Woodland, 95695-3490, CA,
United States
County of Yolo Technographics
County of Yolo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by County of Yolo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 County of Yolo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that County of Yolo has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2021, Mixpanel for Marketing Analytics in 2021, Akamai mPulse for Application Performance Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems County of Yolo is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Mixpanel , Akamai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing County of Yolo revenues, which have grown to $365.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for County of Yolo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
County of Yolo Tech Stack and Enterprise Applications
County of Yolo AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 County of Yolo implemented LiveChat on their public website, deploying LiveChat as a Chatbots and Conversational AI solution for citizen-facing inquiry handling. The deployment places LiveChat directly on the public-facing site, using the LiveChat web chat widget to provide synchronous chat, automated greetings, canned responses, chat transcripts, and basic routing capabilities typical of Chatbots and Conversational AI platforms.
The implementation architecture is a cloud-hosted SaaS model delivered via an embedded JavaScript chat widget, which centralizes conversational traffic on the County of Yolo website. Functional modules configured include real-time agent chat, automated welcome messaging, response templates for common inquiries, and transcript capture for recordkeeping and follow up.
Operationally LiveChat supports constituent services and website inquiries across municipal service lines, providing a front-line channel for engagement that interfaces with web content and contact workflows. Governance elements described include configuration of routing rules and chat handling procedures, agent access controls, and retention of chat transcripts to support case handover and auditing within county support processes.
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County of Yolo CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mixpanel | Legacy | Mixpanel | Marketing Analytics | CRM | n/a | 2021 | 2021 |
In 2021, County of Yolo implemented Mixpanel on its public website. The Mixpanel implementation serves Marketing Analytics for the county's public-facing web properties and focuses on event-level web instrumentation, funnel analysis, cohort segmentation, and user behavior tracking consistent with Marketing Analytics capabilities. County of Yolo Mixpanel Marketing Analytics supports communications, outreach, and digital services teams by surfacing engagement patterns from site visitors.
Deployment uses client-side JavaScript instrumentation embedded in the website to capture page views, clicks, form submissions, and custom event payloads for analytical reporting. Implementation work included establishing an event taxonomy, tag governance, and access controls to align data collection with county communications workflows and data governance requirements. The rollout is scoped to the public website and is positioned to inform digital engagement and constituent outreach across County of Yolo online channels.
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County of Yolo ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai mPulse | Application Performance Management | ITSM | n/a | 2024 | 2024 |
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County of Yolo PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2024 | 2024 |
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County of Yolo IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at County of Yolo
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by County of Yolo Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||