CREDO Mobile
101 Market St #700,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 877-762-7336
Communications
CREDO Mobile Technographics
CREDO Mobile Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CREDO Mobile and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 CREDO Mobile employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CREDO Mobile has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2016, IDI Billing CostGuard for OSS/BSS in 2014, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CREDO Mobile is running and its propensity to invest more and deepen its relationship with Oracle , Visa , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CREDO Mobile revenues, which have grown to $16.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CREDO Mobile intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CREDO Mobile Tech Stack and Enterprise Applications
CREDO Mobile ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, CREDO Mobile implemented Oracle Cloud ERP as its ERP Financial solution. The small communications company of 130 employees modernized core accounting by switching from a Sage-based accounting platform to Oracle Cloud ERP to consolidate its financial systems.
The deployment focused on Oracle Cloud ERP Financials modules, with implementations of general ledger, accounts payable, accounts receivable, fixed assets, and cash management. Configuration work emphasized accounting period control, revenue recognition rules, and chart of accounts alignment to support centralized financial reporting under the ERP Financial application.
Integrations centered on data migration from the Sage system, bank connectivity for payment processing and reconciliation, and extract and reporting feeds to executive financial dashboards. Operational coverage concentrated on the finance and accounting functions across the company, aligning transactional processing and month-end close workflows in Oracle Cloud ERP.
Governance was formalized within finance through role based access controls and updated close processes, with a phased cutover approach that prioritized master data conversion, accounting policy configuration, and validation of transactional workflows in Oracle Cloud ERP.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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CREDO Mobile ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IDI Billing Solutions | Legacy | IDI Billing CostGuard | OSS/BSS | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, CREDO Mobile moved its long-distance subscriber base to IDI Billing CostGuard, implementing IDI Billing CostGuard within its OSS/BSS environment to support MVNO operations in the United States. The change extended CREDO Mobile's OSS/BSS contract with IDI Billing Solutions and positioned CostGuard as the central billing and operational support system for its mobile services.
The deployment emphasized CostGuard's billing and OSS capabilities, consolidating back-office billing and subscriber management workflows to support both mobile and wireline product lines. Configuration work focused on unified billing processes and product configuration capabilities to enable flexible product development while streamlining standard billing operations.
Operational coverage centered on MVNO back-office and product teams across the United States, with the rollout tied to the contract extension with IDI Billing Solutions. Governance moved toward centralized billing operations under IDI Billing CostGuard to standardize billing workflows and support faster introduction of bundled mobile and wireline offerings, delivering unified billing, flexible product development, and more efficient back-office processes as stated in the announcement.
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CREDO Mobile AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, CREDO Mobile implemented Zendesk Chat on its public website to capture live customer conversations. Zendesk Chat is a Chatbots and Conversational AI application used to provide real-time messaging and asynchronous visitor engagement on the site.
Implementation centered on embedding the Zendesk Chat web widget into site pages, configuring routing rules, and defining agent presence so web visitors could initiate live conversations. Typical configuration included canned responses, chat transcript capture, and basic visitor targeting to prioritize inbound sessions. The deployment used browser-based front-end instrumentation and server-side snippet deployment to surface the chat interface across desktop and mobile pages.
Operational scope focused on the customer support function with agents responding through the Zendesk Chat interface, aligning chat handling with existing support shift schedules and escalation workflows. Governance emphasized chat response SLAs and transcript retention policies within the support team to manage conversational handoffs and recordkeeping.
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CREDO Mobile Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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CREDO Mobile eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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CREDO Mobile CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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CREDO Mobile ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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CREDO Mobile PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2023 | 2023 |
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CREDO Mobile IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at CREDO Mobile
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Director of IT Operations | Director | IT | |
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Controller | Director | Finance | |
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Director, Finance | Director | Finance | |
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Apps Being Evaluated by CREDO Mobile Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CREDO Mobile IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CREDO Mobile digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD CREDO Mobile Technographics
CREDO Mobile is a Communications organization based in United States,
with around 130 employees and annual revenues of $16.0 million.
CREDO Mobile operates a diverse technology stack with applications such as
Oracle Cloud ERP, IDI Billing CostGuard and Zendesk Chat,
covering areas like ERP Financial, OSS/BSS and Chatbots and Conversational AI.
CREDO Mobile has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, IDI Billing Solutions and Zendesk.
CREDO Mobile recently adopted applications including
FreshDesk Customer Support in 2023, Postie in 2023 and Artsai in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CREDO Mobile’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CREDO Mobile’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CREDO Mobile technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.