Deloitte Digital
1100 Sansome Street,
San Francisco, 94111, CA,
United States
San Francisco, 94111, CA,
United States
1 415 477 1999
Professional Services
Deloitte Digital Technographics
Deloitte Digital Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Deloitte Digital and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Deloitte Digital employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Deloitte Digital has purchased the following applications: SurveySparrow for Survey and Questionnaire in 2018, Adobe Experience Manager for Digital Asset Management in 2017, Adobe Experience Cloud for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Deloitte Digital is running and its propensity to invest more and deepen its relationship with SurveySparrow , Adobe Systems , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Deloitte Digital revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Deloitte Digital intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Deloitte Digital Tech Stack and Enterprise Applications
Deloitte Digital Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| SurveySparrow | Legacy | SurveySparrow | Survey and Questionnaire | Collaboration | n/a | 2018 | 2018 |
In 2018 Deloitte Digital implemented SurveySparrow to create Verde, a chat-style feedback bot deployed for Deloitte Greenhouse Labs. Verde launched in October 2018 as a SurveySparrow deployment for conversational feedback collection, positioning SurveySparrow to address Survey and Questionnaire use cases within the Greenhouse experience.
The implementation centered on the SurveySparrow chat-like UI and a branded survey bot persona, with survey flows configured to resemble a conversation. Functional capabilities implemented included conversational question sequencing, open-text capture to elicit qualitative insights, and an analytics dashboard for result visualization and exploration using SurveySparrow.
Operational scope was focused on Deloitte Greenhouse Labs within Deloitte Digital, where the Greenhouse team designed entire surveys to mimic a chatty bot and managed rollout to participants. Governance emphasized persona and tone consistency, question design standards for candid feedback, and adoption of bot-driven feedback workflows instead of paper forms.
Outcomes reported by the Greenhouse team included higher quality qualitative responses and improved respondent engagement, with participants responding positively to the chat interface and the SurveySparrow experience. Deloitte Digital experienced more meaningful results and richer answers from Verde compared to the responses obtained from traditional paper surveys.
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Deloitte Digital Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2017 | 2017 |
In 2017, Deloitte Digital deployed Adobe Experience Manager to manage digital assets on its website. Deloitte Digital implemented Adobe Experience Manager as a Digital Asset Management platform to centralize images, documents, and rich media used by its web content and digital marketing teams.
The implementation emphasizes core Digital Asset Management capabilities such as a centralized asset repository, metadata taxonomy and tagging, version control, and editorial approval workflows to support content publishing. Adobe Experience Manager is configured to index and organize assets, manage renditions and asset lifecycle states, and enable search and retrieval workflows consistent with DAM functional expectations.
Operational scope is focused on the company website, aligning web content and digital marketing functions under common governance. Governance and process configuration reflect role based access controls and workflow orchestration for asset approvals and publishing, establishing ownership and structured handoffs between content creators and publishing teams.
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Deloitte Digital CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Deloitte Digital deployed Adobe Experience Cloud to support Customer Experience on its public website. Deloitte Digital implemented Adobe Experience Cloud as the core Customer Experience platform for web content delivery and client facing digital engagement across its marketing and digital practice pages.
The implementation emphasizes Adobe Experience Cloud capabilities common to the Customer Experience category, including content management and delivery, digital asset management, web analytics and reporting, visitor segmentation and personalization, and experience orchestration for multi page journeys. Configuration work centered on authoring and publishing workflows, digital asset lifecycle controls, analytics tagging and data layer instrumentation, and personalization rule sets to tailor website experiences.
Operational coverage is focused on the Deloitte Digital website as the primary channel, with governance oriented to editorial workflows and content approval to support marketing and digital teams. Adobe Experience Cloud is positioned to centralize content operations, drive consistent experience delivery, and provide a single platform for managing web analytics and personalized visitor interactions.
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Deloitte Digital ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Deloitte Digital IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Deloitte Digital CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Deloitte Digital
| First Name | Last Name | Title | Function | Department | Phone | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Deloitte Digital Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Deloitte Digital IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Deloitte Digital digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Deloitte Digital Technographics
Deloitte Digital is a Professional Services organization based in United States,
with around 6000 employees and annual revenues of $1.20 billion.
Deloitte Digital operates a diverse technology stack with applications such as
SurveySparrow, Adobe Experience Manager and Adobe Experience Cloud,
covering areas like Survey and Questionnaire, Digital Asset Management and Customer Experience.
Deloitte Digital has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SurveySparrow and Adobe Systems.
Deloitte Digital recently adopted applications including
Adobe Audience Manager in 2021, Salesforce Sales Cloud in 2021 and Adobe Experience Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Deloitte Digital’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Deloitte Digital’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Deloitte Digital technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.