CVS Health
1 CVS Drive,
Woonsocket, 2895, RI,
United States
Woonsocket, 2895, RI,
United States
1 401-765-1500
Healthcare
CVS Health Technographics
CVS Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CVS Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 219000 CVS Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CVS Health has purchased the following applications: Serrala FinanceSuite Accounts Payable for AP Automation in 2012, Oracle Cloud HCM Absence Management for Absence and Leave Management in 2018, HealthRules Payer for Core Admin Processing System in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CVS Health is running and its propensity to invest more and deepen its relationship with Serrala , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CVS Health revenues, which have grown to $372.81 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CVS Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CVS Health Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite Accounts Payable | AP Automation | ERP Financial Management | n/a | 2012 | 2012 |
In 2012, CVS Health implemented Serrala FinanceSuite Accounts Payable. The Serrala FinanceSuite Accounts Payable deployment targeted AP Automation to support procure to pay workflows beginning at purchase requisition and continuing through payment execution.
Implementation scope centered on procure to pay processes tightly aligned with SAP Materials Management, covering purchase requisition, purchase order creation, goods receipt, invoice receipt, three way matching, and downstream payment processing either manually or through the Automatic Payment Program configured via FBZP. Functional configuration work documented in the engagement included Automatic Payment Program parameters, proposals and payments, evaluated receipt settlement, vendor master configuration, withholding tax reporting for 1099 and 1042, and treasury submodule settings for house banks, multiple bank accounts, alternate bank selection and check lot management.
The technical architecture incorporated IDOC based EDI for inbound and outbound data exchange, Bank Communication Management to facilitate approval workflows for outgoing payments, Payment Medium Workbench per region, batch job scheduling for interface processing, and electronic bank statement handling. Activities also included loading open invoices, vendor records and payments into SAP as part of a mainframe to SAP conversion effort, plus configuration and support for Vendor Invoice Management and Dolphin PTS for automated invoice receipt with attached images.
Governance and operational controls used change request management and transport requests to move configuration from development to test and production, and maintained Detailed Design Documents and Step Design Documents in Solution Manager for PRICEFW objects. Testing and rollout discipline relied on HPQC for test case management and defect tracking, creation of program variants and scheduled jobs, end user training, and ongoing support to resolve operational issues and refine AP and treasury workflows.
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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ERP Financial | ERP Financial Management |
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2019 | 2020 |
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ERP Financial | ERP Financial Management |
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2020 | 2020 |
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ERP Financial | ERP Financial Management |
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2019 | 2021 |
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Expense Management | ERP Financial Management |
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2012 | 2013 |
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Expense Management | ERP Financial Management |
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2022 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Absence Management | Absence and Leave Management | HCM | n/a | 2018 | 2020 |
In 2018, CVS Health implemented Oracle Cloud HCM Absence Management as part of its Oracle HCM Cloud deployment under the Absence and Leave Management category. Oracle Cloud HCM Absence Management was configured to operate within the broader Fusion HCM footprint and to tie absence administration into payroll and core HR processes.
The implementation covered configuration and functional design across Absence Management, Global HR, Payroll, Compensation Management, Time and Labor, Performance Management and Workforce Modeling. Project work included mapping business requirements for core HR, absence, payroll, compensation and performance to Oracle HCM Cloud functionality, and provisioning predefined data for attendance, deductions, pension, on boarding, recruitment, career management and time management constructs. Oracle Cloud HCM Absence Management was set up for absence types, accrual rules, eligibility and timecard interactions aligned with Fusion Time and Labor supplies.
Data orchestration relied on HCM Extracts, File Based Loader procedures and OTBI reporting, with XML interfaces and Taleo TCC and TSS integration for recruiting flows. The engagement produced high volume CSV extracts, wrote conversion SQRs to populate Oracle HCM application database tables, and delivered interfaces and reports for HR, Payroll, Benefits and Time and Labor. Security governance was implemented through custom job and data roles, security profiles and administration in APM, OIM and the Security Console, and a custom OTL timecard approval workflow was designed and tested to enable external approver scenarios.
Operational scope and governance spanned HR, Benefits Administration, Payroll, Time and Labor and Recruiting, with management of functional budgets, timelines and resources for e Profile, e Compensation and e Performance modules. The delivery included parallel test troubleshooting, payroll setup validation and creation of daily and weekly dashboards and OTBI reports to track headcount, terminations and compensation related metrics.
