CoverWallet, an Aon company
100 Ave. of the Americas, Floor 16,,
New York, 10013, NY,
United States
New York, 10013, NY,
United States
1 646-844-9933
Insurance
CoverWallet, an Aon company Technographics
CoverWallet, an Aon company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CoverWallet, an Aon company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 320 CoverWallet, an Aon company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CoverWallet, an Aon company has purchased the following applications: Tipalti Invoice Management and Bill Processing System for AP Automation in 2020, Factorial Payroll for Payroll in 2022, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CoverWallet, an Aon company is running and its propensity to invest more and deepen its relationship with Tipalti , Stripe , Factorial or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CoverWallet, an Aon company revenues, which have grown to $33.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CoverWallet, an Aon company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CoverWallet, an Aon company Tech Stack and Enterprise Applications
CoverWallet, an Aon company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tipalti | Legacy | Tipalti Invoice Management and Bill Processing System | AP Automation | ERP | n/a | 2020 | 2020 |
In 2020, CoverWallet, an Aon company, implemented Tipalti Invoice Management and Bill Processing System. The implementation is deployed on the company's website and is classified in the AP Automation category. The deployment centralized supplier web invoice submission and digital bill intake to route inbound invoices into a cloud-hosted invoice processing pipeline.
The Tipalti Invoice Management and Bill Processing System configuration focuses on invoice capture, automated coding, approval workflow orchestration, and exception routing to Accounts Payable. Functional modules implemented included web-facing invoice submission, invoice validation and matching, role-based approval rules, and audit trail reporting aligned with finance controls. Operational responsibility is centered in CoverWallet's Finance and Accounts Payable teams, using the system to manage day-to-day bill processing and workflow governance.
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Payment Processing | ERP |
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2021 | 2021 |
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CoverWallet, an Aon company HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Factorial | Legacy | Factorial Payroll | Payroll | HCM | n/a | 2022 | 2022 |
In 2022, CoverWallet, an Aon company, centralized HR operations in Spain by deploying Factorial Payroll across its Madrid and Valencia offices. The deployment concentrated on consolidating access to contracts, personnel documents and HR records, and on establishing more controlled payroll related document flows between the two sites.
Factorial Payroll was configured to support payroll processing workflows, contract management and absence management, reflecting the vendor case emphasis on nóminas, contratos and bajas laborales and payroll document automation. Configuration work focused on document management, standardized contract templates and automated routing for payroll related records, with role based access controls to govern who can view and edit employment documentation.
Operational scope covered CoverWallet Spain HR teams in Madrid and Valencia, centralizing record ownership and day to day HR operations within the Factorial Payroll environment. Governance changes formalized standardized document workflows and centralized control of payroll related documents to improve access and reduce fragmentation of HR records across the two offices.
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CoverWallet, an Aon company AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, CoverWallet, an Aon company, deployed Ruby Live Chat on its public website. The implementation uses Ruby Live Chat as a customer-facing Chatbots and Conversational AI entry point embedded across web pages to capture real-time visitor interactions and initiate conversational sessions.
Configuration centers on an embedded live chat widget with automated conversational workflows typical of chat deployments, including session initiation, canned responses, chat transcript capture, and live agent handoff. Ruby Live Chat is implemented to route inbound inquiries to staffed agents and preserve conversational context across interactions, supporting continuity between automated messaging and human-assisted service.
Operational coverage focuses on CoverWallet's website presence in the United States and aligns with customer experience, sales, and support functions for insurance quoting and policy inquiries. Governance and process alignment emphasize chat routing rules, agent escalation pathways, and transcript retention policies to integrate conversational data into existing customer service workflows.
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CoverWallet, an Aon company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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CoverWallet, an Aon company Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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CoverWallet, an Aon company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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CoverWallet, an Aon company ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2019 | 2019 |
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CoverWallet, an Aon company TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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CoverWallet, an Aon company PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2017 | 2017 |
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CoverWallet, an Aon company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at CoverWallet, an Aon company
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Apps Being Evaluated by CoverWallet, an Aon company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CoverWallet, an Aon company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CoverWallet, an Aon company digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD CoverWallet, an Aon company Technographics
CoverWallet, an Aon company is a Insurance organization based in United States,
with around 320 employees and annual revenues of $33.0 million.
CoverWallet, an Aon company operates a diverse technology stack with applications such as
Tipalti Invoice Management and Bill Processing System, Factorial Payroll and Ruby Live Chat,
covering areas like AP Automation, Payroll and Chatbots and Conversational AI.
CoverWallet, an Aon company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tipalti, Factorial and Ruby.
CoverWallet, an Aon company recently adopted applications including
Factorial Payroll in 2022, Stripe Payments in 2021 and Ruby Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CoverWallet, an Aon company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CoverWallet, an Aon company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CoverWallet, an Aon company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.