New York, 10018, NY,
United States
Covenant House Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Covenant House and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Covenant House employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Covenant House has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, Hotjar for Customer Experience in 2019, New Relic APM for Application Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Covenant House is running and its propensity to invest more and deepen its relationship with Google , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Covenant House revenues, which have grown to $57.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Covenant House intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Covenant House implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The implementation is referenced on the Covenant House website and was provisioned to support roughly 300 employees across the United States, establishing Google Workspace (Formerly Google G-Suite) as the core productivity and communication layer for the organization.
Google Workspace (Formerly Google G-Suite) was configured to deliver standard Collaboration capabilities including Gmail for email, Google Calendar for scheduling, Google Drive for file storage, Docs and Sheets for real-time collaborative authoring, and Google Meet for virtual meetings. Administrative configuration used the Google Admin console for user provisioning, group management and access controls, along with mobile device management and information governance features aligned to the Collaboration category.
Operational coverage focused on communications, program delivery, fundraising and administrative business functions, enabling distributed teams and volunteer coordination to leverage shared drives, group-based access and collaborative editing workflows. Governance centered on delegated administration, group membership policies and end user training to align platform use with nonprofit operational processes, while the Covenant House Google Workspace (Formerly Google G-Suite) Collaboration deployment remained visible and documented on the public website.
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Covenant House implemented Hotjar as a Customer Experience solution on its public website. Covenant House deployed Hotjar to capture qualitative and behavioral web analytics, leveraging session recordings, heatmaps, funnel visualization and on-page feedback tools to inform website user research and content iteration.
Hotjar was instrumented in the site front-end to collect interaction data that supports digital engagement and donor-facing content teams, aligning analytics workflows with UX research and conversion analysis. Governance and operational ownership are concentrated around the web and digital engagement function, using Hotjar data to prioritize UX fixes and inform content decisions for the public website.
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Donor and Fundraising Management | CRM |
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2019 | 2019 |
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Listing Management | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2017 | 2017 |
In 2017, Covenant House implemented New Relic APM to instrument and monitor its public website. New Relic APM is deployed as an Application Performance Management solution and is used to capture application transaction traces, response time and error metrics, and browser real-user monitoring for the site. The deployment focuses on web application and front-end performance telemetry rather than enterprise back-office systems.
Instrumentation is implemented via New Relic APM agents on web and application processes and via browser monitoring tied to site traffic, feeding centralized dashboards and alerting. Operational ownership is with web operations and IT teams and the tooling is used to inform incident response and site reliability workflows and to provide visibility for digital engagement stakeholders. Covenant House New Relic APM Application Performance Management supports web operations, site reliability, and digital engagement functions across the organization.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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