Dalkia
Panorama, 204 rue Sadi Carnot,
Saint-Andre-lez-Lille, 59350,
France
Saint-Andre-lez-Lille, 59350,
France
33 01 71 00 77 25
Utilities
Dalkia Technographics
Dalkia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dalkia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 22000 Dalkia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dalkia has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014, Adobe Experience Cloud for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dalkia is running and its propensity to invest more and deepen its relationship with Oracle , Cegid , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dalkia revenues, which have grown to $7.49 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dalkia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dalkia Tech Stack and Enterprise Applications
Dalkia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Dalkia implemented Oracle E-Business Suite as part of Project Helios to migrate the existing Oracle eBusiness Suite R11i to Oracle E-Business Suite Release 12, targeting the company financial systems. The initiative is categorized under ERP Financial and centered on Oracle Financials modules SLA, FA and E-TAX, aligning the deployment with corporate finance, tax and asset accounting responsibilities across Dalkia Groupe EDF.
The engagement included detailed functional configuration of the Subledger Accounting module SLA, Fixed Assets module FA and electronic tax module E-TAX. Functional activities documented in the program were animation of requirements workshops, collection of finance and tax requirements, and the authoring of detailed functional specifications to translate R11i designs into R12 configurations.
Data migration and conversion were core technical tasks, with mass data loads executed using SOFTA PLAY and DataLoad Pro, and specific data reprise activities for the FA module from R11i into R12. The workstreams combined configuration, data mapping, and batch loading to preserve asset histories and subledger accounting continuity during cutover.
Governance was organized around module ownership and functional consultancy, with a named responsibility for SLA, FA and E-TAX modules and structured deliverables including workshop outputs and specification documents. Oracle E-Business Suite implementation work focused on finance function process alignment, configuration governance, and controlled data migration to support the ERP Financial environment.
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Expense Management | ERP |
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2014 | 2014 |
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Dalkia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, Dalkia implemented Google Workspace (Formerly Google G-Suite) to standardize collaboration across the enterprise. The deployment is categorized under Collaboration and provides corporate email, calendaring, cloud based document collaboration, and real time communication to support knowledge work across Dalkia's 22,000 employees in France.
The Google Workspace implementation leverages core Workspace services including Gmail, Google Calendar, Google Drive, Google Docs, and Google Meet to enable shared document editing, shared drives administration, and synchronous meeting workflows. Administrative controls are exercised through the Google Admin console with domain and user provisioning, group based access controls, and centralized account management to align collaboration governance with corporate policies.
Public references on Dalkia's website indicate Google Workspace is surfaced for corporate collaboration and external touchpoints. The implementation footprint supports both corporate teams and field facing staff, orienting collaboration, document sharing, and meeting orchestration across operational and support business functions within the utilities organization.
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Dalkia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Dalkia deployed Adobe Experience Cloud on their public website to manage digital customer interactions. The deployment positions Adobe Experience Cloud as the primary platform for Customer Experience, supporting content delivery, experience orchestration, personalization, and web-facing analytics to drive customer engagement on dalkia.fr. The implementation is scoped to the corporate digital properties and aligns the application with marketing and digital channel objectives.
Configuration emphasized content management, audience targeting, tag management, and experience testing, reflecting standard Customer Experience platform modules. Operational ownership rests with Dalkia’s marketing and digital teams, who implemented editorial workflows, role-based publishing controls, and campaign orchestration for site-level content and experiences. Governance focuses on centralized content approval and operational processes for web publishing, enabling coordinated customer communications through the Adobe Experience Cloud platform.
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Utilities Customer Care and Billing | CRM |
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2014 | 2014 |
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Dalkia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Dalkia Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2017 |
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Sourcing | Procurement |
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2017 | 2017 |
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Dalkia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2020 | 2021 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Dalkia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Dalkia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Dalkia
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Director | Director | HR | |
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HR Manager | Manager | HR | |
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Human Resources Director | Director | HR | |
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HR Manager | Manager | HR | |
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HR Director | Director | HR | |
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HR Officer | Manager | HR | |
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Director of Network Purchasing, Innovation, International | Director | Procurement | |
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Purchasing Director | Director | Procurement | |
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Purchasing Director - Dalkia Sud-Ouest | Director | Procurement | |
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Information and Digital Systems Director - CIO | Director | IT | |
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Apps Being Evaluated by Dalkia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dalkia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dalkia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dalkia Technographics
Dalkia is a Utilities organization based in France,
with around 22000 employees and annual revenues of $7.49 billion.
Dalkia operates a diverse technology stack with applications such as
Oracle E-Business Suite, Google Workspace (Formerly Google G-Suite) and Adobe Experience Cloud,
covering areas like ERP Financial, Collaboration and Customer Experience.
Dalkia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Google and Adobe Systems.
Dalkia recently adopted applications including
AB Tasty Instant Analytics in 2021, ServiceNow ITSM in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dalkia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dalkia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dalkia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.