Department for Digital, Culture, Media and Sport (DCMS)
100 Parliament Street,
London, SW1A 2BQ,
United Kingdom
London, SW1A 2BQ,
United Kingdom
44 20 7211-2210
Government
Department for Digital, Culture, Media and Sport (DCMS) Technographics
Department for Digital, Culture, Media and Sport (DCMS) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department for Digital, Culture, Media and Sport (DCMS) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Department for Digital, Culture, Media and Sport (DCMS) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department for Digital, Culture, Media and Sport (DCMS) has purchased the following applications: MHR iTrent HR for Core HR in 2019, Ruby Live Chat for Chatbots and Conversational AI in 2021, Google BigQuery for Data Warehouse in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department for Digital, Culture, Media and Sport (DCMS) is running and its propensity to invest more and deepen its relationship with MHR (formerly MidlandHR) , Ruby , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department for Digital, Culture, Media and Sport (DCMS) revenues, which have grown to $403.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department for Digital, Culture, Media and Sport (DCMS) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department for Digital, Culture, Media and Sport (DCMS) Tech Stack and Enterprise Applications
Department for Digital, Culture, Media and Sport (DCMS) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, the Department for Digital, Culture, Media and Sport (DCMS) implemented MHR iTrent HR as its Core HR platform. The implementation encompassed the department's HR and payroll capability, with the HR Information Systems Manager liaising with stakeholders to implement, test, improve and maintain the HR and Payroll system and working closely with the payroll manager to run payroll on a monthly basis.
MHR iTrent HR was configured to support employee self service and manager self service workflows, payroll processing and end of year payroll activities, and reporting and dashboarding for senior management. The implementation included functional workstreams for pay query resolution, payroll actions such as contract variations, and development of dashboards to surface employee information to managers and senior leaders.
Operational coverage included HR, payroll operations, line managers and senior management, with a single system officer reporting to the HR Information Systems Manager to support day to day administration. Reporting and information governance used BusinessObjects as the report authoring tool together with iTrent data to respond to Freedom of Information requests and stakeholder data requests, and governance responsibilities included advising HR on system actions, supporting managers and employees with self service issues, and progressing projects to extend manager ownership of payroll actions and deploy executive dashboards.
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Payroll | HCM |
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2019 | 2019 |
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Department for Digital, Culture, Media and Sport (DCMS) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, the Department for Digital, Culture, Media and Sport implemented Ruby Live Chat on its public website. Ruby Live Chat is deployed as a public-facing component in the Chatbots and Conversational AI category to support digital constituent engagement and online service interactions for the department.
The deployment uses a browser‑based chat widget and standard conversational tooling typical of Chatbots and Conversational AI, including real time messaging, operator routing, canned responses for common inquiries, session transcripts, and basic usage analytics. Ruby Live Chat provides a conversational front end that captures visitor interactions and supports scripted workflows for frequently asked questions and triage of incoming requests.
Operational coverage is focused on the DCMS public website, supporting communications, digital engagement, and citizen support functions across the department. Governance and operating procedures center on web channel moderation and chat staffing by the department’s digital teams, with configuration and content management scoped to site pages where the chat widget is provisioned.
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Department for Digital, Culture, Media and Sport (DCMS) Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google BigQuery | Data Warehouse | Analytics and BI | n/a | 2021 | 2021 |
In 2021 the Department for Digital, Culture, Media and Sport implemented Google BigQuery as a Data Warehouse to support a newly formed Transformation PMO and the wider DCMS Commercial team. The implementation was delivered alongside a Smartsheet based project management ecosystem and a script driven change control process, with the project team co leading associated replacement systems from requirements through to go live.
The Google BigQuery deployment was positioned as a central analytics store, underpinning a BigQuery driven data analytics pipeline for commercial reporting. Configuration work focused on data ingestion and transformation workflows, dataset modeling for stakeholder reporting, and operationalizing self service query access consistent with Data Warehouse functional patterns.
Operational scope covered the DCMS Commercial business function and the Transformation PMO, with the Smartsheet based project management ecosystem used to govern project intake and decision workflows. Governance changes included the introduction of a script driven change control process to streamline approvals and emphasize decision making during rollout, and coordinated requirements to go live sequencing for replacement systems.
Outcomes explicitly reported included the democratisation of data analytics and the delivery of higher quality reporting for key stakeholders, attributable to the Google BigQuery implementation and the associated project management controls.
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Department for Digital, Culture, Media and Sport (DCMS) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2014 | 2014 |
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Event Management | Collaboration |
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2020 | 2020 |
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Department for Digital, Culture, Media and Sport (DCMS) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Department for Digital, Culture, Media and Sport (DCMS) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2014 | 2014 |
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Department for Digital, Culture, Media and Sport (DCMS) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Department for Digital, Culture, Media and Sport (DCMS)
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Department for Digital, Culture, Media and Sport (DCMS) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Department for Digital, Culture, Media and Sport (DCMS) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Department for Digital, Culture, Media and Sport (DCMS) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Department for Digital, Culture, Media and Sport (DCMS) Technographics
Department for Digital, Culture, Media and Sport (DCMS) is a Government organization based in United Kingdom,
with around 900 employees and annual revenues of $403.0 million.
Department for Digital, Culture, Media and Sport (DCMS) operates a diverse technology stack with applications such as
MHR iTrent HR, Ruby Live Chat and Google BigQuery,
covering areas like Core HR, Chatbots and Conversational AI and Data Warehouse.
Department for Digital, Culture, Media and Sport (DCMS) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MHR (formerly MidlandHR), Ruby and Google.
Department for Digital, Culture, Media and Sport (DCMS) recently adopted applications including
Ruby Live Chat in 2021, Google BigQuery in 2021 and Fastly in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Department for Digital, Culture, Media and Sport (DCMS)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Department for Digital, Culture, Media and Sport (DCMS)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Department for Digital, Culture, Media and Sport (DCMS) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.