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Customer Success Solutions Pvt Ltd
Location
3rd Floor, Wali Plaza, Opposite KFC, Commercial Market, Block B Satellite Town,
Rawalpindi, 46000,
Pakistan
Website
https://www.css.company/
Phone
92 51-8430066
Artw industry
Professional Services
Employee
Revenue

Customer Success Solutions Pvt Ltd Technographics

Customer Success Solutions Pvt Ltd Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Customer Success Solutions Pvt Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Customer Success Solutions Pvt Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Customer Success Solutions Pvt Ltd has purchased the following applications: Aloware for Call Center in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Customer Success Solutions Pvt Ltd is running and its propensity to invest more and deepen its relationship with Aloware , Google , Front or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Customer Success Solutions Pvt Ltd revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Customer Success Solutions Pvt Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Customer Success Solutions Pvt Ltd Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Aloware Legacy Aloware Call Center CRM n/a 2017 2017 In 2017, Customer Success Solutions Pvt Ltd implemented Aloware as its Call Center Software. The Pakistan-based professional services firm of about 100 employees deployed Aloware to support a mix of customer support, technical support and customer success functions across phone, email and live chat channels. Aloware was configured as the telephony and contact routing layer, supporting inbound and outbound voice workflows, SMS, queue-based call routing, call recording and an agent desktop for ticket creation and wrap-up notes. Configuration emphasized blended agent queues across support and success teams, scripted call triage for consistent handling and reporting dashboards to monitor call volume and agent activity. The deployment operated alongside a multi-channel support stack that included HubSpot for CRM and inbox and chat platforms such as FrontApp, Help Scout, Intercom, Olark Chat, Acquire chat and Nectar Desk used by the team. Aloware served as the phone-first component in the stack and was implemented to surface caller context to agents, aligning telephony events with existing email and chat workflows. Governance and rollout centralized admin control for queue management, call recording governance and escalation workflows, with training focused on agent use of the Aloware agent desktop and standard ticket creation. Operational scope covered customer support, technical support and customer success teams, with process changes to standardize call handling and recordkeeping across channels.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2019 2019
Collaboration Collaboration 2017 2017
IT Decision Makers and Key Stakeholders at Customer Success Solutions Pvt Ltd
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Customer Success Solutions Pvt Ltd Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Customer Success Solutions Pvt Ltd Technographics

Customer Success Solutions Pvt Ltd is a Professional Services organization based in Pakistan, with around 100 employees and annual revenues of $8.0 million.

Customer Success Solutions Pvt Ltd operates a diverse technology stack with applications such as Aloware and Google Workspace (Formerly Google G-Suite), covering areas like Call Center and Collaboration.

Customer Success Solutions Pvt Ltd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Aloware and Google.

Customer Success Solutions Pvt Ltd recently adopted applications including Google Workspace (Formerly Google G-Suite) in 2019, Aloware in 2017 and FrontApp in 2017, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Customer Success Solutions Pvt Ltd’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Customer Success Solutions Pvt Ltd’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Customer Success Solutions Pvt Ltd technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.