Redwood City, 94063-1662, CA,
United States
County of San Mateo Technographics
County of San Mateo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by County of San Mateo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4558 County of San Mateo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that County of San Mateo has purchased the following applications: Microsoft 365 for Collaboration in 2018, Exclaimer Cloud Signatures for Office 365 for Digital Signing in 2024, Avaya Aura Call Center Elite for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems County of San Mateo is running and its propensity to invest more and deepen its relationship with Microsoft , TPx , Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing County of San Mateo revenues, which have grown to $1.57 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for County of San Mateo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
County of San Mateo Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2023 | 2023 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2015 | 2015 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exclaimer | Legacy | Exclaimer Cloud Signatures for Office 365 | Digital Signing | Content Management | n/a | 2024 | 2024 |
|
|
|
|
|
Web Content Management | Content Management |
|
2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Aura Call Center Elite | Call Center | CRM | Waterfield Technologies | 2015 | 2015 |
In 2015 Health Plan of San Mateo implemented Avaya Aura Call Center Elite as a Call Center solution to modernize member services and reporting during a facility relocation. The initiative targeted member services operations and reporting workflows to improve call handling and operational visibility.
Avaya Aura Call Center Elite was deployed with multichannel contact handling, SIP trunking connectivity, CMS reporting for operational metrics, and skills based routing to support multilingual service and competency matching. The implementation emphasized the Call Center reporting and routing modules to centralize queue management and provide standardized operational dashboards.
The California healthcare member services deployment was delivered by VOX Network Solutions with SI/VAR Waterfield Technologies and was executed alongside the facility move. Rollout focused on contact center teams and reporting governance to reduce manual consolidation, and operational outcomes included roughly 200 fewer manual reporting hours per year and improved answer times.
|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2016 | 2016 |
|
|
|
|
|
Transactional Email | PaaS |
|
2023 | 2023 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2024 | 2024 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at County of San Mateo
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by County of San Mateo Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||