Belfast, BT1 6JS,
United Kingdom
Danske Bank UK Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Danske Bank UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 Danske Bank UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Danske Bank UK has purchased the following applications: MHR People First Core HR for Core HR in 2025, eGain Chat for Chatbots and Conversational AI in 2019, Workplace by Facebook for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Danske Bank UK is running and its propensity to invest more and deepen its relationship with MHR (formerly MidlandHR) , Oracle , eGain Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Danske Bank UK revenues, which have grown to $242.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Danske Bank UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR People First Core HR | Core HR | HCM | n/a | 2025 | 2025 |
In 2025 Danske Bank UK adopted MHR People First Core HR as a managed service to digitalise HR input and deliver UK/ROI-compliant payroll automation. Danske Bank UK implemented MHR People First Core HR to centralize Core HR functions supporting payroll and HR operations across its UK footprint including Northern Ireland.
The MHR People First Core HR deployment emphasized digitized HR input workflows and payroll automation while providing core capabilities for employee record management, payroll calculation orchestration and statutory compliance controls. Configuration prioritized managed service provisioning and rule-based payroll processing aligned to UK and ROI statutory requirements.
The managed implementation reduced manual calculations and intervention and improved payroll accuracy by moving routine payroll processing into the MHR-operated environment. Operational coverage extended across the bank's UK operations and the service model centralized HR data capture and payroll execution under MHR's control plane.
Governance changes included tighter control over payroll processing and strengthened cybersecurity and compliance controls as part of the managed service rollout. The deployment positioned Danske Bank UK to run Core HR processes with reduced manual touchpoints and formalized compliance controls.
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Recruiting | HCM |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eGain Corporation | Legacy | eGain Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Danske Bank UK deployed eGain Chat as Chatbots and Conversational AI on its public website to support customer service and online customer engagement. The eGain Chat deployment embedded conversational interfaces into retail banking web flows, enabling session orchestration, automated response delivery, and first line inquiry handling.
Implementation emphasized conversation design, intent classification, knowledge base FAQ responses, flow orchestration, and escalation paths to human agents for complex cases. Governance focused on conversational content management and iterative model tuning, with rollout concentrated on the bank's digital channels and web touchpoints to centralize automated customer interactions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2014 | 2015 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, Sales Engagement | CRM |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2022 | 2022 |
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