Convoy
1301 2nd Ave, Ste 1300,
Seattle, 98101, WA,
United States
Seattle, 98101, WA,
United States
1 425-214-1769
Transportation
Convoy Technographics
Convoy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Convoy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Convoy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Convoy has purchased the following applications: Stripe Payments for Payment Processing in 2015, Lever by Employ for Applicant Tracking System in 2017, Zoominfo Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Convoy is running and its propensity to invest more and deepen its relationship with Stripe , Employ , Zoominfo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Convoy revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Convoy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Convoy Tech Stack and Enterprise Applications
Convoy ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2015 | 2015 |
In 2015, Convoy implemented Stripe Payments. Convoy uses Stripe Payments on its website to process online card transactions, leveraging Payment Processing capabilities such as hosted checkout components, client side tokenization, server side transaction APIs, and webhook event handling. Stripe Payments is configured to capture payments initiated from Convoy's web checkout, supporting payment acceptance and settlement workflows tied to Convoy's customer billing and checkout flows. The implementation positions Stripe Payments as the primary Payment Processing application for Convoy's online payment function.
The deployment is centered on a web integration, with embedded client side checkout elements calling Stripe Payments server APIs and webhook notifications driving transaction status updates. Operational scope is focused on Convoy's public web properties, with payments and finance teams accountable for transaction management, reconciliation, and dispute handling. Governance emphasizes payment workflow configuration, transaction monitoring, and operational controls for the website payment channel.
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Convoy HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, Convoy implemented Lever by Employ as its Applicant Tracking System. Lever by Employ is embedded on Convoy's public careers pages, capturing applicants directly from the company website and routing candidate records into the ATS.
The implementation centers on core Applicant Tracking System capabilities, including requisition management, candidate capture and pipeline management, interview scheduling and feedback collection, and offer workflow tracking. Configuration work focused on mapping job postings on the careers site to Lever job requisitions and defining structured stages for screening, interviewing, and offer approval to standardize hiring workflows across recruiting teams.
Operationally the Lever by Employ deployment serves Convoy's recruiting and talent acquisition function as the central source of truth for active candidates, application status, and interview feedback. The system is used to enforce role based access and approval steps, and to maintain candidate records and structured notes captured from the website intake process.
Governance activities emphasized standardized hiring processes and workflow ownership, with configuration of staged pipelines and permission controls to support consistent decision making. Documentation and process alignment were implemented to ensure the Applicant Tracking System governed candidate flow from website application to offer, supporting hiring managers and recruiting operations without introducing additional named integrations.
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Convoy AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Convoy deployed Zoominfo Chat on its public website as a customer engagement layer, using Zoominfo Chat within the Chatbots and Conversational AI category to support web‑based lead qualification and conversational interactions. The implementation targets web visitors and prospective shippers and carriers visiting Convoy.com, aligning the application with sales, marketing, and customer support business functions.
The deployment implemented a client side chat widget and conversational workflow set, configured for intent detection, guided qualification flows, canned response libraries, and human agent handoff. Zoominfo Chat was configured to capture contact and context at the point of engagement, and to surface scripted qualification prompts that map to Convoy’s web engagement and lead routing processes.
Operational coverage is focused on Convoy’s website audience in the United States and is embedded into existing web engagement governance, with changes to operator workflow and escalation rules to support live agent takeover. Governance work included updating web chat routing rules, operator playbooks, and training for sales and support staff to operate alongside the conversational automation.
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Convoy Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Convoy Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Convoy Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2021 | 2021 |
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Contract Lifecycle Management | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Convoy eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2021 | 2021 |
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Convoy SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
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2019 | 2019 |
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Convoy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2021 | 2021 |
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Convoy ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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Convoy PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Convoy PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Convoy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Convoy CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Convoy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Founder and CXO | CXO | Customer Service | |
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President, COO and Acting CFO | CXO | Finance | |
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Customer Success Manager | Manager | Customer Service | |
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General Counsel | CXO | Finance | |
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Senior Director, Risk Management and Carrier Performance | Director | Risk | |
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Program Manager - Risk, Compliance and Carrier Performance | Manager | Finance | |
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VP of People | VP | HR | |
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Vice President Customer Experience | VP | Customer Service | |
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Director of Customer Experience | Director | Customer Service | |
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Senior Customer Success Manager | Manager | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Apps Being Evaluated by Convoy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Convoy IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Convoy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Convoy Technographics
Convoy is a Transportation organization based in United States,
with around 1500 employees and annual revenues of $750.0 million.
Convoy operates a diverse technology stack with applications such as
Stripe Payments, Lever by Employ and Zoominfo Chat,
covering areas like Payment Processing, Applicant Tracking System and Chatbots and Conversational AI.
Convoy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, Employ and Zoominfo.
Convoy recently adopted applications including
Hubspot CRM in 2023, Hubspot Marketing Automation in 2023 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Convoy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Convoy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Convoy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.