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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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Cristal Union
Location
Route dArcis sur Aube,
Troyes, 10700,
France
Website
https://www.cristal-union.fr/
Phone
33 1 42 99 00 00
Artw industry
Manufacturing
Employee
Revenue

Cristal Union Technographics

Cristal Union Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Cristal Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Cristal Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Cristal Union has purchased the following applications: Conecteo Kiamo for Call Center in 2015, Microsoft 365 for Collaboration in 2015, Cloudflare CDN for Content Delivery Network in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Cristal Union is running and its propensity to invest more and deepen its relationship with Conecteo , Microsoft , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Cristal Union revenues, which have grown to $1.79 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cristal Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Cristal Union Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Conecteo Legacy Conecteo Kiamo Call Center CRM n/a 2015 2015 In 2015, Cristal Union implemented Conecteo Kiamo as a Call Center application to support its contact center operations for customer and partner support. The deployment was delivered by vendor Conecteo and focused on operationalizing inbound and outbound voice handling, queue management, and agent orchestration for Cristal Union's customer-facing teams. Conecteo Kiamo was configured with standard call center functional modules including automatic call distribution, interactive voice response, skills based routing, agent desktop tools, interaction logging, call recording, and real-time and historical reporting. Configuration emphasized contact routing, skills profiles, and configurable agent workflows consistent with Call Center operational practices. Operational coverage targeted Cristal Union customer service and partner support business functions within its manufacturing organization, with governance centered on centralized configuration of routing rules, escalation policies, and agent role definitions. Rollout and ongoing operations relied on Conecteo provided platform configuration and administration, with internal governance aligning contact center workflows to existing service processes.
Marketing Automation CRM 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Cloudflare Legacy Cloudflare CDN Content Delivery Network IaaS n/a 2021 2021
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Core HR HCM 2013 2013
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
EMM / MDM / MAM CyberSecurity 2014 2014
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
ERP Financial ERP Financial Management 2014 2014
ERP Financial ERP Financial Management 2011 2011
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Intelligent Document Processing Content Management 2012 2013
Procurement
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Procurement Procurement 2012 2012
Supplier Relationship Management Procurement 2012 2012
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Transactional Email PaaS 2020 2020
IT Decision Makers and Key Stakeholders at Cristal Union
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Cristal Union Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Cristal Union Technographics

Cristal Union is a Manufacturing organization based in France, with around 2000 employees and annual revenues of $1.79 billion.

Cristal Union operates a diverse technology stack with applications such as Conecteo Kiamo, Microsoft 365 and Cloudflare CDN, covering areas like Call Center, Collaboration and Content Delivery Network.

Cristal Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Conecteo, Microsoft and Cloudflare.

Cristal Union recently adopted applications including Cloudflare CDN in 2021, SendinBlue in 2020 and Pathwire MailJet in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Cristal Union’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Cristal Union’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Cristal Union technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.