Country Road
Building 2, 572 Swan Street,
Burnley, 3121, VIC,
Australia
Burnley, 3121, VIC,
Australia
61 3 9267 1400
Retail
Country Road Technographics
Country Road Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Country Road and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5500 Country Road employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Country Road has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2012, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, eStar eCommerce for eCommerce in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Country Road is running and its propensity to invest more and deepen its relationship with Oracle , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Country Road revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Country Road intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Country Road Tech Stack and Enterprise Applications
Country Road ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012 Country Road implemented Oracle E-Business Suite to centralize core ERP Financial functions for its finance organization. The deployment targeted accounts payable and broader financial ledger processing as part of the retailer's Australian finance operating model, with Oracle E-Business Suite serving as the primary financial application.
Configuration work focused on Financials modules commonly associated with Oracle E-Business Suite, including accounts payable workflows, supplier master configuration, invoice validation and posting to the general ledger. Implementation patterns emphasized structured invoice processing, matching and approval routing, and configuration of controls to support accuracy and auditability, with day to day reconciliations supported by Microsoft Excel techniques such as V Lookups and Pivot Tables.
Operational expectations documented during the implementation included intermediate Microsoft Office skills for finance staff, strong stakeholder communication, and the ability to prioritize conflicting deadlines to maintain AP throughput. Job notes also flagged that experience with Oracle E-Business Suite, Fraedom and/or Retek would be of benefit for team members, indicating an operational environment where expense and merchandising system familiarity was valued although specific third party integrations are not specified.
Governance and process changes prioritized structured AP workflows, role based approvals and improved vendor data management, accompanied by user training and procedural documentation to embed the new ERP Financial processes. The narrative centers on Oracle E-Business Suite as the financial system of record for Country Road, supporting accounts payable, supplier management and general ledger operations across the retailer's finance function.
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Country Road Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Country Road deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution. Cisco Webex Meetings is surfaced on Country Road's public website to provide browser based meeting joins and scheduled conferencing for external participants and internal staff.
The implementation leverages core Cisco Webex Meetings capabilities such as real time audio and video, screen sharing, recording and templated session configuration to standardize meeting setup. Configuration emphasis included access control and meeting templates to enforce consistent participant roles and session parameters.
Operational coverage is anchored in the website layer, where join links and scheduling flows are published alongside customer facing content to support live consultations and web hosted collaboration. The Cisco Webex Meetings application is positioned to support communications and customer engagement through a web exposed conferencing channel.
Governance centered on centralized administrative controls and meeting policy settings to manage user provisioning and moderation, consistent with Audio Video and Web Conferencing governance patterns. Country Road Cisco Webex Meetings implementation creates a unified web based conferencing presence for scheduled and ad hoc sessions.
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Collaboration | Collaboration |
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2018 | 2018 |
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Country Road eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eStar | Legacy | eStar eCommerce | eCommerce | eCommerce | n/a | 2019 | 2019 |
In 2019, Country Road implemented eStar eCommerce. eStar eCommerce operates as the retailer's public-facing commerce platform on countryroad.com.au, positioned in the eCommerce category and handling storefront presentation and transactional flows.
The implementation centers on core storefront modules typical of eCommerce, including product catalog and merchandising configuration, content management for editorial and promotional pages, shopping cart and checkout workflows, customer account management, and order capture capabilities. Configuration emphasized promotional and pricing workflows and storefront merchandising controls to support seasonal assortments and campaign execution.
Operational scope covers the online retail channel for Country Road in Australia, with primary business functions impacted including eCommerce operations, digital marketing, merchandising, and customer service. Governance arrangements described by site-level catalog publication, promotion approval and content release workflows provide structured control over merchandising and campaign rollouts on the eStar eCommerce platform.
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Country Road CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Country Road ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Country Road IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Country Road CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Country Road
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Country Road Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Country Road IT executives and key decision makers. This section highlights Country Road's latest recorded technology evaluations, including Manhattan WMS for Warehouse Management on 2024-09-17 and Ceridian Dayforce HCM for Core HR on 2024-08-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Country Road digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-09-17 | Country Road | Evaluated | Manhattan Associates | Manhattan WMS | Warehouse Management | SCM |
| 2024-08-29 | Country Road | Evaluated | Dayforce | Ceridian Dayforce HCM | Core HR | HCM |
FAQ - APPS RUN THE WORLD Country Road Technographics
Country Road is a Retail organization based in Australia,
with around 5500 employees and annual revenues of $1.10 billion.
Country Road operates a diverse technology stack with applications such as
Oracle E-Business Suite, Cisco Webex Meetings and eStar eCommerce,
covering areas like ERP Financial, Audio Video and Web Conferencing and eCommerce.
Country Road has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Cisco Systems and eStar.
Country Road recently adopted applications including
Bazaarvoice in 2021, Insider Connect in 2021 and Imperva Sonar in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Country Road’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Country Road’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Country Road technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.