, with explicit ownership from the HR Technology function. The implementation included compensation planning and pay structure management capabilities consistent with Compensation Management best practices, and system controls and standardization were established to support recurring planning cycles and auditability.
Integrations were coordinated through the Platform & Integrations module and extended into the company intranet and portal platforms, including ServiceNowHR, to deliver an end to end digital HR experience. Operational coverage spanned HR Centers of Excellence such as Talent Management, Compensation, Learning and Development, Talent Acquisition, Workforce Planning and Analytics, Employee Services, and Labor Employee Relations, embedding the application into core HR and talent workflows.
Governance and change management accompanied the rollout, with defined roles and responsibilities between HR and IT, quarterly SuccessFactors enhancement release management, a Super User group to drive adoption, and standardized project and program management artifacts. These HR technology efforts sat within a funded program that included a $9.7 million investment in technology projects and recorded explicit financial outcomes from broader HR technology initiatives, including $2.8 million of waste elimination, approximately $950,000 of cost avoidance in 2019, and $552,000 of cost avoidance in 2018.
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Core HR | HCM |
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2011 | 2011 |
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Employee Experience | HCM |
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2022 | 2022 |
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HR Service Delivery | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2015 | 2015 |
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Offboarding | HCM |
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2015 | 2015 |
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Onboarding | HCM |
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2015 | 2015 |
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Performance and Goal Management | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Consumers Energy ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi Vantara | Legacy | Hitachi Ventyx FocalPoint Suite | Asset Performance Management | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016, Consumers Energy implemented Hitachi Ventyx FocalPoint Suite as part of a Field Service Solution Project to strengthen Asset Performance Management capabilities. The effort centered on supporting field service, GIS-driven navigation, and maintenance operations across the utility’s field operations and asset management teams.
Workstream activities included an ABB Service Suite upgrade and enhancements, and the design and delivery of a MIMS GIS mapping solution with integration to ESRI Runtime Content. A custom navigation solution based on ESRI Runtime Content was developed to provide map rendering and route guidance tied to asset locations, while Hitachi Ventyx FocalPoint Suite was configured to support asset performance workflows and field work orchestration.
Integrations and operational coverage were explicit focal points, with MIMS and navigation solution integration design to ESRI Runtime Content and coordinated functional work for ABB Service Suite components. The deployment scope emphasized field service, GIS, and navigation interdependencies, aligning mapping content with work assignment and field mobility use cases.
Governance and rollout activities were led through formal testing and quality assurance, with a named role serving as MIMS and navigation solution test lead to validate GIS mapping, navigation behavior, and system interactions. The program documented upgrade and enhancement pathways for ABB Service Suite and staged testing to coordinate cutover across field operations and GIS teams.
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Business Process Management | ERP Services and Operations |
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2020 | 2020 |
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Enterprise Asset Management | ERP Services and Operations |
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2018 | 2018 |
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Field Service Management | ERP Services and Operations |
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2014 | 2014 |
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Field Service Management | ERP Services and Operations |
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2018 | 2018 |
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Utilities ERP | ERP Services and Operations |
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2014 | 2014 |
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Consumers Energy Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2014 | 2014 |
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Consumers Energy Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2015 | 2015 |
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Consumers Energy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Consumers Energy EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2013 | 2014 |
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Consumers Energy ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Consumers Energy PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2020 | 2020 |
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Geology and Seismic Data Processing | PLM and Engineering |
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2014 | 2016 |
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Consumers Energy PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Consumers Energy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Database Management | IaaS |
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2019 | 2019 |
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Consumers Energy CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Consumers Energy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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VP, Controller & CAO | CXO | Finance | |
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Executive Vice President and CFO | CXO | Finance | |
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Corporate Travel Manager | Manager | Finance | |
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Senior Vice President of Customer Experience & CIO | VP | Customer Service | |
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Accounts Payable & Payroll Manager | Manager | Finance | |
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Director of Property Accounting | Director | Operations | |
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Cash Management Director | Director | Finance | |
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Executive Director IT Business Technology - Corporate and Shared Services | Director | IT | |
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Executive Director of Financial Forecast & Planning | Director | Finance | |
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Director of Accounting Process and Control | Director | Finance | |
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Chief Financial Officer & Executive Vice President | CXO | Finance | |
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Director, Business Support HR and Shared Services | Director | HR | |
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Director of Payroll and Accounts Payable | Director | Finance | |
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Director of Workforce Technology and Analytics | Director | HR | |
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Executive Director - Total Rewards | Director | HR | |
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Executive Director of IT | Director | IT | |
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Analytics and Reporting Manager | Manager | IT | |
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Data & Analytic Services Manager | Manager | IT | |
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Vice President of People & Culture Operations | VP | HR | |
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Senior Vice President of People & Culture | VP | HR | |
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Executive Director, Human Resources | Director | HR | |
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Director of Human Resources | Director | HR | |
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HR Director- Operations | Director | HR | |
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Chief Accounting Officer and Vice President, Controller | CXO | Finance | |
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Director, Finance | Director | Finance | |
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Executive Director of Gas Asset Management | Director | Investment | |
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Manager Asset Strategy | Manager | Investment | |
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Director of Electric Asset Strategy | Director | Investment | |
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Asset Manager | Manager | Operations | |
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Operations & Maintenance Manager | Manager | Finance | |
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Senior Vice President of Operations | VP | Operations | |
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Sustainability Director | Director | Operations | |
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Operations & Maintenance Manager | Manager | Finance | |
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Vice President Electric Operations | VP | Operations | |
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IT - Operations Field Mobility Lead | Manager | Finance | |
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Director Of Facilities | Director | Operations | |
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SAP Work Management and Field Service IT Manager | Manager | IT | |
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Vice President Operations Performance | VP | Operations | |
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Director of Billing & Customer Service | Director | Customer Service | |
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Vice President of Gas Operations | VP | Operations | |
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Executive Director, Gas Service & Meter Reading | Director | Finance | |
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Director IT for Compliance & Operations Support and Field Tools | Director | IT | |
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Manager, Gas Construction | Manager | Operations | |
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Executive Director Fleet and Facilities | Director | Operations | |
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Director Of Facilities | Director | Operations | |
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Apps Being Evaluated by Consumers Energy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Consumers Energy IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Consumers Energy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Consumers Energy Technographics
Consumers Energy is a Utilities organization based in United States,
with around 8879 employees and annual revenues of $8.33 billion.
Consumers Energy operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Compensation and Hitachi Ventyx FocalPoint Suite,
covering areas like ERP Financial, Compensation Management and Asset Performance Management.
Consumers Energy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Hitachi Vantara.
Consumers Energy recently adopted applications including
ThinkWise 360˚ Surveys in 2022, Microsoft Dynamics 365 Marketing in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Consumers Energy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Consumers Energy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Consumers Energy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.