Paris 17e Arrondissement, 75017,
France
Crown-Ceram Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Crown-Ceram and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Crown-Ceram employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crown-Ceram has purchased the following applications: Magic Touch Software for Laboratory Management in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019, Hubspot CRM for CRM in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crown-Ceram is running and its propensity to invest more and deepen its relationship with Magic Touch Software , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crown-Ceram revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crown-Ceram intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Magic Touch Software | Legacy | Magic Touch Software | Laboratory Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Crown-Ceram implemented Magic Touch Software as its Laboratory Management platform across its French operations. The deployment positioned Magic Touch Software to manage case handling and improve operational visibility for a 50 person life sciences firm, replacing capabilities previously provided by a custom LMS.
The implementation integrated carrier tracking, accounting interfaces, and a customer portal to centralize case visibility and reduce shipping errors. Functional configuration emphasized case management and sample tracking workflows typical of Laboratory Management, with automation of carrier status feeds and customer facing case updates via the portal.
Operational governance concentrated on lab managers and customer service workflows, with rollout limited to France and aligned to shop floor and customer facing processes. The case study reports outcomes from the deployment, notably managers became approximately 300% more productive and customer communication improved through the portal, indicating substantial operational uplift in case processing and shipping coordination.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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