Coutts
440 Strand,
London, WC2R 0QS,
United Kingdom
London, WC2R 0QS,
United Kingdom
44 20 7957-2424
Banking and Financial Services
Coutts Technographics
Coutts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coutts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1875 Coutts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coutts has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2014, NesterSoft WorkTime for Time and Attendance in 2019, Pega Platform for Business Process Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coutts is running and its propensity to invest more and deepen its relationship with Oracle , NesterSoft , Alvaria or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coutts revenues, which have grown to $905.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coutts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coutts Tech Stack and Enterprise Applications
Coutts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2014 | 2015 |
In 2014, Coutts implemented Oracle E-Business Suite as its ERP Financial platform to centralize finance processes across its wealth management operations. The deployment targeted finance and procurement workflows within Coutts in the United Kingdom and was scoped with input from Wealth Finance stakeholders and subject matter experts.
The implementation focused on Oracle E-Business Suite modules iExpenses, iProcurement and Project modules, with configuration workstreams addressing expense management workflows, requisition and purchase order automation, and project costing and accounting controls. Oracle E-Business Suite was configured to support standard ERP Financial capabilities such as approval hierarchies, supplier invoicing workflows, and project ledger integration to align with wealth finance requirements.
Operational coverage prioritized Wealth Finance and adjacent finance teams, extending controls into procurement and project management functions to improve transactional governance. The program emphasized role-based access, policy-driven approvals, and configuration of financial ledgers consistent with ERP Financial practices for reporting and auditability.
Governance was structured around working groups and embedded SMEs, including a Wealth Finance SME who participated in multiple implementation working groups to steer requirements, testing, and configuration decisions. These governance forums coordinated business process definitions, user acceptance testing, and staged rollout activities across affected finance and procurement stakeholders.
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Expense Management | ERP |
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2014 | 2015 |
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Coutts HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NesterSoft | Legacy | NesterSoft WorkTime | Time and Attendance | HCM | n/a | 2019 | 2019 |
In 2019, Coutts implemented NesterSoft WorkTime. Coutts appears on the NesterSoft WorkTime customer list and is plausibly using NesterSoft WorkTime for HR and time and attendance monitoring within its UK private-banking operations, categorized under Time and Attendance.
The deployment narrative centers on core Time and Attendance functionality, including time capture from terminals and mobile clients, scheduling and roster management, absence and leave tracking, and configurable reporting for compliance and payroll support. NesterSoft WorkTime is referenced as the primary application for these functions, with standard capabilities such as rules based time calculation, exception handling, and automated schedule assignments informing the likely configuration.
Operational coverage is focused on HR and workforce administration across Coutts private-banking teams in the United Kingdom, with implementation governance expected to include configuration of attendance policies, approvals workflows, and role based access for HR staff and line managers. Exportable attendance records and scheduled reporting are positioned to feed downstream HR and payroll processes within the bank.
This footprint signals Coutts adopted NesterSoft WorkTime to centralize timekeeping and absence management for its UK private-banking business functions, aligning the organization with core Time and Attendance operational practices.
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Workforce Management | HCM |
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2008 | 2008 |
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Coutts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Platform | Business Process Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Coutts deployed Pega Platform to centralize real-time decisioning and unify customer engagement across channels. The Pega Platform implementation targeted Business Process Management capabilities to orchestrate customer interactions and operationalize next best actions for the wealth management division of NatWest Group.
Implementation centered on Pega Customer Decision Hub as the core module, providing a centralized, real-time decision engine, customer profiling to create a consolidated view of the client, and AI-driven next best action orchestration. Configuration included decision rules, offer orchestration, and channel-aware real-time execution to ensure consistent, personalized responses whether interaction began in-branch or digitally.
The deployment connected cross-channel data flows including email, web, and in-person advisor interactions to feed the Customer Decision Hub, enabling a single source of behavioral and engagement signals for downstream decisioning. Operational coverage focused on client engagement, relationship management, and digital channels within Coutts in the United Kingdom, aligning front-office advisors and digital touchpoints under a common decisioning layer.
Governance was restructured to centralize decision authority and standardize offer management, with process changes to route channel-specific executions through the Pega Platform decision service. Workflow automation and real-time rules management reduced manual offer selection and enabled event-driven responses across customer journeys.
Coutts reported measurable outcomes from the Pega Platform and Customer Decision Hub deployment, including a 4 to 27 percent increase in response rate, a 140 percent increase in client engagements, a 60 percent reduction in offers, 177 million pounds incremental new business in the first three months, and a 35 to 1 return on investment. The Coutts Pega Platform Business Process Management implementation therefore concentrated on scaling personalized, insight-driven engagements across channels.
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Coutts AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2018 | 2018 |
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Coutts AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Coutts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Coutts Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Coutts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Coutts Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Asset and Wealth Management | Investment Management |
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2009 | 2009 |
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Asset and Wealth Management | Investment Management |
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2010 | 2010 |
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Transfer Agency | Investment Management |
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2010 | 2010 |
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Coutts TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Coutts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Coutts CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Coutts
| First Name | Last Name | Title | Function | Department | Phone | |
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Client Banking Manager | Manager | Customer Service | |
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Client Director Assistant - Coutts Family Office | Director | Customer Service | |
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Client Director Assistant | Director | Customer Service | |
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Client Director Assistant | Director | Customer Service | |
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Chief Operating Officer | CXO | Finance | |
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Executive Director - Head of Fund Governance and Oversight | Director | Finance | |
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Associate Director, Fund Research & Investment Strategy | Director | Investment | |
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Senior Associate, Fund Research & Investment Strategy | Manager | Investment | |
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Head of Management Company Funds Governance and Oversight | Director | Finance | |
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Apps Being Evaluated by Coutts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Coutts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Coutts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Coutts Technographics
Coutts is a Banking and Financial Services organization based in United Kingdom,
with around 1875 employees and annual revenues of $905.0 million.
Coutts operates a diverse technology stack with applications such as
Oracle E-Business Suite, NesterSoft WorkTime and Pega Platform,
covering areas like ERP Financial, Time and Attendance and Business Process Management.
Coutts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, NesterSoft and Pegasystems.
Coutts recently adopted applications including
Salesforce Sales Cloud in 2021, Amazon EC2 in 2021 and Amazon CloudFront in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coutts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Coutts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coutts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.