Coventry University
Priory Street,
Coventry, CV1 5FB,
United Kingdom
Coventry, CV1 5FB,
United Kingdom
44 24 7765-7688
Education
Coventry University Technographics
Coventry University Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coventry University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3330 Coventry University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coventry University has purchased the following applications: MHR Strategic HR for Core HR in 2012, Planon Universe for Facility Management in 2025, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coventry University is running and its propensity to invest more and deepen its relationship with MHR (formerly MidlandHR) , Cengage , Moodle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coventry University revenues, which have grown to $634.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coventry University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coventry University Tech Stack and Enterprise Applications
Coventry University HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR Strategic HR | Core HR | HCM | n/a | 2012 | 2013 |
In 2012, Coventry University implemented MHR Strategic HR as its Core HR system. The deployment supported a central HR and payroll operation that processed monthly and mid month payrolls for around 5,000 employees, organized into allocated client groups. The implementation was used alongside iTrent as part of an integrated HR system within the university environment. This positioned MHR Strategic HR to serve employee lifecycle processes across HR and payroll functions.
Configuration and modules included payroll processing, starter and leaver management with starter checklists and automated P45 generation, statutory pay calculations for SSP, SMP, SPP and SAP, and manual ad hoc payment handling. The system also covered auto enrolment administration and pension scheme workflows for USS, LGPS and TP, reflecting the university's pension obligations. MHR Strategic HR provided the functional orchestration for these capabilities within the Core HR category.
Operationally the system was operated by a team assigned to client groups that handled monthly and mid month payroll cycles and associated HR tasks, indicating centralized payroll operations and documented onboarding workflows. Governance relied on checklist driven processes for starters and leavers and standard statutory pay calculations to ensure compliance with UK payroll rules. Use of iTrent as part of the integrated HR system indicates end to end integration between HR records and transactional payroll and pension administration.
MHR Strategic HR was therefore the primary Core HR application for Coventry University and underpinned payroll, onboarding, offboarding and pension administration functions across the institution.
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Learning and Development | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2015 | 2015 |
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Learning and Development | HCM |
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2020 | 2020 |
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Coventry University ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Planon Software | Legacy | Planon Universe | Facility Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025 Coventry University implemented Planon Universe from Planon Software as its Facility Management platform. The award was executed through tender 0906250144 and procured for campus facilities operations.
The Planon Universe implementation centers on centralized facilities capabilities, including space management, maintenance management, an institutional asset register and service desk workflows. Room and resource booking, workplace services and scheduling modules were configured to reflect university timetabling and campus occupancy patterns.
Deployment covers Coventry University campuses listed as North West plus 14 additional sites, supporting estates, facilities operations, maintenance teams and space planning functions across those locations. Configuration aligns with campus operational workflows and includes support for mobile workforce execution and condition based maintenance processes typical of Facility Management platforms.
Procurement and rollout governance is managed through the university tender process and will be overseen by estates and facilities governance for phased adoption, operational handover and ongoing service management.
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Hotel Property Management | ERP Services and Operations |
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2020 | 2020 |
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Coventry University AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Coventry University deployed Salesforce Chat (formerly Salesforce Live Agent) as its on‑site web chat capability to support student-facing web engagement. The deployment places Salesforce Chat within the Chatbots and Conversational AI category and anchors real-time text interactions directly on the public website to capture and route live queries from prospective and current students.
The implementation centers on an embedded website chat widget configured for real-time agent-assisted conversations, pre-chat data capture, canned response libraries, and transcript logging. Standard Chatbots and Conversational AI workflows are applied, including automated session routing and agent presence controls to manage handoffs between automated prompts and human operators.
Operational ownership is described at the university level, with the chat service used to support student engagement and web support workflows and managed through Coventry University digital or web teams. Governance focuses on session routing rules, canned response governance, and webpage placement to ensure consistent student-facing interactions, while the solution remains tightly scoped to the website channel and the Salesforce Chat product.
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Coventry University Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Coventry University Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Coventry University CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Coventry University ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Coventry University IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Coventry University
| First Name | Last Name | Title | Function | Department | Phone | |
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Group Chief Finance Officer | CXO | Finance | |
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Financial Operations Controller | Director | Finance | |
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Director - IT Services | Director | IT | |
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Financial Planning & Reporting Manager | Manager | Finance | |
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IT Director | Director | IT | |
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Head of Procurement | Director | Procurement | |
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Director of Procurement | Director | Procurement | |
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Chief Digital Information Officer | CXO | IT | |
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Group HR Business Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Head of Student Success | Director | Finance | |
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Group Chief Finance Officer | CXO | Finance | |
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Chief People Officer | CXO | HR | |
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Deputy Chief Finance Officer | CXO | Finance | |
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Head of Procurement | Director | Procurement | |
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COO | CXO | Finance | |
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Head of Procurement | Director | Procurement | |
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Apps Being Evaluated by Coventry University Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Coventry University IT executives and key decision makers. This section highlights Coventry University's latest recorded technology evaluations, including Dedagroup Stealth 3000 Fashion ERP for Retail Management on 2024-08-14, Google Charts for Analytics and BI on 2024-05-28, and Microsoft Excel for Enterprise Content Management on 2024-05-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Coventry University digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-08-14 | Coventry University | Evaluated | Dedagroup | Dedagroup Stealth 3000 Fashion ERP | Retail Management | ERP Services and Operations |
| 2024-05-28 | Coventry University | Evaluated | Google Charts | Analytics and BI | Analytics and BI | |
| 2024-05-28 | Coventry University | Evaluated | Microsoft | Microsoft Excel | Enterprise Content Management | Content Management |
FAQ - APPS RUN THE WORLD Coventry University Technographics
Coventry University is a Education organization based in United Kingdom,
with around 3330 employees and annual revenues of $634.0 million.
Coventry University operates a diverse technology stack with applications such as
MHR Strategic HR, Planon Universe and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Core HR, Facility Management and Chatbots and Conversational AI.
Coventry University has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MHR (formerly MidlandHR), Planon Software and Salesforce.
Coventry University recently adopted applications including
Planon Universe in 2025, StackPath CDN in 2023 and Salesforce Chat (formerly Salesforce Live Agent) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coventry University’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Coventry University’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coventry University technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.