Surrey, V3S 3V7, BC,
Canada
ContactLensesCanada.com Technographics
ContactLensesCanada.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ContactLensesCanada.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 ContactLensesCanada.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ContactLensesCanada.com has purchased the following applications: LiveHelpNow Live Chat for Chatbots and Conversational AI in 2012, Adobe Commerce (ex Magento) for eCommerce in 2020, Oracle NetSuite CRM for CRM in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ContactLensesCanada.com is running and its propensity to invest more and deepen its relationship with LiveHelpNow , Adobe Systems , Shopper Approved or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ContactLensesCanada.com revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ContactLensesCanada.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ContactLensesCanada.com Tech Stack and Enterprise Applications
ContactLensesCanada.com AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, ContactLensesCanada.com implemented LiveHelpNow Live Chat on its public website. The deployment uses the LiveHelpNow Live Chat application, classified in the Chatbots and Conversational AI category, delivered as an embedded web chat widget to enable real-time customer engagement and support on site pages, consistent with a small business cloud SaaS model.
Configuration centered on standard Chatbots and Conversational AI capabilities, including real-time messaging, canned responses, visitor session routing to on-site staff, and chat transcript capture for continuity of support. Operational scope is website-focused and impacts online customer support and sales inquiry handling, with governance and configuration maintained by the companys internal support personnel through the vendors web console.
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ContactLensesCanada.com eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2020 | 2020 |
In 2020 ContactLensesCanada.com implemented Adobe Commerce (ex Magento) on its website. The deployment established Adobe Commerce (ex Magento) as the site's core eCommerce platform, providing storefront presentation, product catalog management, shopping cart and checkout, order management, customer account management, and content management functions. Configuration emphasized catalog and SKU management within the Adobe Commerce admin console to support online merchandising and transactional workflows.
The implementation centralized online sales operations for the small Canadian optics retailer, aligning web merchandising, pricing updates, and order processing with customer service workflows and marketing activities. Governance responsibilities are organized around catalog publishing, promotions configuration, and order fulfillment procedures to maintain storefront accuracy and transactional integrity. Operational coverage is focused on the website-driven eCommerce function, with administrative control exercised through the Adobe Commerce admin console.
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Product Review Management | eCommerce |
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2015 | 2015 |
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Shipping Management | eCommerce |
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2015 | 2015 |
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ContactLensesCanada.com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2011 | 2011 |
In 2011, ContactLensesCanada.com implemented Oracle NetSuite CRM to establish a centralized customer record and activity management layer for its small team. The deployment used Oracle NetSuite CRM as a cloud hosted SaaS solution, aligning with a lightweight, single-tenant administration model suitable for a 10 person organization and consolidating contact, lead and opportunity data in a single application.
Configuration focused on core CRM capabilities, including contact and account management, opportunity and pipeline tracking, lead capture and activity logging, case tracking for customer service, and out of the box reporting and dashboards. The Oracle NetSuite CRM instance was configured with role based access and basic workflow automation to standardize sales follow up and service response processes, and email templates and activity histories were emphasized to maintain consistent customer interactions.
Operational coverage extended across the companys sales and customer service functions, with the small staff using Oracle NetSuite CRM as the primary interface for customer interactions and record keeping. Governance centered on a lightweight internal admin model and standardized data entry practices to maintain contact hygiene and consistent opportunity stages, enabling predictable operational workflows for a compact Canadian professional services business.
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Customer Loyalty | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2013 | 2013 |
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ContactLensesCanada.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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ContactLensesCanada.com CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at ContactLensesCanada.com
Apps Being Evaluated by ContactLensesCanada.com Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||