De Longhi
De Longhi Technographics
De Longhi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by De Longhi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 De Longhi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that De Longhi has purchased the following applications: SAP Concur Invoice for AP Automation in 2018, Benefex OneHub | Benefits for Benefits Administration in 2021, TeamSupport SnapEngage for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems De Longhi is running and its propensity to invest more and deepen its relationship with SAP , Benefex, a Zellis Company , Easygenerator or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing De Longhi revenues, which have grown to $3.41 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for De Longhi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
De Longhi Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Invoice | AP Automation | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, De Longhi implemented SAP Concur Invoice as the core platform for AP Automation to centralize supplier invoicing and expense control. The initiative was positioned within finance functions to improve registration of domestic and foreign invoices and to provide structured control over employee expense reports.
SAP Concur Invoice was configured to handle invoice registration and validation, structured approval workflows, supplier invoice capture for domestic and foreign suppliers, and to complement existing Concur expense report management. Functional modules implemented included accounts payable processing, invoice workflow routing, and expense support tied to accounting postings. The implementation leveraged category-aligned automation for invoice capture, routing, and exception handling.
Operational coverage included Back Office Treasury, General Accounting and Suppliers, and management of foreign affiliates under SAP accounting management. The deployment aligned SAP Concur Invoice with SAP accounting systems for ledger posting and control, while treasury activities such as daily monitoring and reconciliation of bank transactions and importation of Home Banking movements remained executed in the Piteco Evolotion treasury management system. Integration focus emphasized accounting posting and expense control across domestic and foreign supplier transactions.
Governance incorporated preparation of monthly bookkeeping packages for foreign consultants and formal controls for identifying and resolving discrepancies between invoices and bookkeeping. The rollout institutionalized supplier invoice registration and expense report controls within General Accounting processes and supported cross-border accounting practices for affiliates.
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex OneHub | Benefits | Benefits Administration | HCM | n/a | 2021 | 2021 |
In 2021, De Longhi implemented Benefex OneHub | Benefits. De Longhi uses Benefex OneHub | Benefits as its Benefits Administration platform, exposing the application via the corporate benefits portal at https://delonghi.onehub.global for employee access.
The deployment focuses on core Benefits Administration capabilities common to the category, including employee self-service enrollment, benefit catalog management, eligibility rules configuration, enrollment communications, and standard benefits reporting. Benefex OneHub | Benefits is configured to support HR driven enrollment cycles and ongoing benefits maintenance workflows, positioning the platform as the primary system of record for benefits data.
The implementation is delivered as a web-hosted employee portal on De Longhi's site, with HR and total rewards teams identified as the primary administrative users and the broader employee population as the consumer audience. No implementation partner or explicit backend integrations are disclosed in the available source, so integration endpoints and payroll or HRIS connections are not specified.
Governance is structured around centralized benefits administration and enrollment workflow management, with configuration controls for eligibility and communications to align with existing HR processes. The deployment places Benefex OneHub | Benefits at the center of De Longhi's HR and benefits management stack, providing centralized administration and user-facing enrollment interfaces for the company's benefits operations.
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Learning and Development | HCM |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 De'Longhi deployed TeamSupport SnapEngage on its website as a Chatbots and Conversational AI implementation to strengthen web channel customer engagement. TeamSupport SnapEngage was embedded as the primary conversational interface on the public site, providing a routed communication layer between site visitors and De'Longhi support teams while preserving session context across navigation.
Configuration work focused on conversational workflow design, chat widget provisioning, proactive messaging and human escalation patterns consistent with the Chatbots and Conversational AI category. Functional modules and capabilities implemented included automated chat routing, pre chat qualification and scripted responses, persistent conversation threads, and agent takeover workflows, aligned to common conversational platform patterns.
Operational coverage centered on website customer support touchpoints and digital customer service operations. Governance emphasized response SLAs, conversational handoff procedures and content curation for automated responses, with rollout managed at the site level to align TeamSupport SnapEngage with De'Longhi customer service processes and web channel management.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2021 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Product Information Management | eCommerce |
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2022 | 2022 |
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Shipping Management | eCommerce |
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2019 | 2019 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at De Longhi
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by De Longhi Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from De Longhi IT executives and key decision makers. This section highlights De Longhi's latest recorded technology evaluations, including Microsoft Entra ID (formerly Azure Active Directory) for Identity and Access Management (IAM) on 2026-03-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the De Longhi digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD De Longhi Technographics
De Longhi is a Manufacturing organization based in Italy,
with around 10000 employees and annual revenues of $3.41 billion.
De Longhi operates a diverse technology stack with applications such as
SAP Concur Invoice, Benefex OneHub | Benefits and TeamSupport SnapEngage,
covering areas like AP Automation, Benefits Administration and Chatbots and Conversational AI.
De Longhi has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Benefex, a Zellis Company and TeamSupport.
De Longhi recently adopted applications including
Brandquad PIM in 2022, Benefex OneHub | Benefits in 2021 and TeamSupport SnapEngage in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of De Longhi’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates De Longhi’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete De Longhi technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.