DAP Global
2400 Boston St # 200,
Baltimore, 21224, MD,
United States
Baltimore, 21224, MD,
United States
1 800-543-3840
Manufacturing
DAP Global Technographics
DAP Global Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DAP Global and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 DAP Global employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DAP Global has purchased the following applications: SAP R/3 for ERP Financial in 2002, SAP Digital Manufacturing for Manufacturing Execution System in 2020, LiveChat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DAP Global is running and its propensity to invest more and deepen its relationship with SAP , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DAP Global revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DAP Global intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DAP Global Tech Stack and Enterprise Applications
DAP Global ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP R/3 | ERP Financial | ERP | n/a | 2002 | 2003 |
In 2002, DAP Global implemented SAP R/3 as its ERP Financial system to centralize core finance and accounting processes. The SAP R/3 implementation was provisioned on the company infrastructure that included IBM Power Servers and IBM i, reflecting an on premises architecture aligned with DAP Global's existing platform footprint.
SAP R/3 was configured to support standard ERP Financial capabilities, including general ledger accounting, accounts payable, accounts receivable, asset accounting, cost controlling, and financial reporting workflows. The deployment also encompassed procure to pay and cost accounting processes that interface with manufacturing cost centers, using SAP R/3 financial and controlling modules to unify transactional and managerial finance data.
Operational governance for the SAP R/3 environment was structured under the Director of SAP Architecture and the Director of Infrastructure and Communications, providing centralized architecture oversight and infrastructure operations. The implementation covered enterprise finance and manufacturing operations, with process ownership and change control routed through the SAP architecture function and infrastructure teams to maintain system stability and alignment with manufacturing finance requirements.
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DAP Global ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Digital Manufacturing | Manufacturing Execution System | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, DAP Global implemented SAP Digital Manufacturing as part of a Manufacturing Execution System initiative to formalize plant maintenance and link production execution with enterprise processes. The project centered on embedding SAP Digital Manufacturing and SAP plant maintenance functionality into DAP Global’s manufacturing operations.
The implementation configured SAP PM to support maintenance managers, planners and technicians, with tasklists, master data structures and maintenance plan transformation. Spare parts procurement and management were restructured in SAP MM, while external maintenance procurement processes were implemented and tied into FI accounts payable procedures. Project deliverables included business blueprint and data requirement sessions, design documents, user manuals and training materials.
Integrations were a core element, SAP PM was integrated with SAP Digital Manufacturing Cloud via data replication and SAP Cloud Platform Integration CPI, and interface configuration was completed with FICO, MM and PP to align maintenance, procurement and production processes. The team extracted, transformed and loaded master data into SAP to enable business validation of maintenance plans and master records. All client manuals were transferred into DMS info records and assigned to the respective tasklists to centralize maintenance documentation.
Rollout activities included targeted user sessions for maintenance managers, planners and technicians, development of a repeatable template design for additional plant PM implementations, and post go live user support to address adoption issues. Governance was established around maintenance planning, spare parts procurement and FI A/P integration to standardize workflows across manufacturing sites.
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DAP Global AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, DAP Global implemented LiveChat on its public website. DAP Global implemented LiveChat as a Chatbots and Conversational AI solution to support customer service and online sales engagement, deploying the LiveChat widget to enable real time visitor conversations and proactive greeting workflows.
Deployment used the LiveChat cloud hosted agent console and a browser based chat widget, enabling visitor monitoring, chat routing to support queues, canned responses, transcript capture, and administrative configuration for operating hours. Operational ownership was split between web operations and customer service teams, with configuration focused on chat routing, scripted conversational workflows, and transcript retention policies, and the rollout targeted product and support pages across the corporate site.
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DAP Global Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2020 | 2020 |
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DAP Global Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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DAP Global eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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DAP Global SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Demand Forecasting and Planning, Advanced Planning and Scheduling | SCM |
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2003 | 2004 |
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Inventory Management | SCM |
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2003 | 2004 |
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DAP Global CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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DAP Global PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Operating System (OS) | PaaS |
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2002 | 2002 |
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DAP Global IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at DAP Global
| First Name | Last Name | Title | Function | Department | Phone | |
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Sr IT Director | Director | IT | |
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Manager - IT Infrastructure & Operations | Manager | IT | |
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Director of Technology | Director | IT | |
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Director - Infrastructure Platforms | Director | IT | |
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Manager, Enterprise Applications | Manager | IT | |
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Apps Being Evaluated by DAP Global Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DAP Global IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DAP Global digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD DAP Global Technographics
DAP Global is a Manufacturing organization based in United States,
with around 700 employees and annual revenues of $80.0 million.
DAP Global operates a diverse technology stack with applications such as
SAP R/3, SAP Digital Manufacturing and LiveChat,
covering areas like ERP Financial, Manufacturing Execution System and Chatbots and Conversational AI.
DAP Global has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and LiveChat, Inc..
DAP Global recently adopted applications including
Slack Connect in 2022, Salesforce Sales Cloud in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DAP Global’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DAP Global’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DAP Global technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.