CoolIT Systems Inc.
#10 2928 Sunridge Way NE,
Calgary, T1Y 7H9, AB,
Canada
Calgary, T1Y 7H9, AB,
Canada
1 403-235-4895
Professional Services
CoolIT Systems Inc. Technographics
CoolIT Systems Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CoolIT Systems Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 CoolIT Systems Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CoolIT Systems Inc. has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, Microsoft 365 for Collaboration in 2015, FreshDesk Customer Support for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CoolIT Systems Inc. is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CoolIT Systems Inc. revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CoolIT Systems Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CoolIT Systems Inc. Tech Stack and Enterprise Applications
CoolIT Systems Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, CoolIT Systems Inc. implemented Oracle NetSuite ERP to consolidate financial operations under a cloud-hosted ERP Financial solution. The deployment established a single NetSuite instance for the Canada-based professional services firm, centralizing core accounting and billing for an organization of approximately 50 employees.
The implementation focused on ERP Financial functional modules typical for this category, including General Ledger, Accounts Payable, Accounts Receivable, Billing and Revenue Management, Fixed Assets, cash management and financial reporting. Oracle NetSuite ERP was configured with a tailored chart of accounts, role-based access controls and automated approval workflows to support routine accounting tasks, invoice generation and the monthly close sequence.
Governance was restructured to align with the new system, shifting transactional processing to a centralized finance team and instituting standardized month-end procedures and control checkpoints. The rollout was executed as a finance-first program with staged user training and documentation to embed NetSuite financial workflows into ongoing accounting and billing operations.
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CoolIT Systems Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, CoolIT Systems Inc. deployed Microsoft 365 as its primary Collaboration platform. The implementation covers the company’s Canadian professional services operations and is positioned to support core productivity and client-facing collaboration for a workforce of approximately 50 employees. Microsoft 365 is visible on the corporate website, indicating the tenant is actively surfaced in external touchpoints.
The Microsoft 365 deployment is configured around standard Collaboration modules, including Exchange Online for email, Microsoft Teams for chat and meetings, SharePoint Online for intranet and project sites, OneDrive for file sync and personal storage, and the Microsoft Office productivity suite. Identity and access are organized through Azure Active Directory and tenant-level administration, providing centralized account provisioning and role-based access controls consistent with small to mid-size professional services firms. These functional modules enable document collaboration, synchronous and asynchronous communication, and managed content repositories.
Operational coverage centers on cross-functional business functions relevant to professional services, including delivery teams, sales and client engagement, and administrative staff, with Microsoft 365 used to coordinate project artifacts, client communications, and internal collaboration. The corporate website references Microsoft 365 usage, which suggests that organization-managed content or collaboration endpoints are surfaced externally through the public site. Integrations beyond the Microsoft 365 tenant are not specified in source data.
Governance is handled at the tenant level with administrative controls for user lifecycle, channel and site provisioning, and permission management, following common Microsoft 365 Collaboration governance patterns. Deployment and workflow adjustments emphasize centralized administration and standardization of Teams and SharePoint structures to reduce fragmentation across projects and client engagements. No implementation partners are specified in the source material.
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CoolIT Systems Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, CoolIT Systems Inc. deployed FreshDesk Customer Support as its web-facing customer service platform. FreshDesk Customer Support, in the Customer Support category, was implemented to centralize incoming requests submitted through the company website and to serve as the primary case management system for the firm’s customer support function. The implementation targets CoolIT Systems’ professional services delivery and Canadian support operations within an organization of approximately 50 employees.
The FreshDesk Customer Support deployment is configured around core customer support capabilities typical for the category, including web widget and web form ticket capture, email-to-ticket routing, structured ticketing and case management, SLA policy enforcement, automated routing and workflow rules, and a knowledge base for self-service. Operational ownership and governance were aligned to the customer support organization, with process adjustments for triage, routing, and escalation workflows to ensure inbound web requests are tracked and managed through FreshDesk Customer Support. Reporting and operational dashboards within the application are used to monitor support queues and workload distribution across service delivery teams.
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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CoolIT Systems Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2025 | 2025 |
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CoolIT Systems Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at CoolIT Systems Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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Cofounder & Vice President of Manufacturing | CXO | Finance | |
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Chief Executive & Technical Officer | CXO | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Apps Being Evaluated by CoolIT Systems Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CoolIT Systems Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CoolIT Systems Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD CoolIT Systems Inc. Technographics
CoolIT Systems Inc. is a Professional Services organization based in Canada,
with around 50 employees and annual revenues of $5.0 million.
CoolIT Systems Inc. operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Microsoft 365 and FreshDesk Customer Support,
covering areas like ERP Financial, Collaboration and Customer Support.
CoolIT Systems Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Microsoft and Freshworks.
CoolIT Systems Inc. recently adopted applications including
ServiceNow ITSM in 2025, DigitalOcean Droplets in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CoolIT Systems Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CoolIT Systems Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CoolIT Systems Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.