Datel
Cinnamon Park,
Warrington, WA2 0XP,
United Kingdom
Warrington, WA2 0XP,
United Kingdom
44 80 0077-5888
Professional Services
Datel Technographics
Datel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Datel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 212 Datel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Datel has purchased the following applications: Sage Intacct for ERP Financial in 2023, Reward Gateway Employee Reward and Recognition for Employee Recognition and Rewards Management in 2022, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Datel is running and its propensity to invest more and deepen its relationship with Sage , Edenred , Parker Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Datel revenues, which have grown to $37.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Datel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Datel Tech Stack and Enterprise Applications
Datel ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2023 | 2023 |
In 2023 Datel implemented Sage Intacct as its ERP Financial application. The deployment leverages Sage Intacct cloud SaaS to centralize core financial functions including general ledger, accounts payable, accounts receivable, billing, and financial reporting for the company’s finance organization.
Sage Intacct is surfaced on their website to support online billing and invoicing workflows, with configuration focused on chart of accounts standardization, automated posting of web-originated transactions, and role based access controls for finance and service delivery teams. The implementation emphasizes workflow orchestration for month end close, configurable approval routing for payables and receivables, and embedded financial reporting to support professional services accounting and operational governance.
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Datel HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Edenred | Legacy | Reward Gateway Employee Reward and Recognition | Employee Recognition and Rewards Management | HCM | n/a | 2022 | 2022 |
In 2022, Datel deployed Reward Gateway Employee Reward and Recognition as its Employee Recognition and Rewards Management solution, hosting the application on datel.rewardgateway.co.uk to provide a centralized employee rewards portal. The implementation positions Reward Gateway Employee Reward and Recognition to support HR and people operations across Datel's UK workforce of about 212 employees, providing a single access point for recognition programs and reward redemption. Delivery is portal based, with the application exposed on the company website for employee access and program communication.
Configuration work centered on standard Employee Recognition and Rewards Management capabilities, including configurable recognition workflows, a digital reward catalog with points and redemption mechanics, and administrative user management to enforce program governance. Datel aligned platform configuration with HR policies and internal communication processes to govern nominations, approvals and program updates through the hosted portal. Operational ownership remains with HR and central administration, emphasizing portal administration and governance rather than infrastructure management.
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Datel AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Parker Software | Legacy | WhosOn Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2010 | 2010 |
In 2010, Datel implemented WhosOn Hybrid Chat on its website. The deployment uses WhosOn Hybrid Chat within the Chatbots and Conversational AI category to provide web-based visitor engagement for customer support and lead inquiry handling.
The implementation centers on an embedded web chat widget and a hybrid conversational flow that combines automated responses with live agent handover, leveraging standard Chatbots and Conversational AI capabilities such as session routing, chat transcript capture, and an administrative console for configuration. Configuration likely includes agent queues, canned responses, proactive invitation rules, and session escalation rules to align with professional services client interactions.
Operational coverage is focused on Datel's customer-facing website and supports customer service and sales inquiry workflows for the United Kingdom based organization. Governance appears organized around centralized administrators and designated chat operators, with operational processes for monitoring live sessions, managing agent assignments, and retaining conversational records in the WhosOn Hybrid Chat platform.
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Datel Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2013 | 2013 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Datel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Datel ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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Datel PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Datel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Datel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Managing Director | Director | Finance | |
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HR Manager | Manager | HR | |
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Finance Manager | Manager | Finance | |
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Marketing Director | Director | Marketing | |
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Sales Director | Director | Sales | |
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Apps Being Evaluated by Datel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Datel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Datel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Datel Technographics
Datel is a Professional Services organization based in United Kingdom,
with around 212 employees and annual revenues of $37.0 million.
Datel operates a diverse technology stack with applications such as
Sage Intacct, Reward Gateway Employee Reward and Recognition and WhosOn Hybrid Chat,
covering areas like ERP Financial, Employee Recognition and Rewards Management and Chatbots and Conversational AI.
Datel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Edenred and Parker Software.
Datel recently adopted applications including
Sage Intacct in 2023, Reward Gateway Employee Reward and Recognition in 2022 and CIVIC Ffora in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Datel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Datel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Datel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.