Customers Bank
701 Reading Avenue,
West Reading, 19611, PA,
United States
West Reading, 19611, PA,
United States
1 610-933-2000
Banking and Financial Services
Customers Bank Technographics
Customers Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Customers Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 809 Customers Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Customers Bank has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2011, FIS Core Banking for Core Banking in 2018, FIS IBS Business Intelligence for Analytics and BI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Customers Bank is running and its propensity to invest more and deepen its relationship with Intuit , FIS Global , Fiserv or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Customers Bank revenues, which have grown to $687.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Customers Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Customers Bank Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP Financial Management | x | 2011 | 2011 |
In 2011, Customers Bank implemented Intuit Quickbooks Enterprise to extend its ERP Financial capabilities into customer-facing digital channels. The deployment was intended to power online and mobile banking features while serving as the bank's accounting and cash management backbone.
Intuit Quickbooks Enterprise was configured to support cash management workflows, transaction posting, fee handling for automatic refunds of foreign ATM surcharges, and customer notification channels including text messaging. The implementation included remote deposit capture capabilities enabling check acceptance from smartphones and integration points for check-scanning ATMs to bring deposited items into the bank's transaction processing flow.
Architecturally, the Intuit Quickbooks Enterprise instance was integrated with the bank's online and mobile front ends and ATM capture systems to route transactions into reconciliation and cash management ledgers. The rollout followed a staged release schedule, with online and mobile banking tools activated in late spring and remote deposit capture expanded in the fall, reflecting a phased channel enablement approach.
Operational ownership aligned with retail banking, treasury and operations teams, linking ERP Financial transaction processing to customer service and ATM operations. The program focused on channel integration and workflow orchestration to provide customers access to advanced cash management, text notifications, automatic ATM surcharge refunds and mobile remote deposit capabilities.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Fiserv Signature Bank Platform | FIS Core Banking | Core Banking | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018, Customers Bank implemented FIS Core Banking, a Core Banking platform deployed to support the bank's growth. The implementation replaced the Fiserv Signature Bank Platform and centralized core processing for the $10 billion community based bank serving Pennsylvania, New York, New Jersey, Rhode Island, Massachusetts, New Hampshire and Illinois.
FIS Core Banking was configured to deliver standard core banking capabilities including account processing, deposit and loan servicing, general ledger posting, customer information management, and transaction processing. Configuration work focused on aligning product catalogs, posting rules, interest calculations, and batch and real time transaction workflows with existing retail and commercial product lines.
The deployment covered retail and commercial banking operations, finance and IT functions, and branch processing across the bank's regional footprint. Integration work emphasized operational cutover and data migration from the Fiserv Signature Bank Platform, with a staged program to convert account records, opening balances, and transaction histories into FIS Core Banking.
Governance changes included centralized change control for core parameter updates, consolidated core operations and reconciliation processes, and revised operational workflows to accommodate the FIS Core Banking transaction model. The bank positioned the FIS Core Banking implementation to support ongoing growth, with program governance and conversion sequencing designed to maintain operational continuity during and after cutover.
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Core Banking | ERP Services and Operations |
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2017 | 2017 |
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Core Banking | ERP Services and Operations |
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2020 | 2020 |
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Digital Banking | ERP Services and Operations |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS IBS Business Intelligence | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016 Customers Bank implemented FIS IBS Business Intelligence to extend its Analytics and BI capabilities as part of a broader FIS banking and payments engagement focused on improving digital and mobile banking in the United States. Public sources for the multi-product engagement confirm FIS IBS core processing and reporting services were in scope, supporting the inference that FIS IBS Business Intelligence was used as the analytics/reporting layer.
FIS IBS Business Intelligence was employed to centralize enterprise reporting and operational dashboards, with inferred use of ETL-driven data consolidation, a centralized reporting repository or data warehouse, scheduled batch reporting and self-service query capabilities common to Analytics and BI deployments. Configuration work likely mapped core account, payments and digital channel event data into a unified reporting model and established KPI libraries for digital banking, payment flows and core ledger reconciliation.
Integrations were centered on FIS IBS core processing and the bank's payments and digital channel feeds, enabling cross-functional reporting for finance, operations and digital banking teams across the United States. Governance and rollout activities likely included role-based access controls, data reconciliation workflows and phased deployment controls prior to the confirmed IBS core conversion activity in 2018.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2018 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Customers Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Customers Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Customers Bank IT executives and key decision makers. This section highlights Customers Bank's latest recorded technology evaluations, including BillerIQ for Payment Processing on 2025-09-30, nCino Bank Operating System for Core Banking on 2025-03-27, and Finastra Misys FusionBanking Loan IQ for Loan Management on 2024-07-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Customers Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Customers Bank Technographics
Customers Bank is a Banking and Financial Services organization based in United States,
with around 809 employees and annual revenues of $687.0 million.
Customers Bank operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, FIS Core Banking and FIS IBS Business Intelligence,
covering areas like ERP Financial, Core Banking and Analytics and BI.
Customers Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit and FIS Global.
Customers Bank recently adopted applications including
TassatPay in 2021, Salesforce Sales Cloud in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Customers Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Customers Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Customers Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.