Apps Run The World

Customers Bank Software Purchases and Digital Transformation Initiatives

Last updated on 2021-08-18 15:27:56

Discover the latest software purchases and digital transformation initiatives being undertaken by Customers Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 822 Customers Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Customers Bank has purchased the following applications: Okta Identity Cloud for Access and Identity Management (AIG) in 2021, jsDelivr CDN for Content Delivery Network in 2021, Salesforce Sales Cloud for Sales Automation in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Customers Bank is running and its propensity to invest more and deepen its relationship with Okta , jsDelivr , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Customers Bank revenues, which have grown to $445.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Customers Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Customers Bank, a subsidiary of Customers Bancorp, Inc., is an equal opportunity lender and a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bancorp, Inc. voting common shares are listed on the New York Stock Exchange.

Scope and Challenges

In recent years, Customers Bank’s assets have increased from $250 million to nearly $10 billion through significant organic growth. The bank, known for its use of leading-edge financial technology sought a solution that will help the management operate with the growing business.

Outcome and Implications

Enhanced capabilities provided by the new FIS core banking platform included a more intuitive and easy-to-navigate user interface, integrated digital and mobile banking tools, enhanced security controls, and anytime access to statements and forms. 

The FIS platform will also help the bank manage complex regulatory requirements and streamline back-end processes. The project is expected to go live somewhere in 2019.

Quotes

“High-tech, high-touch service is our differentiator and calling card at Customers Bank. By moving to a new online and mobile banking platform from FIS, we are able to provide our customers with the advanced services and convenience they are looking for while giving us the flexibility to support our continued growth.” - said Jay Sidhu, Chairman, and CEO of Customers Bank.


1101 Woodland Road
Wyomissing, 19610 , PA
United States
1 610-743-8010
https://www.customersbank.com/
Industry Employees Revenue
Banking and Financial Services 822 $445.0M

Enterprise Software and Cloud Applications being used by Customers Bank


Vendor Old Product New Product Category Market Users VAR/SI When Live
Cisco Systems Legacy Applications Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a n/a 2017 2017
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2015 2015
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Sales Automation CRM Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2011 2011
Subscribe Subscribe Subscribe Core Banking ERP Services and Operations Subscribe Subscribe 2018 2019
Subscribe Subscribe Subscribe Application Hosting Services IaaS Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Access and Identity Management (AIG) IaaS Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Secure Email Gateways (SEGs) IaaS Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Governance, Risk and Compliance TRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Governance, Risk and Compliance TRM Subscribe Subscribe 2020 2020
Vendor Old Product New Product Category Market Users VAR/SI When Live
Amazon Web Services (AWS) Legacy Applications Amazon SES Transactional Email PaaS n/a n/a 2019 2019
Vendor Old Product New Product Category Market Users VAR/SI When Live

IT Decision Makers and Key Stakeholders at Customers Bank


First Name Last Name Title Email Phone
Subscribe Subscribe Chairman and CEO Subscribe Subscribe
Subscribe Subscribe Executive Vice President, Chief Administrative Officer Subscribe Subscribe
Subscribe Subscribe President, Chief Operating Officer and Chief Lending Officer Subscribe Subscribe
Subscribe Subscribe CFO Subscribe Subscribe