Crisp
110 W 40th St,
New York, 10018, NY,
United States
New York, 10018, NY,
United States
1 212-661-0000
Professional Services
Crisp Technographics
Crisp Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crisp and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Crisp employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crisp has purchased the following applications: Mitratech Trakstar Hire for Applicant Tracking System in 2021, Hubspot Live Chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crisp is running and its propensity to invest more and deepen its relationship with Mitratech , HubSpot , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crisp revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crisp intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crisp Tech Stack and Enterprise Applications
Crisp HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitratech | Legacy | Mitratech Trakstar Hire | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, Crisp implemented Mitratech Trakstar Hire as its Applicant Tracking System to centralize recruiting workflows and collaborative candidate review for its hiring teams. The deployment emphasizes role-specific hiring processes and supports remote collaboration across recruiters and hiring managers using the Trakstar Hire platform.
Mitratech Trakstar Hire was configured to provide customizable screening, interview, and evaluation stages, enabling Crisp to define distinct workflows for different roles without outside assistance. The implementation leverages Trakstar Hire email ingestion and threading capabilities so hiring-related communications remain accessible inside the ATS, and recruiters can send messages directly from the application as if in their inbox.
Operational coverage centers on recruiting and talent acquisition functions, with candidate profile sharing, tagging of colleagues, and inline comments used for collaborative evaluation. Reporting and analytics capabilities were adjusted in response to user feedback, and a product feedback loop is documented where a recruiter suggestion led the vendor product team to make a reporting improvement.
Governance and process changes included empowering recruiters to manage workflow stages internally rather than relying on vendor support, and adopting Trakstar Hire as the fixed-price source of ATS features to avoid add-on billing surprises. Support responsiveness is a noted operational attribute, with same-day responses and actionable guidance that improved the hiring team's proficiency with Mitratech Trakstar Hire.
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Interview Scheduling | HCM |
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2021 | 2021 |
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Crisp AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Crisp implemented Hubspot Live Chat on its public website to provide real-time customer engagement and inbound inquiry capture. Crisp deployed Hubspot Live Chat as a Chatbots and Conversational AI capability to run an embedded chat widget, collect visitor contact data through chat flows, and enable real-time conversational routing for front-line teams.
The implementation architecture centered on a client-side HubSpot chat widget that surfaces conversations into a shared team inbox and supports scripted message flows for qualification and agent handoff, aligned with Chatbots and Conversational AI functional patterns. Operational scope focused on website customer engagement supporting sales and service workflows, and governance emphasized standardized response workflows, chat ownership, and templated messages to ensure consistent handling and escalation across teams.
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Crisp Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Crisp adopted Google Workspace (Formerly Google G-Suite) for Collaboration. The 150-employee United States professional services firm implemented Google Workspace as its primary cloud productivity and collaboration platform.
Google Workspace (Formerly Google G-Suite) deployment at Crisp includes core productivity modules such as Gmail, Google Drive, Google Docs and Sheets, Google Calendar, and Google Meet, configured to support document collaboration and synchronous communication across consulting, sales, and operations teams. Administrative configuration follows a single-domain SaaS architecture using the Google Admin console for account provisioning, user group management, and policy configuration.
Operational governance centers on centralized account administration, role-based group assignments, and standard email routing and retention settings to support professional services workflows. The deployment is reflected on Crisp’s corporate website, indicating use of Google Workspace within the company technology stack rather than a disclosed integration with any specific third-party systems.
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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Crisp CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2022 | 2022 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Crisp TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Crisp PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Crisp IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Crisp
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Crisp Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crisp IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crisp digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Crisp Technographics
Crisp is a Professional Services organization based in United States,
with around 150 employees and annual revenues of $15.0 million.
Crisp operates a diverse technology stack with applications such as
Mitratech Trakstar Hire, Hubspot Live Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
Crisp has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Mitratech, HubSpot and Google.
Crisp recently adopted applications including
Cloudflare CDN in 2023, Hubspot CRM in 2022 and Microsoft Clarity in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crisp’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crisp’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crisp technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.