Coventry, CV1 5FB,
United Kingdom
Coventry University Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Coventry University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3330 Coventry University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coventry University has purchased the following applications: MHR Strategic HR for Core HR in 2012, Planon Universe for Facility Management in 2025, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coventry University is running and its propensity to invest more and deepen its relationship with MHR (formerly MidlandHR) , Cengage , Moodle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coventry University revenues, which have grown to $634.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coventry University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR Strategic HR | Core HR | HCM | n/a | 2012 | 2013 |
In 2012, Coventry University implemented MHR Strategic HR as its Core HR system. The deployment supported a central HR and payroll operation that processed monthly and mid month payrolls for around 5,000 employees, organized into allocated client groups. The implementation was used alongside iTrent as part of an integrated HR system within the university environment. This positioned MHR Strategic HR to serve employee lifecycle processes across HR and payroll functions.
Configuration and modules included payroll processing, starter and leaver management with starter checklists and automated P45 generation, statutory pay calculations for SSP, SMP, SPP and SAP, and manual ad hoc payment handling. The system also covered auto enrolment administration and pension scheme workflows for USS, LGPS and TP, reflecting the university's pension obligations. MHR Strategic HR provided the functional orchestration for these capabilities within the Core HR category.
Operationally the system was operated by a team assigned to client groups that handled monthly and mid month payroll cycles and associated HR tasks, indicating centralized payroll operations and documented onboarding workflows. Governance relied on checklist driven processes for starters and leavers and standard statutory pay calculations to ensure compliance with UK payroll rules. Use of iTrent as part of the integrated HR system indicates end to end integration between HR records and transactional payroll and pension administration.
MHR Strategic HR was therefore the primary Core HR application for Coventry University and underpinned payroll, onboarding, offboarding and pension administration functions across the institution.
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Learning and Development | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2015 | 2015 |
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Learning and Development | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Planon Software | Legacy | Planon Universe | Facility Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025 Coventry University implemented Planon Universe from Planon Software as its Facility Management platform. The award was executed through tender 0906250144 and procured for campus facilities operations.
The Planon Universe implementation centers on centralized facilities capabilities, including space management, maintenance management, an institutional asset register and service desk workflows. Room and resource booking, workplace services and scheduling modules were configured to reflect university timetabling and campus occupancy patterns.
Deployment covers Coventry University campuses listed as North West plus 14 additional sites, supporting estates, facilities operations, maintenance teams and space planning functions across those locations. Configuration aligns with campus operational workflows and includes support for mobile workforce execution and condition based maintenance processes typical of Facility Management platforms.
Procurement and rollout governance is managed through the university tender process and will be overseen by estates and facilities governance for phased adoption, operational handover and ongoing service management.
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Hotel Property Management | ERP Services and Operations |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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