Tokyo, 103-6027,
Japan
Cybozu Technographics
Cybozu Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cybozu and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 969 Cybozu employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cybozu has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, Zendesk Service for Customer Support in 2019, Rackspace Cloud for Application Hosting and Computing Services in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cybozu is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cybozu revenues, which have grown to $160.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cybozu intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cybozu Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Cybozu deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution. Cisco Webex Meetings is implemented on the Cybozu corporate website to provide web-based meeting join flows, public scheduling links, and live conferencing access for clients and collaborators.
The implementation leverages core Cisco Webex Meetings capabilities such as HD audio and video, screen sharing, meeting recording, and host controls to enable synchronous collaboration and external-facing sessions. Configuration and governance emphasize web embedding and account-level host permissions to control participant access and meeting security, with meeting scheduling and join workflows surfaced through the website to support client engagement and internal remote collaboration.
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, Cybozu implemented Zendesk Service for Customer Support on its public website, provisioning Zendesk Service as the primary cloud-hosted customer support channel. The deployment embedded Zendesk Service web widget into site pages to capture inbound customer requests and centralize ticket intake within a SaaS support platform. This positioned Zendesk Service to serve as the canonical customer-facing intake point for online support interactions.
Configuration emphasized core Customer Support capabilities typical of the category, including ticketing and lifecycle management, a web-based help center for self-service content, and workflow automation such as routing rules, macros, and SLA enforcement. Operational coverage centered on Cybozu customer service teams handling web-originated inquiries across product lines in Japan, with role-based access and escalation workflows to standardize response processes. The implementation framed governance around ticket triage, ownership, and reporting so support management could monitor queue health and agent workloads within Zendesk Service.
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rackspace Technology | Legacy | Rackspace Cloud | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 |
In 2013, Cybozu adopted Rackspace Cloud to host its customer-facing website and web applications, deploying the solution within the Application Hosting and Computing Services category. The implementation established Rackspace Cloud as the infrastructure layer supporting content delivery and application runtime for Cybozu.com.
The deployment leveraged standard Application Hosting and Computing Services capabilities, provisioning virtual servers, scalable compute and object storage to serve web content and application processes. Configuration work centered on web server hosting, content storage and instance provisioning, with automation applied to resource lifecycle and deployment workflows consistent with cloud hosting practices.
Operational scope was focused on the corporate website, affecting marketing, customer support and product teams responsible for publishing and maintaining user-facing applications. The Rackspace Cloud environment was integrated into Cybozu’s web publishing and content management workflows to ensure continuity of public-facing services in Japan.
Governance and operational ownership remained with Cybozu IT, which managed provisioning, access control and content deployment pipelines while relying on Rackspace Cloud for infrastructure-as-a-service capabilities. Operational practices emphasized standard cloud hosting workflows including instance lifecycle management and automated content deployment processes.
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Vulnerability Management | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Cybozu
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Apps Being Evaluated by Cybozu Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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