Saint-Bruno, J3V 6B9, QC,
Canada
Cristal Innovation Technographics
Cristal Innovation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cristal Innovation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Cristal Innovation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cristal Innovation has purchased the following applications: FullStory for Customer Experience in 2022, Cloudflare CDN for Content Delivery Network in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cristal Innovation is running and its propensity to invest more and deepen its relationship with FullStory , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cristal Innovation revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cristal Innovation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cristal Innovation Tech Stack and Enterprise Applications
Cristal Innovation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FullStory | Legacy | FullStory | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Cristal Innovation implemented FullStory on their public website. The deployment targets the Customer Experience category, instrumenting front-end JavaScript to capture session replay and event-level telemetry across the customer-facing site. As a 10 person automotive business based in Canada, Cristal Innovation uses FullStory to observe user behavior on their web storefront and support digital customer interactions. The implementation centralizes session replay and clickstream capture for UX analysis and issue reproduction.
Configuration emphasizes session replay, event capture, heatmaps, and basic funnel visibility, with front-end instrumentation sending data to FullStory for cloud processing. Governance is lightweight and oriented to a small team, using masking and consent controls to limit sensitive data capture and to enable support and product decision workflows. FullStory is used for UX troubleshooting and customer support case reconstruction, aligning the application to standard Customer Experience tooling patterns for small websites.
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Cristal Innovation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudflare | Legacy | Cloudflare CDN | Content Delivery Network | IaaS | n/a | 2021 | 2021 |
In 2021, Cristal Innovation implemented Cloudflare CDN on its public website https://www.stationlaveglace.ca/. Cloudflare CDN was provisioned as the fronting edge layer, bringing Content Delivery Network capabilities to the companys customer-facing web property. The deployment positions Cristal Innovation Cloudflare CDN to support marketing and customer experience functions for its online presence.
The implementation routes site traffic through Cloudflares global edge network, enabling edge caching, TLS termination, and centralized cache control configured in the Cloudflare CDN console. Operational changes included updating DNS records to point the site to the Cloudflare service and configuring cache TTL and certificate settings, which align governance over content delivery and certificate management with the web operations workflow. The deployment scope is limited to the public website and the associated web content delivery and traffic management functions.
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IT Decision Makers and Key Stakeholders at Cristal Innovation
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Cristal Innovation Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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