Department of Health and Social Care
39 Victoria St,
London, SW1H 0EU,
United Kingdom
London, SW1H 0EU,
United Kingdom
44 20 7210-4850
Government
Department of Health and Social Care Technographics
Department of Health and Social Care Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department of Health and Social Care and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3540 Department of Health and Social Care employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department of Health and Social Care has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2019, Jobtrain ATS for Applicant Tracking System in 2019, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department of Health and Social Care is running and its propensity to invest more and deepen its relationship with Microsoft , Oracle , Jobtrain Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department of Health and Social Care revenues, which have grown to $243.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department of Health and Social Care intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department of Health and Social Care Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | Hitachi Solutions Canada | 2019 | 2020 |
In 2019, the Department of Health and Social Care engaged Hitachi Solutions Canada to run a Microsoft Dynamics 365 for Finance and Operations implementation. The Microsoft Dynamics 365 for Finance and Operations deployment served an ERP Financial program to deliver Finance, Purchase-to-Pay and Human Resources capabilities for approximately 5,000 users in corporate services during the COVID-19 response.
The implementation used a cloud-based deployment of Microsoft Dynamics 365 for Finance and Operations, configured to centralize financial processes and enable Single Sign On across modules. Functional modules implemented included core general ledger, accounts payable and purchase-to-pay workflows, and Human Resources capabilities aligned to ERP Financial requirements. The programme included Discovery and prototyping work to design automation and longer term process standardization.
Hitachi Solutions Canada managed the project team and led configuration, data migration and user acceptance activities, executing a remote cutover and go-live under pandemic restrictions. Integrations and configuration centered on consolidating corporate finance and HR process orchestration, and the deployment completed data migration with no major issues reported. Operational coverage focused on central corporate services within the Department of Health and Social Care and targeted cross-functional adoption across finance and HR.
Programme leadership reappraised governance, clarified responsibilities and introduced new remote working processes to support a distributed implementation model. Change management and remote training were run at scale to accelerate user adoption, and the solution operated without major issues from day one. The deployment emphasized a centralized ERP Financial control plane and Single Sign On to reduce access management overhead across corporate functions.
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Expense Management | ERP Financial Management |
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2013 | 2013 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jobtrain Solutions | Legacy | Jobtrain ATS | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019 the Department of Health and Social Care implemented Jobtrain ATS, an Applicant Tracking System, to centralize recruitment and applicant lifecycle management for the department. The implementation targeted HR and recruitment teams within the UK government department responsible for health and social care, aligning hiring processes with public sector compliance and role-based access controls for a workforce context of approximately 3,540 employees.
Jobtrain ATS was configured to manage vacancy requisitions, online application forms, candidate screening and shortlisting, interview scheduling, automated candidate communications, and built-in compliance workflows. The deployment emphasized secure candidate data handling and audit trails, and the platform configuration reflected typical Applicant Tracking System capabilities such as configurable workflows, role permissions for hiring managers and HR, and standard reporting for recruitment governance.
Operational coverage focused on central HR and hiring managers across the Department, with the platform positioned to standardize recruitment practices for bodies that work alongside the Department, including organisations such as NHS Resolution. The deployment supported multi-department vacancy coordination and candidate pools, while maintaining alignment with public sector hiring policies and data protection obligations.
Governance centered on formalizing vacancy approval workflows, enforcing role-based permissions, and retaining recruitment audit records to support accountability in hiring decisions. Training and procedural changes were oriented toward embedding the Jobtrain ATS into existing HR operations, standardizing recruiter and hiring manager activities within the Applicant Tracking System environment.
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Core HR | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2019 | 2020 |
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Employee Self Service | HCM |
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2019 | 2020 |
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Payroll | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2019 | 2020 |
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Workforce Scheduling | HCM |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, the Department of Health and Social Care implemented Ruby Live Chat on its public website. Ruby Live Chat is deployed as a Chatbots and Conversational AI application to provide citizen-facing conversational support and real-time web engagement for government services, positioning the solution as the primary conversational layer for online enquiries.
Configuration emphasizes an embedded web chat interface, conversational routing, live agent escalation, session transcripts and conversation logging, reflecting typical Chatbots and Conversational AI functional patterns. Operational scope covers public-facing web services for the Department of Health and Social Care in the United Kingdom, with use cases focused on citizen support and information delivery, and governance workstreams centering on standardized conversation templates and moderation workflows to align chat responses with departmental policy and accessibility requirements.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2010 | 2010 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2017 | 2017 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2020 | 2020 |
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Procurement | Procurement |
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2019 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Managed Services Provider (MSP)
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Security MSP | Managed Services Provider (MSP) |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Department of Health and Social Care
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Department of Health and Social Care Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Department of Health and Social Care IT executives and key decision makers. This section highlights Department of Health and Social Care's latest recorded technology evaluations, including Workday Recruiting for Applicant Tracking System, Recruiting on 2026-03-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Department of Health and Social Care digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Department of Health and Social Care Technographics
Department of Health and Social Care is a Government organization based in United Kingdom,
with around 3540 employees and annual revenues of $243.60 billion.
Department of Health and Social Care operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Jobtrain ATS and Ruby Live Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Department of Health and Social Care has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Jobtrain Solutions and Ruby.
Department of Health and Social Care recently adopted applications including
Ruby Live Chat in 2021, Fastly in 2021 and Oracle Cloud HCM in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Department of Health and Social Care’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Department of Health and Social Care’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Department of Health and Social Care technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.