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Benefits Administration | HCM |
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2018 | 2019 |
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Candidate Relationship Management | HCM |
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2019 | 2019 |
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Candidate Relationship Management | HCM |
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2013 | 2013 |
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Compensation Management | HCM |
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2012 | 2013 |
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Compensation Management | HCM |
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2018 | 2019 |
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Compensation Management | HCM |
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2018 | 2020 |
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Contingent Labor Management | HCM |
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2012 | 2013 |
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Core HR | HCM |
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2020 | 2020 |
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Employee Experience | HCM |
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2019 | 2019 |
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Employee Experience | HCM |
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2019 | 2019 |
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Employee Experience | HCM |
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2016 | 2016 |
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HR Compliance | HCM |
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2016 | 2016 |
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HR Service Delivery | HCM |
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2018 | 2019 |
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Learning and Development | HCM |
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2012 | 2013 |
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Onboarding | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2018 | 2019 |
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Payroll | HCM |
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2018 | 2020 |
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Performance and Goal Management | HCM |
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2012 | 2013 |
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Performance and Goal Management | HCM |
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2018 | 2019 |
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Performance and Goal Management | HCM |
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2018 | 2020 |
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Recruiting Chatbot | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Succession and Leadership Planning | HCM |
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2012 | 2013 |
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Talent Sourcing | HCM |
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2019 | 2019 |
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Talent Sourcing | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Video Interviewing | HCM |
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2021 | 2021 |
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Workforce Analytics | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2016 | 2017 |
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Workforce Management | HCM |
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2016 | 2017 |
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Workforce Management | HCM |
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2011 | 2011 |
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Workforce Management | HCM |
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2016 | 2017 |
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Workforce Management | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HealthEdge Software | Legacy | HealthRules Payer | Core Admin Processing System | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, CVS Health implemented HealthRules Payer for Core Admin Processing System responsibilities within its payer operations and claims processing teams. The deployment centralized administrative processing and claims adjudication on HealthRules Payer, establishing the application as the primary platform for contracts, rates and pricing configuration feeding claim workflows.
Configuration work focused on contract management, rate tables, pricing rules and adjudication engine tuning so that contract terms and fee schedules were accurately applied during claims processing. HealthRules Payer was configured to capture pricing calculation logic, claim validation rules and benefit configuration, aligning pricing inputs directly with adjudication paths and exception handling.
Operational governance emphasized configuration controls, versioned rate table management and formal validation routines to ensure contracts, rates and pricing were configured correctly to accurately process claims in HealthRules Payer. The program documented change control procedures and handoffs between contract administration, pricing teams and claims operations to maintain configuration integrity and support ongoing rate updates.
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Core Admin Processing System | ERP Services and Operations |
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2021 | 2021 |
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Core Admin Processing System | ERP Services and Operations |
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2020 | 2021 |
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Electronic Health Record | ERP Services and Operations |
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2017 | 2017 |
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Electronic Health Record | ERP Services and Operations |
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2017 | 2017 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2020 |
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Electronic Health Record | ERP Services and Operations |
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2021 | 2021 |
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Electronic Health Record | ERP Services and Operations |
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2021 | 2021 |
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Facility Management | ERP Services and Operations |
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2015 | 2015 |
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Laboratory Management | ERP Services and Operations |
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2021 | 2021 |
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Pharmacy Management | ERP Services and Operations |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Analytics and BI | Analytics and BI |
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2012 | 2013 |
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2012 | 2013 |
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2014 | 2015 |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Contract Lifecycle Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Demand Forecasting and Planning | SCM |
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2016 | 2016 |
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Inventory Management | SCM |
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2014 | 2014 |
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Inventory Management | SCM |
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2022 | 2022 |
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Supply Chain Management | SCM |
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2014 | 2014 |
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Warehouse Management | SCM |
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2016 | 2016 |
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Warehouse Management | SCM |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2016 | 2016 |
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Customer Analytics | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2012 | 2013 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2012 | 2013 |
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Marketing Automation | CRM |
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2012 | 2013 |
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Marketing Automation | CRM |
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2012 | 2013 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2022 | 2022 |
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Environmental, Social, and Governance (ESG) | EPM |
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2022 | 2022 |
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EPM | EPM |
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2012 | 2013 |
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EPM | EPM |
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2012 | 2013 |
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EPM | EPM |
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2012 | 2013 |
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EPM | EPM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2016 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2022 | 2022 |
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Sourcing | Procurement |
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2012 | 2013 |
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Supplier Relationship Management | Procurement |
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2012 | 2012 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2018 | 2018 |
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Configure Price Quote (CPQ) | SPM |
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2019 | 2019 |
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Incentive Compensation Management | SPM |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Payment Integrity | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2020 | 2020 |
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API Management | PaaS |
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2022 | 2022 |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2022 | 2022 |
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Apps Development | PaaS |
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2020 | 2020 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Backup as a Service (BaaS) | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Container Service | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Data Warehouse Appliance | IaaS |
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2017 | 2017 |
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Data Warehouse Appliance | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2014 | 2014 |
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Database Management | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2024 | 2024 |
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Database Management | IaaS |
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2018 | 2018 |
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Network Management and Monitoring | IaaS |
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2022 | 2022 |
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Network Management and Monitoring | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Threat Modeling | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at CVS Health
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by CVS Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CVS Health IT executives and key decision makers. This section highlights CVS Health's latest recorded technology evaluations, including Manhattan WMS for Warehouse Management on 2026-03-06, Epic MyChart for Electronic Health Record on 2025-11-11, and Alorica Customer Experience Management for Customer Experience on 2025-09-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CVS Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD CVS Health Technographics
CVS Health is a Healthcare organization based in United States,
with around 219000 employees and annual revenues of $372.81 billion.
CVS Health operates a diverse technology stack with applications such as
Serrala FinanceSuite Accounts Payable, Oracle Cloud HCM Absence Management and HealthRules Payer,
covering areas like AP Automation, Absence and Leave Management and Core Admin Processing System.
CVS Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Oracle and HealthEdge Software.
CVS Health recently adopted applications including
Amazon Alexa Voice AI in 2024, Tableau in 2024 and ThoughtSpot in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CVS Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CVS Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CVS Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.