Crystal Springs Resort
1 Wild Turkey Way,
Hamburg, 7419, NJ,
United States
Hamburg, 7419, NJ,
United States
1 973-862-4351
Leisure and Hospitality
Crystal Springs Resort Technographics
Crystal Springs Resort Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crystal Springs Resort and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Crystal Springs Resort employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crystal Springs Resort has purchased the following applications: Agilysys InfoGenesis POS for Point Of Sale in 2018, Adobe Audience Manager for Data Management Platform in 2021, SolarWinds Pingdom RUM for Application Performance Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crystal Springs Resort is running and its propensity to invest more and deepen its relationship with Agilysys , Revinate , SABRE or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crystal Springs Resort revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crystal Springs Resort intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crystal Springs Resort Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Agilysys | Legacy | Agilysys InfoGenesis POS | Point Of Sale | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018, Crystal Springs Resort deployed Agilysys InfoGenesis POS across multiple properties to standardize Point of Sale operations and enhance guest experiences. The Agilysys InfoGenesis POS implementation targeted resort food and beverage outlets, retail pro shop operations, and event banquet billing as part of a rollout spanning the resort’s distinct properties.
Implementation centered on core Point of Sale capabilities including transaction processing, tableside and counter order capture, integrated payment processing, item and pricing management, and centralized reporting. The deployment configured back office inventory controls, menu and price orchestration, and operational modules for event and banquet management consistent with standard POS functional workflows. Agilysys InfoGenesis POS was provisioned with role based user access, staff terminal configurations, and a centralized master data approach to support consistent guest facing transactions across sites.
Rollout proceeded as a phased program with site level training, cashier and manager governance, and operational process changes to align checkout, event billing, and F and B order flows to the new Point of Sale platform. Governance emphasized centralized configuration and staged cutovers to minimize service disruption while enabling consolidated reporting across properties. The selection and deployment were positioned to deliver enhanced guest experiences through unified Agilysys InfoGenesis POS transaction and service handling.
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Reservation and Booking Management | ERP Services and Operations |
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2016 | 2016 |
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Reservation and Booking Management | ERP Services and Operations |
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2021 | 2021 |
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Reservation and Booking Management | ERP Services and Operations |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Audience Manager | Data Management Platform | CRM | n/a | 2021 | 2021 |
In 2021, Crystal Springs Resort implemented Adobe Audience Manager as a Data Management Platform on its customer facing website to centralize audience data collection. The deployment concentrates on web tagging to capture guest behavioral signals, enabling marketing teams to assemble unified profiles for segmentation and targeting.
Adobe Audience Manager was configured to deliver core Data Management Platform capabilities including audience segmentation, trait and profile stitching, cookie based identifier collection, and exportable segment workflows for activation in advertising and personalization channels. The implementation emphasizes client side tag deployment and in browser data capture, with segment definitions and activation rules managed within the Adobe Audience Manager console.
Governance and operational ownership sit with the resort marketing and digital teams, who established an audience taxonomy, tag governance processes, and consent aligned data collection practices to support privacy compliance. Ongoing operations focus on segment lifecycle management, taxonomy updates, and integration ready segment exports to support campaign targeting on the website and related digital touchpoints.
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Solarwinds | Legacy | SolarWinds Pingdom RUM | Application Performance Management | ITSM | n/a | 2014 | 2014 |
In 2014 Crystal Springs Resort deployed SolarWinds Pingdom RUM on its public website to instrument end user experience and surface frontend performance telemetry. SolarWinds Pingdom RUM is an Application Performance Management solution that captures Real User Monitoring data, page load timings, resource timing metrics, and aggregated session-level performance used to monitor customer-facing web pages. The deployment relied on client-side instrumentation embedded in site pages, feeding visualizations and alerting into the Pingdom RUM console for operational visibility.
Configuration focused on Real User Monitoring, session sampling and resource-level timing, with dashboards and alert rules provisioned to support web operations and digital experience teams. SolarWinds Pingdom RUM provides the Application Performance Management visibility used by web operations, marketing-led experience optimization, and incident triage workflows, with monitoring coverage scoped to the resort public site and ownership assigned to the web operations function.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Crystal Springs Resort
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Apps Being Evaluated by Crystal Springs Resort Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crystal Springs Resort IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crystal Springs Resort digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Crystal Springs Resort Technographics
Crystal Springs Resort is a Leisure and Hospitality organization based in United States,
with around 1500 employees and annual revenues of $200.0 million.
Crystal Springs Resort operates a diverse technology stack with applications such as
Agilysys InfoGenesis POS, Adobe Audience Manager and SolarWinds Pingdom RUM,
covering areas like Point Of Sale, Data Management Platform and Application Performance Management.
Crystal Springs Resort has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Agilysys, Adobe Systems and Solarwinds.
Crystal Springs Resort recently adopted applications including
SABRE Synxis Guest Connect in 2021, Adobe Audience Manager in 2021 and Adobe Marketing Cloud (ex Omniture) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crystal Springs Resort’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crystal Springs Resort’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crystal Springs Resort technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.