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Deltic Group Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Rackspace Technology Legacy Rackspace Cloud Application Hosting and Computing Services IaaS n/a 2018 2018
Application Hosting and Computing Services IaaS 2020 2020
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
IBM Legacy IBM Watson Assistant Chatbots and Conversational AI AI-Powered Application n/a 2017 2018 In 2017, Deltic Group deployed IBM Watson Assistant to scale guest-facing conversations for its portfolio of 55 venues, addressing the high volume of Facebook Messenger enquiries the UK’s largest late-night bar and club operator receives. The implementation is positioned within the Chatbots and Conversational AI category to support guest services and online bookings across the estate. IBM Watson Assistant was configured to handle common guest queries, surface what’s on at specific venues, and direct customers to complete purchases online. Configuration work emphasized conversational intent recognition, dialog flow orchestration, and content retrieval for event and venue information, using capabilities typical of Chatbots and Conversational AI to map intents to venue-level responses and purchase pathways. The virtual assistant was integrated with the group’s Facebook Messenger presence to capture and respond to social enquiries at scale, routing guests from conversation to the online checkout or booking flow. Operational coverage spans social media enquiries for all 55 venues and impacts guest services, marketing communications, and reservations workflows. As presented in the source case study, the Watson Assistant deployment enabled Deltic Group to respond to hundreds of thousands of Facebook Messenger enquiries each year and convert social conversations into bookings, positioning IBM Watson Assistant as the conversational layer linking social engagement to online revenue.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
CRM CRM 2022 2022
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
IT Service Management ITSM 2018 2018
IT Decision Makers and Key Stakeholders at Deltic Group
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Deltic Group Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Deltic Group Technographics

Deltic Group is a Leisure and Hospitality organization based in United Kingdom, with around 2500 employees and annual revenues of $137.0 million.

Deltic Group operates a diverse technology stack with applications such as Rackspace Cloud, IBM Watson Assistant and Microsoft 365, covering areas like Application Hosting and Computing Services, Chatbots and Conversational AI and Collaboration.

Deltic Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Rackspace Technology, IBM and Microsoft.

Deltic Group recently adopted applications including OneHash CRM in 2022, Google Cloud Platform (GCP) in 2020 and Rackspace Cloud in 2018, highlighting its ongoing modernization strategy.

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Our research team continuously updates Deltic Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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