Customers Bank Digital Transformation Initiatives

About the Customer

Customers Bank, a subsidiary of Customers Bancorp, Inc., is an equal opportunity lender and a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bancorp, Inc. voting common shares are listed on the New York Stock Exchange.

Scope and Challenges

In recent years, Customers Bank’s assets have increased from $250 million to nearly $10 billion through significant organic growth. The bank, known for its use of leading-edge financial technology sought a solution that will help the management operate with the growing business.

Outcome and Implications

Enhanced capabilities provided by the new FIS core banking platform included a more intuitive and easy-to-navigate user interface, integrated digital and mobile banking tools, enhanced security controls, and anytime access to statements and forms. 

The FIS platform will also help the bank manage complex regulatory requirements and streamline back-end processes. The project is expected to go live somewhere in 2019.

Quotes

“High-tech, high-touch service is our differentiator and calling card at Customers Bank. By moving to a new online and mobile banking platform from FIS, we are able to provide our customers with the advanced services and convenience they are looking for while giving us the flexibility to support our continued growth.” - said Jay Sidhu, Chairman, and CEO of Customers Bank.