West Reading, 19611, PA,
United States
Customers Bank Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Customers Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 809 Customers Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Customers Bank has purchased the following applications: FIS IBS Business Intelligence for Analytics and BI in 2016, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Customers Bank is running and its propensity to invest more and deepen its relationship with FIS Global , Microsoft , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Customers Bank revenues, which have grown to $687.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Customers Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS IBS Business Intelligence | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 | In 2016 Customers Bank implemented FIS IBS Business Intelligence to extend its Analytics and BI capabilities as part of a broader FIS banking and payments engagement focused on improving digital and mobile banking in the United States. Public sources for the multi-product engagement confirm FIS IBS core processing and reporting services were in scope, supporting the inference that FIS IBS Business Intelligence was used as the analytics/reporting layer. FIS IBS Business Intelligence was employed to centralize enterprise reporting and operational dashboards, with inferred use of ETL-driven data consolidation, a centralized reporting repository or data warehouse, scheduled batch reporting and self-service query capabilities common to Analytics and BI deployments. Configuration work likely mapped core account, payments and digital channel event data into a unified reporting model and established KPI libraries for digital banking, payment flows and core ledger reconciliation. Integrations were centered on FIS IBS core processing and the bank's payments and digital channel feeds, enabling cross-functional reporting for finance, operations and digital banking teams across the United States. Governance and rollout activities likely included role-based access controls, data reconciliation workflows and phased deployment controls prior to the confirmed IBS core conversion activity in 2018. |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 | ||
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Blockchain Platform | Blockchain |
|
2021 | 2021 |
|
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Core Banking | ERP Services and Operations |
|
2018 | 2019 |
|
|
|
|
|
|
Core Banking | ERP Services and Operations |
|
2017 | 2017 |
|
|
|
|
|
|
Core Banking | ERP Services and Operations |
|
2020 | 2020 |
|
|
|
|
|
|
Digital Banking | ERP Services and Operations |
|
2020 | 2020 |
|
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2011 | 2011 |
|
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
|
Treasury Management | TRM |
|
2018 | 2019 |
|
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
|
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||