Deurne, 5751 CN,
Netherlands
Cooperatieve Rabobank Peelland Zuid Ua Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Cooperatieve Rabobank Peelland Zuid Ua and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Cooperatieve Rabobank Peelland Zuid Ua employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cooperatieve Rabobank Peelland Zuid Ua has purchased the following applications: ACI Automated Dispute Manager for Dispute Management in 2014, Microsoft Azure Speech to Text for Speech Recognition AI in 2025, Microsoft Power BI for Analytics and BI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cooperatieve Rabobank Peelland Zuid Ua is running and its propensity to invest more and deepen its relationship with ACI Worldwide , Microsoft , Idiligo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cooperatieve Rabobank Peelland Zuid Ua revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cooperatieve Rabobank Peelland Zuid Ua intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ACI Worldwide | Legacy | ACI Automated Dispute Manager | Dispute Management | ERP Services and Operations | n/a | 2014 | 2017 |
In 2014, Cooperatieve Rabobank Peelland Zuid Ua implemented ACI Automated Dispute Manager, using the category to centralize chargeback and dispute handling in the Netherlands as part of the TAPIR issuing and transaction-processing modernization program. The implementation concentrated on centralizing dispute intake, automated workflow orchestration, and case lifecycle management across issuing operations.
ACI Automated Dispute Manager was configured to standardize chargeback adjudication, evidence collection, representment preparation, and automated case routing, aligning with standard dispute management functional modules. The deployment included decision logic driven by rules and workflow automation to accelerate dispute resolution and enable consistent fraud and exception handling.
The TAPIR program completed migration of transaction flows by 2017, integrating dispute handling into the broader issuing and transaction-processing pipelines across Rabobank Netherlands operations. Governance emphasized centralized dispute workflow ownership, standardized procedures, and a staged rollout under TAPIR, delivering faster time-to-market, standardization and improved dispute and fraud management as described in the vendor case study.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Speech to Text | Speech Recognition AI | AI-Powered Application | n/a | 2025 | 2025 |
In 2025, Cooperatieve Rabobank Peelland Zuid Ua deployed Microsoft Azure Speech to Text to add real time transcription into its customer service operations, leveraging Speech Recognition AI for intent recognition and automated routing. The deployment targeted its Netherlands contact center to support a voice enabled agent alongside complementary conversational text agents.
Rabobank used Microsoft Copilot Studio together with Azure AI Speech to configure a voice enabled agent that converts spoken calls into text streams, feeding intent classification and routing logic. Two text agents were created and deployed rapidly, with the text agents going live within three months, delivering conversational automation and handoff rules for complex intents.
Transcription outputs were integrated into contact center routing and conversational automation workflows so the voice enabled agent could surface intents and route interactions to text agents or human agents based on detected intent. Operational coverage included handling high volume customer engagement, processing about 20,000 daily calls and 7,000 daily chats through the combined agent estate.
The implementation directly impacted customer service and contact center workflows, with Rabobank reporting a 62 percent self service chat rate from the deployed conversational agents. Microsoft Azure Speech to Text served as the core Speech Recognition AI component driving transcription, intent recognition, and routing for the deployment.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Brand Management | CRM |
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2019 | 2019 |
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Brand Management | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2021 | 2021 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2024 | 2025 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2019 | 2020 |
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Master Data Management | PaaS |
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2020 | 2021 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Master Data Management, Database Management | IaaS |
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2014 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2019 |
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