New York, 10018, NY,
United States
Crisp Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Crisp and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Crisp employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crisp has purchased the following applications: Mitratech Trakstar Hire for Applicant Tracking System in 2021, Hubspot Live Chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crisp is running and its propensity to invest more and deepen its relationship with Mitratech , HubSpot , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crisp revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crisp intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitratech | Legacy | Mitratech Trakstar Hire | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, Crisp implemented Mitratech Trakstar Hire as its Applicant Tracking System to centralize recruiting workflows and collaborative candidate review for its hiring teams. The deployment emphasizes role-specific hiring processes and supports remote collaboration across recruiters and hiring managers using the Trakstar Hire platform.
Mitratech Trakstar Hire was configured to provide customizable screening, interview, and evaluation stages, enabling Crisp to define distinct workflows for different roles without outside assistance. The implementation leverages Trakstar Hire email ingestion and threading capabilities so hiring-related communications remain accessible inside the ATS, and recruiters can send messages directly from the application as if in their inbox.
Operational coverage centers on recruiting and talent acquisition functions, with candidate profile sharing, tagging of colleagues, and inline comments used for collaborative evaluation. Reporting and analytics capabilities were adjusted in response to user feedback, and a product feedback loop is documented where a recruiter suggestion led the vendor product team to make a reporting improvement.
Governance and process changes included empowering recruiters to manage workflow stages internally rather than relying on vendor support, and adopting Trakstar Hire as the fixed-price source of ATS features to avoid add-on billing surprises. Support responsiveness is a noted operational attribute, with same-day responses and actionable guidance that improved the hiring team's proficiency with Mitratech Trakstar Hire.
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Interview Scheduling | HCM |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2022 | 2022 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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